Mgr Front Office
Washington, DC · On-site
$60K/yr
... order to present the customer with timely and precise hotel charges upon check-out and maintain ... Ensure all Front Desk Associate duties are completed daily. Qualifications Education/Formal ...
Mgr Front Office
Washington, DC · On-site
$60K/yr
... order to present the customer with timely and precise hotel charges upon check-out and maintain ... Ensure all Front Desk Associate duties are completed daily. Qualifications Education/Formal ...
Mgr Front Office
$60K - $65K/yr
... order to present the customer with timely and precise hotel charges upon check-out and maintain ... Ensure all Front Desk Associate duties are completed daily. * Education/Formal Training High School ...
Mgr Front Office
$60K - $65K/yr
... order to present the customer with timely and precise hotel charges upon check-out and maintain ... Ensure all Front Desk Associate duties are completed daily. * Education/Formal Training High School ...
Front Desk
Baltimore, MD · On-site
$12.50 - $15.75/hr
The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees ... Direct report This position is supervised by the positions below and in order of: • Retro Fitness ...
Front Desk
Baltimore, MD · On-site
$12.50 - $15.75/hr
The Front Desk employee is the face of the Retro Fitness outlet; they are the person a member sees ... Direct report This position is supervised by the positions below and in order of: • Retro Fitness ...
Front Desk Agent
Alexandria, VA · On-site
$15.25 - $19.25/hr
Maintains good customer relations by keeping abreast of all in-house and area functions in order to ... by an associate to successfully perform the essential functions of this job. Reasonable ...
Front Desk Agent
Alexandria, VA · On-site
$15.25 - $19.25/hr
Maintains good customer relations by keeping abreast of all in-house and area functions in order to ... by an associate to successfully perform the essential functions of this job. Reasonable ...
Front Desk Supervisor
Washington, DC · On-site
$32.73/hr
Check in with each department and discuss with manager, supervisor and/or associates the evening ... order and all supplies are up to par. Assist in processing mail, messages, faxes and packages ...
Front Desk Supervisor
Washington, DC · On-site
$32.73/hr
Check in with each department and discuss with manager, supervisor and/or associates the evening ... order and all supplies are up to par. Assist in processing mail, messages, faxes and packages ...
Front Desk Supervisor
Washington, DC · On-site
$32.73/hr
Check in with each department and discuss with manager, supervisor and/or associates the evening ... order and all supplies are up to par. * Assist in processing mail, messages, faxes and packages ...
Front Desk Supervisor
Washington, DC · On-site
$32.73/hr
Check in with each department and discuss with manager, supervisor and/or associates the evening ... order and all supplies are up to par. * Assist in processing mail, messages, faxes and packages ...
Front Desk Supervisor
Washington, DC · On-site
$32.73/hr
Check in with each department and discuss with manager, supervisor and/or associates the evening ... order and all supplies are up to par. * Assist in processing mail, messages, faxes and packages ...
Front Desk Supervisor
Washington, DC · On-site
$32.73/hr
Check in with each department and discuss with manager, supervisor and/or associates the evening ... order and all supplies are up to par. * Assist in processing mail, messages, faxes and packages ...
Front Desk Supervisor
Herndon, VA · On-site
$17.50 - $22.50/hr
Supervisory Responsibilities Directly or indirectly supervises associates and/or supervisors ... order to interact with guests, staff, handle administrative duties, etc. • Manage multiple ...
Front Desk Supervisor
Herndon, VA · On-site
$17.50 - $22.50/hr
Supervisory Responsibilities Directly or indirectly supervises associates and/or supervisors ... order to interact with guests, staff, handle administrative duties, etc. • Manage multiple ...
Front Desk Supervisor
Herndon, VA · On-site
$17.50 - $22.50/hr
Supervisory Responsibilities Directly or indirectly supervises associates and/or supervisors ... order to interact with guests, staff, handle administrative duties, etc. • Manage multiple ...
Front Desk Supervisor
Herndon, VA · On-site
$17.50 - $22.50/hr
Supervisory Responsibilities Directly or indirectly supervises associates and/or supervisors ... order to interact with guests, staff, handle administrative duties, etc. • Manage multiple ...
Front Desk Specialist
Herndon, VA · On-site
$19/hr
Works with nursing staff regarding late arrivals, no-shows and cancellations in order to optimize ... High School Diploma or GED required, Associate Degree preferred. Fluency in Spanish required.
Front Desk Specialist
Herndon, VA · On-site
$19/hr
Works with nursing staff regarding late arrivals, no-shows and cancellations in order to optimize ... High School Diploma or GED required, Associate Degree preferred. Fluency in Spanish required.
Front Desk Supervisor
Herndon, VA · On-site
$17.50 - $22.50/hr
Job Title Supervisory Responsibilities Directly or indirectly supervises associates and/or ... Speak, read, write, and understand English in order to interact with guests, staff, handle ...
Front Desk Supervisor
Herndon, VA · On-site
$17.50 - $22.50/hr
Job Title Supervisory Responsibilities Directly or indirectly supervises associates and/or ... Speak, read, write, and understand English in order to interact with guests, staff, handle ...
Front Desk Agent
North Bethesda, MD · On-site
$18/hr
By encouraging associates to take initiative and responsibility for their own advancement, we ... Maintains good customer relations by keeping abreast of all in-house and area functions in order to ...
Front Desk Agent
North Bethesda, MD · On-site
$18/hr
By encouraging associates to take initiative and responsibility for their own advancement, we ... Maintains good customer relations by keeping abreast of all in-house and area functions in order to ...
Front Desk Agent
$18 - $19/hr
By encouraging associates to take initiative and responsibility for their own advancement, we ... Maintains good customer relations by keeping abreast of all in-house and area functions in order to ...
Front Desk Agent
$18 - $19/hr
By encouraging associates to take initiative and responsibility for their own advancement, we ... Maintains good customer relations by keeping abreast of all in-house and area functions in order to ...
Front Desk Agent
North Bethesda, MD · On-site
$18 - $19/hr
By encouraging associates to take initiative and responsibility for their own advancement, we ... Maintains good customer relations by keeping abreast of all in-house and area functions in order to ...
Front Desk Agent
North Bethesda, MD · On-site
$18 - $19/hr
By encouraging associates to take initiative and responsibility for their own advancement, we ... Maintains good customer relations by keeping abreast of all in-house and area functions in order to ...
Front Desk Agent
Rockville, MD · On-site
$18 - $19/hr
By encouraging associates to take initiative and responsibility for their own advancement, we ... Maintains good customer relations by keeping abreast of all in-house and area functions in order to ...
Front Desk Agent
Rockville, MD · On-site
$18 - $19/hr
By encouraging associates to take initiative and responsibility for their own advancement, we ... Maintains good customer relations by keeping abreast of all in-house and area functions in order to ...
Tier 1 Help Desk Analyst
$23.50 - $32.25/hr
Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ... work orders. * Excellent written and verbal communication skills and excellent customer service ...
Tier 1 Help Desk Analyst
$23.50 - $32.25/hr
Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ... work orders. * Excellent written and verbal communication skills and excellent customer service ...
Tier 2 Service Desk Analyst
Arlington, VA · On-site
$23.50 - $32.25/hr
OR * Associate's degree with 2+ years of relevant IT experience; OR High school diploma with 4+ ... Familiarity with incident ticketing and work order tracking systems in an enterprise environment.
Tier 2 Service Desk Analyst
Arlington, VA · On-site
$23.50 - $32.25/hr
OR * Associate's degree with 2+ years of relevant IT experience; OR High school diploma with 4+ ... Familiarity with incident ticketing and work order tracking systems in an enterprise environment.
Tier 2 Service Desk Analyst
$23.50 - $32.25/hr
OR * Associate's degree with 2+ years of relevant IT experience; OR High school diploma with 4+ ... Familiarity with incident ticketing and work order tracking systems in an enterprise environment.
Tier 2 Service Desk Analyst
$23.50 - $32.25/hr
OR * Associate's degree with 2+ years of relevant IT experience; OR High school diploma with 4+ ... Familiarity with incident ticketing and work order tracking systems in an enterprise environment.
Tier 2 Service Desk Analyst
$23.50 - $32.25/hr
OR * Associate's degree with 2+ years of relevant IT experience; OR High school diploma with 4+ ... Familiarity with incident ticketing and work order tracking systems in an enterprise environment.
Tier 2 Service Desk Analyst
$23.50 - $32.25/hr
OR * Associate's degree with 2+ years of relevant IT experience; OR High school diploma with 4+ ... Familiarity with incident ticketing and work order tracking systems in an enterprise environment.
Tier 1 Help Desk Analyst
Arlington, VA · On-site
$23.50 - $32.25/hr
Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ... work orders. * Excellent written and verbal communication skills and excellent customer service ...
Tier 1 Help Desk Analyst
Arlington, VA · On-site
$23.50 - $32.25/hr
Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ... work orders. * Excellent written and verbal communication skills and excellent customer service ...
Order Desk Associate information
What are some common challenges faced by order desk associates and how can they be managed?
Order Desk Associates often encounter challenges such as handling high volumes of orders during peak times, resolving discrepancies between customer requests and inventory availability, and maintaining clear communication between sales, warehouse, and shipping teams. Staying organized, using order management software efficiently, and developing strong problem-solving skills can help manage these challenges. Building good relationships with team members and customers also ensures smoother resolution of issues and a more positive work environment.
What is an order desk associate?
Order Desk Associates are professionals responsible for processing customer orders, managing inventory levels, and ensuring accurate and timely fulfillment of customer requests. They interact with customers, sales teams, and warehouse staff to confirm order details, resolve issues, and provide updates on order status. Their role often involves data entry, attention to detail, and strong communication skills to maintain smooth order operations.
What is the difference between Order Desk Associate vs Customer Service Representative?
| Aspect | Order Desk Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma, basic computer skills | High school diploma, communication skills |
| Work Environment | Office, warehouse, or retail settings | Call centers, retail stores, office environments |
| Employer & Industry Usage | Retail, wholesale, logistics | Retail, service, telecommunications |
| Common Search & Comparison Intent | Order processing, inventory management | Customer support, issue resolution |
While both roles involve interacting with customers and handling inquiries, the Order Desk Associate primarily focuses on processing orders, managing inventory, and ensuring accurate order fulfillment. In contrast, the Customer Service Representative handles a broader range of customer issues, including complaints and service inquiries. Understanding these differences helps employers and job seekers identify the right role based on skills and industry needs.
What are the key skills and qualifications needed to thrive as an order desk associate?
To thrive as an Order Desk Associate, you need strong organizational skills, attention to detail, and experience with order processing, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, order entry software, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset are standout soft skills in this position. These competencies ensure accurate order fulfillment, efficient workflow, and high levels of customer satisfaction.
What cities in Washington are hiring for Order Desk Associate jobs? Cities in Washington with the most Order Desk Associate job openings:
$60K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 14 days ago
Job description
Why us?
Sage Hospitality is set to hire an accomplished team member at Homewood Suites by Hilton
Washington DC Capitol- Navy Yard. We are seeking a teammate to contribute to the property by
being influential, driven, and ultimately committed to the continued growth and success of the hotel
and community!
Nestled in the heart of DC's fastest emerging neighborhood along the Anacostia River, Homewood
Suites by Hilton™ Washington DC Capitol Navy Yard is the premier choice for your getaway. Our all-
suite Washington Navy Yard hotel is just footsteps away from the Washington National's ballpark
and is proud to be an official partner and passionate supporter of the Nationals. With many new
restaurants, stores, outdoor concerts, and a vibrant waterfront along the Anacostia River, guests will
find it's easy to 'Be At Home' during their stay. Featuring a modern glass façade and contemporary
décor, our hotel celebrates the energy of the Navy Yard neighborhood with floor-to-ceiling windows
and Washington Nationals memorabilia along with all the other amenities of the Homewood
Suites. Unique to our property we have modern rooftop terrace equipped with gas grills, a pop-up
bar, and panoramic views of Washington DC, including historic attractions such as the U.S. Capitol
and the Washington Monument.
Feel at home at the Homewood Suites Washington DC Capitol- Navy Yard
Job Overview
The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.
Responsibilities
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
Knowledge/Skills
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environment
Benefits
Salary
USD $60,000.00 - USD $65,000.00 /Yr.
Sage Hospitality is set to hire an accomplished team member at Homewood Suites by Hilton
Washington DC Capitol- Navy Yard. We are seeking a teammate to contribute to the property by
being influential, driven, and ultimately committed to the continued growth and success of the hotel
and community!
Nestled in the heart of DC's fastest emerging neighborhood along the Anacostia River, Homewood
Suites by Hilton™ Washington DC Capitol Navy Yard is the premier choice for your getaway. Our all-
suite Washington Navy Yard hotel is just footsteps away from the Washington National's ballpark
and is proud to be an official partner and passionate supporter of the Nationals. With many new
restaurants, stores, outdoor concerts, and a vibrant waterfront along the Anacostia River, guests will
find it's easy to 'Be At Home' during their stay. Featuring a modern glass façade and contemporary
décor, our hotel celebrates the energy of the Navy Yard neighborhood with floor-to-ceiling windows
and Washington Nationals memorabilia along with all the other amenities of the Homewood
Suites. Unique to our property we have modern rooftop terrace equipped with gas grills, a pop-up
bar, and panoramic views of Washington DC, including historic attractions such as the U.S. Capitol
and the Washington Monument.
Feel at home at the Homewood Suites Washington DC Capitol- Navy Yard
Job Overview
The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.
Responsibilities
- Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
- Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
- Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate.
- Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
- Coordinate activities and foster good relations with our valet and taxi services.
- Provides information and assists staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
- Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
- Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
- Ensure all Front Desk Associate duties are completed daily.
Qualifications
Education/Formal Training
High School diploma or equivalent
Experience
Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.
Knowledge/Skills
- Must have total understanding of all hotel front office procedures.
- Requires working knowledge of guest services and hotel services, policies or operations. Working knowledge is generally learned on-the-job.
- Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
- Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
- Must be fluent in oral and written English.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
- Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
- Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to read written forms of communication and monochrome computer screen.
- Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
- 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
Environment
- Work inside 95%Material/Equipment Used
- Prolonged standing at indoor, thermostatically climate-controlled workstation.
Benefits
- Unlimited PTO
- Medical, dental, & vision insurance
- 401(k) with Employer Matching
- Health savings and flexible spending accounts
- Employee assistance program
- Tuition Reimbursement
- Great discounts on Hotels, Restaurants, and much more.
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000
- Independance Plan
Salary
USD $60,000.00 - USD $65,000.00 /Yr.
About Sage Hospitality Group
Sourced by ZipRecruiter
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
Industry
Hospitality services
Company size
1,001 - 5,000 Employees
Headquarters location
Denver, CO, US
Year founded
1984