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Oracle Technical Support Analyst Jobs (NOW HIRING)

Sureify

Technical Support Analyst

$66K - $88K/yr

Role Overview Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

Voxtell

Technical Support Analyst

Orlando, FL · On-site

$60 - $80/hr

Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering What you bring * 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT * You explain ...

Wellsky

Technical Support Analyst

Overland Park, KS · On-site

$60 - $80/hr

The Technical Support Analyst is responsible for providing technical support to WellSky clients. The scope of this job includes the timely resolution of user issues by defining technical problems and ...

Moody

Technical Support Analyst

Charlotte, NC · On-site

$60 - $80/hr

Technical Support Analyst (14967) At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where ...

Voxtell

$60 - $80/hr

Escalate cleanly with clear reproductions when an issue needs Analyst II or engineering What you bring * 1+ years in customer-facing technical support, ideally SaaS, VoIP, or IT * You explain ...

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Oracle Technical Support Analyst information

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How much do oracle technical support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for oracle technical support analyst in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

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Technical Support Analyst

Sioux Falls, SD • On-site

Sunbird Software Inc.
Software Development • 51 - 200 employees
Learn more about Sunbird Software Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Technical Analyst will work under supervision to support successful implementations of DCIM software by completing hardware models, data center drawings, and data migration efforts from existing to new customer databases.  They will participate in improving documentation for customer success.  Provide troubleshooting and analysis of software bugs for our customers.ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Using a ticketing system – submitting, updating, closing tickets in a timely fashion.
  • Researching, resolving and responding to customer questions received via telephone, email or support portal working under supervision.
  • Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.
  • Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
  • Analyze, scrub and migrate data from current source to DCIM database.
  • Develop and enhance documentation to enrich a customer’s experience.
  • Assist with software testing when new features and fixes are completed by engineering team.
  • Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in corporate tracking system working under supervision.
  • Participate in online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements.
  • Editing and working with AutoCAD and Visio drawings.
  • Create and/or edit models under supervision.
  • Data center surveys and audits
REQUIREMENTS/QUALIFICATIONS 
  • Associates degree in a technical discipline or equivalent experience.
  • One year experience providing customer support for a technical environment.
  • Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
  • Demonstrated basic technical knowledge of:
    • Computer hardware (rack servers, PDUs, and cabling)
    • Windows 7 / Windows 10
    • MS Excel xls/csv file creation
  • Ability to work flexible hours with the possibility of travel up to 10%.
  • Accountability and the ability to adapt/multi-task/manage changing priorities.
  • Self-motivated, ability to learn and apply new skills quickly
  • Good oral/written communication and interpersonal skills required.
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
DESIRED SOFTWARE SKILLS/KNOWLEDGE
  • Microsoft Office Suite including Outlook, Word, Excel, Access, Visio and Project
  • Zoom Conference Software, Fresh Desk Ticketing Software, Skype, Fresh Chat, Jira, MS Teams, Slack, Web Browswer Configurations, etc.
  • General database SQL knowledge
Sunbird is an EEO/AA/ADA/Veterans employer.
Job Type: Full-time
WHY SUNBIRD?
  • We are all about delighting our clients and live/breathe the end client/user experience
  • We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
  • We have amazing PTO Policy that allows you to take care of yourself and your family
  • We offer medical, dental, vision and life insurance to eligible employees
  • We believe in collaboration, teamwork, creativity and taking initiative
Interested? Read on for additional details about this opportunity to join our amazing team!
- What is DCIM Software: www.sunbirddcim.com/what-dcim
- What are customers saying about Sunbird: www.sunbirddcim.com/reviews
- Why work at Sunbird: www.sunbirddcim.com/careers
Sunbird is an EEO/AA/ADA/Veterans employer.
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance
  • Work from home

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