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Order Desk Associate Jobs in Washington (NOW HIRING)

Sage Hospitality

Front Desk Agent

North Bethesda, MD · On-site

$18/hr

By encouraging associates to take initiative and responsibility for their own advancement, we ... Maintains good customer relations by keeping abreast of all in-house and area functions in order to ...

Sage Hospitality

Front Desk Agent

North Bethesda, MD · On-site

$18 - $19/hr

By encouraging associates to take initiative and responsibility for their own advancement, we ... Maintains good customer relations by keeping abreast of all in-house and area functions in order to ...

Sage Hospitality

Front Desk Agent

North Bethesda, MD

$18 - $19/hr

By encouraging associates to take initiative and responsibility for their own advancement, we ... Maintains good customer relations by keeping abreast of all in-house and area functions in order to ...

Sage Hospitality

Front Desk Agent

Alexandria, VA

$15.25 - $19.25/hr

Maintains good customer relations by keeping abreast of all in-house and area functions in order to ... by an associate to successfully perform the essential functions of this job. Reasonable ...

Sage Hospitality

Front Desk Agent

Alexandria, VA · On-site

$19/hr

Maintains good customer relations by keeping abreast of all in-house and area functions in order to ... by an associate to successfully perform the essential functions of this job. Reasonable ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Associate's degree. * Can be substituted with 2+ years of relevant experience. * 3+ years of ... work orders. * Excellent written and verbal communication skills and excellent customer service ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Associate's degree. * Can be substituted with 2+ years of relevant experience. * 3+ years of ... work orders. * Excellent written and verbal communication skills and excellent customer service ...

Career Site

Spa Concierge

Washington, DC

$15.75 - $19.50/hr

The Spa Front Desk Associate is responsible for greeting guests in a luxury environment and must be ... Becomes knowledgeable about the facility and its amenities in order to effectively communicate with ...

Arch Amenities Group

Spa Concierge

Washington, DC · On-site

$15.75 - $19.50/hr

The Spa Front Desk Associate is responsible for greeting guests in a luxury environment and must be ... Becomes knowledgeable about the facility and its amenities in order to effectively communicate with ...

Sage Hospitality

Assist Mgr Front Office

Alexandria, VA · On-site

$65K/yr

Order all supplies and maintain inventory control minimizing unnecessary expenses. * Follow-up on ... Make sure all Front Desk Associates are SSM trained. * Provide motivation to the department.

Arch Amenities Group

Spa Concierge

Washington, DC

$15.75 - $19.50/hr

The Spa Front Desk Associate is responsible for greeting guests in a luxury environment and must be ... Becomes knowledgeable about the facility and its amenities in order to effectively communicate with ...

CareMetx

Service Desk Admin II, Hybrid

Bethesda, MD · On-site

Order and receive hardware to corporate offices or employees home offices. * Maintain daily ... Associate degree in computer science/MIS or a similar technical field is preferred. * 4+ years ...

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Order Desk Associate information

What is an order desk associate?

Order Desk Associates are professionals responsible for processing customer orders, managing inventory levels, and ensuring accurate and timely fulfillment of customer requests. They interact with customers, sales teams, and warehouse staff to confirm order details, resolve issues, and provide updates on order status. Their role often involves data entry, attention to detail, and strong communication skills to maintain smooth order operations.

What are the key skills and qualifications needed to thrive as an order desk associate?

To thrive as an Order Desk Associate, you need strong organizational skills, attention to detail, and experience with order processing, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, order entry software, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset are standout soft skills in this position. These competencies ensure accurate order fulfillment, efficient workflow, and high levels of customer satisfaction.

What are some common challenges faced by order desk associates and how can they be managed?

Order Desk Associates often encounter challenges such as handling high volumes of orders during peak times, resolving discrepancies between customer requests and inventory availability, and maintaining clear communication between sales, warehouse, and shipping teams. Staying organized, using order management software efficiently, and developing strong problem-solving skills can help manage these challenges. Building good relationships with team members and customers also ensures smoother resolution of issues and a more positive work environment.

What is the difference between Order Desk Associate vs Customer Service Representative?

AspectOrder Desk AssociateCustomer Service Representative
Required CredentialsHigh school diploma, basic computer skillsHigh school diploma, communication skills
Work EnvironmentOffice, warehouse, or retail settingsCall centers, retail stores, office environments
Employer & Industry UsageRetail, wholesale, logisticsRetail, service, telecommunications
Common Search & Comparison IntentOrder processing, inventory managementCustomer support, issue resolution

While both roles involve interacting with customers and handling inquiries, the Order Desk Associate primarily focuses on processing orders, managing inventory, and ensuring accurate order fulfillment. In contrast, the Customer Service Representative handles a broader range of customer issues, including complaints and service inquiries. Understanding these differences helps employers and job seekers identify the right role based on skills and industry needs.

What cities in Washington are hiring for Order Desk Associate jobs?

Cities in Washington with the most Order Desk Associate job openings:

Order Desk Associate jobs near you

Front Desk Supervisor

Hilton Washington Dulles Airport

Herndon, VA • On-site

$17.50 - $22.50/hr

Full-time

Posted 8 days ago

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 767 frontline employees who took The Breakroom Quiz

55th of 109 rated hotels

Job description

JOB DUTIES
To provide our guests with excellent service at the front desk from making the reservation to departure. Responsible for aiding with supervision for all guest service agents. Responsible for dealing with guest complaints, guest credit problems, and assisting with training of all guest service agents. To sell guest rooms, food & beverage outlets and seasonal hotel promotions.
  1. Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process per hotel procedures.
  2. Check departing guests out of the hotel as per hotel procedures.
  3. Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
  4. Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
  5. Post charges to individual room or master account.
  6. Complete tasks on daily checklist.
  7. Communicate with other hotel departments to maintain a high level of guest satisfaction.
  8. Adhere to guest safe deposit box procedures.
  9. Adhere to policies regarding handling of employee's cash bank.
  10. Reconcile all charges and cash received during shift.
  11. Complete other duties as assigned.
  12. Sell Honors Program to guests.
  13. Ensure all equipment is in operation order and all supplies are up to par.
  14. Process mail, messages, faxes and packages.
  15. Assist as needed in answering phones.
  16. Responsible for knowledge of groups and functions in the Hotel on a daily basis.
  17. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
  18. Ensures total guest satisfaction.
  • Staff Management
    1. Hold a pre-shift meeting with staff prior to reporting to stations.
    2. Be prepared for each daily activity and review any variations with management and staff.
    3. Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
    4. Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
    5. Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
    6. Supervise the staff and handle associate situations.
    7. Ensure staff is properly groomed and uniformed at all times.
    8. Ensure work area cleanliness is maintained at all times.
    9. Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
    10. Assist department manager in maintaining close control and inventory of uniforms, supplies, and equipment.
    11. Assist in the preparation of weekly schedules in accordance to guest needs and staff availability.
    12. Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Hilton Service Standards are in place.
    13. Maintain a complete and accurate set of logs.
    14. Prepare and submit accident or injury reports when needed.
    15. Be a Team Player and encourage the teamwork attitude among staff.
    16. Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and appropriate follow up in a timely and professional manner.
    17. Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws.
    18. Plan, assign and direct work of associates.
    19. Promote open channels of communication between all hotel departments.
  • Training
    • Ensure all team members are safety conscious and trained in safe work practices.
    • Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
    • Assist the department manager with implementing the proper training program.
    • Assist with new hire training.
  • ADMINISTRATIVE
    1. Understand and adhere to budgeted wage and hour limitations for associates.
    2. Attends department meetings and as needed, attends interdepartmental meetings.
    3. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
    1. Notify management of any pertinent information related to shift activities.
    2. Determine the requirements for and the follow up on special groups, VIPs, etc.
    3. Follow supervisor's instructions and completes other duties as directed or assigned.

The Doubletree by Hilton Washington Dulles is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to lisa.pisone@doubletreedulles.com or call 703-834-1981 to let us know the nature of your request.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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