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Oracle Support Manager Jobs in Oregon (NOW HIRING)

Avani Technology Solutions, Inc.

Oracle DBA

Portland, OR · On-site

$53.75 - $73.25/hr

* Design, Build and Manage database infrastructure to support Client's business requirements ... Integration of cloud methodologies for next generation deployment of Oracle database technologies

Pwc

Senior Associate - Oracle SCM

Portland, OR · On-site

$77K - $202K/yr

... Supporting demand forecasting and inventory management to enhance supply chain performance ... Oracle Supply Chain Management solutions - Utilizing data-driven insights for supply chain ...

Pwc

Oracle HCM Senior Associate

Portland, OR · On-site

$77K - $202K/yr

... management (HCM) applications. You will analyse client requirements, implement HCM software solutions, and provide training and support for seamless integration and utilisation of Oracle HCM ...

Pwc

Oracle Cloud Finance - Senior Associate

Portland, OR · On-site

$77K - $202K/yr

... management. Within our Finance Technology - Oracle Core ERP practice, you will analyze client needs, implement software solutions, and provide training and support for seamless integration and ...

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Oracle Support Manager information

What does an Oracle Support Manager do?

An Oracle Support Manager oversees the support team responsible for maintaining, troubleshooting, and optimizing Oracle software systems within an organization. They manage support operations, ensure timely resolution of technical issues, and act as a liaison between IT teams, vendors, and stakeholders. This role involves setting support policies, managing escalations, and ensuring that services meet business requirements and service-level agreements (SLAs). Additionally, Oracle Support Managers may coordinate training, implement best practices, and contribute to strategic planning for Oracle systems.

How does an Oracle Support Manager typically interact with cross-functional teams to resolve complex technical issues?

An Oracle Support Manager regularly collaborates with cross-functional teams such as database administrators, developers, infrastructure specialists, and business stakeholders to address and resolve complex technical challenges. This role often involves facilitating communication between technical and non-technical staff, prioritizing support tickets, and ensuring that solutions align with business objectives. Effective Oracle Support Managers organize regular meetings, provide clear documentation, and help coordinate resources to expedite issue resolution. This collaborative approach not only speeds up problem-solving but also fosters a culture of continuous improvement across departments.

What are the key skills and qualifications needed to thrive as an Oracle Support Manager, and why are they important?

To thrive as an Oracle Support Manager, you need strong expertise in Oracle database administration, system troubleshooting, and IT service management, often backed by a degree in computer science or a related field. Familiarity with Oracle applications, ITIL frameworks, ticketing systems, and relevant Oracle certifications (such as OCP or OCA) is typically required. Excellent leadership, problem-solving, and communication skills are crucial for managing teams and ensuring client satisfaction. These skills are vital to maintain system uptime, resolve complex issues efficiently, and foster productive client and team relationships.

What is the difference between Oracle Support Manager vs Oracle Support Analyst?

AspectOracle Support ManagerOracle Support Analyst
Required CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like Oracle Certified Professional (OCP)Usually requires a bachelor's degree, with some certifications like Oracle Certified Associate (OCA) beneficial
Work EnvironmentManages support teams, oversees client issues, and coordinates support activitiesProvides technical support, troubleshoots Oracle products, and assists clients directly
Employer & Industry UsageCommon in large corporations, IT service providers, and Oracle support centersFound in similar environments, often as frontline support staff within Oracle support teams

In summary, Oracle Support Managers oversee support teams and strategic client interactions, while Oracle Support Analysts focus on technical troubleshooting and direct support. Both roles require relevant certifications and are integral to Oracle support operations.

What are popular job titles related to Oracle Support Manager jobs in Oregon?

For Oracle Support Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Oracle Support Manager jobs in Oregon look for?

The top searched job categories for Oracle Support Manager jobs in Oregon are:

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Cities in Oregon with the most Oracle Support Manager job openings:

Oracle Support Manager jobs near you

Oracle Database Administrator (Information Systems Specialist 8)

State of Oregon

Salem, OR • On-site

$7.8K - $11K/mo

Full-time

Medical, Dental, Vision, Life, PTO

Posted 12 days ago

State Of Oregon rating

8.2

Company rating: 8.2 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

4th of 50 rated states

Job description

Initial Posting Date:
08/27/2026
Application Deadline:
09/13/2026
Agency:
Department of Administrative Services
Salary Range:
$7,807 - $11,823
Position Type:
Employee
Position Title:
Oracle Database Administrator (Information Systems Specialist 8)
Job Description:
Now Hiring, Apply Today! Oracle Database Administrator (Information Systems Specialist 8)
We are looking for a skilled and dedicated Oracle Database Administrator (ISS8) to join the Middleware team with Data Center Services! Are you passionate about data integrity, optimizing system performance, and delivering excellent customer service? Do you thrive in environments where cross-team collaboration, innovation, and troubleshooting are key to success? Bring your analytical and development skills, problem-solving approach, and technical knowledge to a fast-paced, team-oriented, state-of-the-art data center!
What You'll Do
As an Oracle Database Administrator (ISS8), you will play a crucial role in maintaining the stability and performance of IT systems that provide critical services to customers throughout the state. You will diagnose complex problems for customer agencies within the AIX environment, onboard customers into the AIX (Oracle and DB2) environment, provide expert level support to customers, coordinate solutions between multiple agencies and other entities, identify and automate processes and procedures for on-premise and cloud solutions, architect the database (Oracle and DB2) environment to meet the needs of both DCS and its customers, and participate in disaster recovery planning and implementation processes for Oracle services.
While this is an Oracle-focused role, we are interested in candidates that have experience with, or the interest and capacity to learn DB2. The successful candidate for this position will have some backup duties related to DB2. We have a training plan in place and are ready to support a candidate that is willing to learn.
Click here for full details of the position duties and working conditions.
This Is What You Need to Qualify
Minimum Qualifications:
  • Seven (7) years of information systems experience in: Oracle database administration; OR
  • An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND five (5) years of information systems experience in: Oracle database administration ; OR
  • A Bachelor's degree in Information Technology, Computer Science, or related field AND three (3) years of information systems experience in: Oracle database administration; OR
  • Master's degree in Information Technology, Computer Science, or related field AND one (1) year of information systems experience in: Oracle database administration.

The ideal candidate will possess the following desired skills and attributes:
  • Demonstrated skill and experience managing Oracle databases on multiple platforms and environments.
  • Experience with, exposure to, or willingness to learn to manage, DB2 databases on multiple platforms and environments. Additional consideration may be given to candidates with DB2 experience.
  • Familiarity with AIX on IBM Power Systems and/or Unix-based operating environment.
  • Proficiency in scripting languages like Shell, Python, or Perl for automating tasks.
  • Experience with automation tools to streamline database management.
  • Skill and experience managing and maintaining WebLogic and/or WebSphere servers.
  • Strong customer service skills.
  • Expert level experience in IT incident response, problem analysis, investigation, and root cause analysis.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't meet every one of our qualifications listed.
Benefits of Joining Our Team
The Department of Administrative Services (DAS) Team strives to create an environment that is supportive and encourages work-life balance and innovation. Enterprise Information Services (EIS) is a state government-wide Information Technology (IT) program led by an administrator who also serves as Oregon's Chief Information Officer (CIO). The EIS team is built on collaboration, support, and accountability. We work together to ensure our customer agencies receive the highest quality of service. We take pride in our work and look for ways to innovate. EIS is committed to hiring highly skilled, diverse and dedicated employees who will bring a unique skill set to the team.
Our amazing benefits include:
  • Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family. Additional benefits include life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare. Optional benefits including life insurance, disability, FSA, and more
  • Generous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service.
  • Career Development: Opportunities for professional growth and advancement.
  • Get There - Oregon's easy-to-use carpool matching tool and trip planner.
  • Public Service Loan Forgiveness: You may qualify for the PSLF program.
  • This position is eligible for hybrid work but in-office work will be required weekly. Terms of hybrid work and the work schedule will be discussed and agreed upon with the successful candidate and hiring manager.

How to Apply
  • Click on the "Apply" link above to complete your online application and submit by the posted closing date and time. For step-by-step instructions click apply to work for the state or current state employee.
  • Required Documents: cover letter and resume
  • The work experience and/or education section of your application must clearly demonstrate how you meet the minimum qualifications and desired skills and attributes listed above. Failing to attach required documents may result in disqualification of your application.
  • The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
  • Be sure to check Workday and your email for additional tasks and updates. After hitting submit there may be additional required tasks for you to complete prior to the announcement closing. Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline.

Additional Details
  • This announcement is for one, full-time, permanent, SEIU represented, Oracle Database Administrator (Information Systems Specialist 8) position and may be used to fill future vacancies.
  • The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.Review the Classification and Compensation page for more details on the classification, or you may visit our website for information on the job offer process following pay equity.
  • Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.
  • This position requires you to obtain and maintain CJIS (Criminal Justice Information Services) clearance.
  • Employee will be required to possess and maintain a valid driver's license issued by the state where the employee resides.
  • Finalists will be subject to a computerized criminal history check. Adverse background data may be grounds for immediate disqualification.
  • Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. NOTE: If claiming preference please be sure to check your Workday account for pending tasks in the "My Tasks" section at the top of the Candidate Home page.
  • If you need an application in an alternate format in order to complete the process or for accommodation requests under the Americans with Disabilities Act (ADA), you may contact the Recruiter, Nancy Karnas, at: nancy.karnas@das.oregon.gov | 971-719-3083.

Helpful Links & Resources
How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job
Oregon Job Opportunities Webpage | Classification and Compensation | Pay Equity
The Department of Administrative Services is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity. At the Department of Administrative Services, we embody the value of hiring a workforce representative of the communities we serve, understanding that a diverse workforce revitalizes our state. We value diversity and foster a positive and welcoming environment where all employees can thrive.

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About State of Oregon

Sourced by ZipRecruiter

Not a traditional company, the State of Oregon is a governmental entity that serves the citizens of Oregon, United States. Based in the capital city of Salem, its industry spans a wide range of public services from health care, education, and transportation, to natural resources, housing, and public safety. Founded with the admission of Oregon to the Union in 1859, it operates on the judicious use of finite resources to enhance the quality of life for present and future generation. Its primary mission is to serve the public through their core values of integrity, accountability, excellence, and equity.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Salem, OR, US

Year founded

1859

Social media

Twitter

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