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Oracle Support Manager Jobs in Oregon (NOW HIRING)

Industry/Sector Not Applicable Specialism Oracle Management Level Manager & Summary A career in our ... Use data and insights to inform conclusions and support decision-making. Develop a point of view on ...

You will analyse client needs, implement software solutions, and offer training and support for ... As part of the Oracle Supply Chain and Operations team you manage the identification and addressing ...

... management - Providing training and support for seamless integration and utilization of Oracle HCM ... applications - Overseeing multiple projects to drive business growth and maintain executive-level ...

Oracle Cloud ERP Functional Lead

Corvallis, OR · On-site

$63 - $77.75/hr

The resource will be expected to independently manage ERP functional support, resolve complex production issues, work directly with Finance and business stakeholders, optimize existing Oracle ...

You will analyse client needs, implement software solutions, and offer training and support for ... Oracle Cloud application solutions. As a Senior Manager you are to lead large projects, innovate ...

Your work will be instrumental in supporting companies on their Finance Transformation journey, utilizing Oracle Cloud ERP and EPM to create the next generation Finance function. As a Manager, you ...

Industry/Sector Not Applicable Specialism Oracle Management Level Manager & Summary The Opportunity ... support for seamless integration and utilization of business applications. As a Manager, you will ...

Oracle Fusion ERP Technical Analyst

OR · On-site +1

$60 - $82.75/hr

... managing Oracle Fusion, Zip, Billing Platform, OIC, HighRadius, Workiva, and FloQast. We partner ... Transformation Project Support * O2C, R2R, and P2P transformation workstreams have clear technical ...

... support for seamless integration and utilization of business applications. As a Senior Manager, you ... Responsibilities - Leading large-scale Oracle Cloud/Fusion implementation projects and coordinating ...

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Oracle Support Manager information

What does an Oracle Support Manager do?

An Oracle Support Manager oversees the support team responsible for maintaining, troubleshooting, and optimizing Oracle software systems within an organization. They manage support operations, ensure timely resolution of technical issues, and act as a liaison between IT teams, vendors, and stakeholders. This role involves setting support policies, managing escalations, and ensuring that services meet business requirements and service-level agreements (SLAs). Additionally, Oracle Support Managers may coordinate training, implement best practices, and contribute to strategic planning for Oracle systems.

How does an Oracle Support Manager typically interact with cross-functional teams to resolve complex technical issues?

An Oracle Support Manager regularly collaborates with cross-functional teams such as database administrators, developers, infrastructure specialists, and business stakeholders to address and resolve complex technical challenges. This role often involves facilitating communication between technical and non-technical staff, prioritizing support tickets, and ensuring that solutions align with business objectives. Effective Oracle Support Managers organize regular meetings, provide clear documentation, and help coordinate resources to expedite issue resolution. This collaborative approach not only speeds up problem-solving but also fosters a culture of continuous improvement across departments.

What are the key skills and qualifications needed to thrive as an Oracle Support Manager, and why are they important?

To thrive as an Oracle Support Manager, you need strong expertise in Oracle database administration, system troubleshooting, and IT service management, often backed by a degree in computer science or a related field. Familiarity with Oracle applications, ITIL frameworks, ticketing systems, and relevant Oracle certifications (such as OCP or OCA) is typically required. Excellent leadership, problem-solving, and communication skills are crucial for managing teams and ensuring client satisfaction. These skills are vital to maintain system uptime, resolve complex issues efficiently, and foster productive client and team relationships.

What is the difference between Oracle Support Manager vs Oracle Support Analyst?

AspectOracle Support ManagerOracle Support Analyst
Required CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like Oracle Certified Professional (OCP)Usually requires a bachelor's degree, with some certifications like Oracle Certified Associate (OCA) beneficial
Work EnvironmentManages support teams, oversees client issues, and coordinates support activitiesProvides technical support, troubleshoots Oracle products, and assists clients directly
Employer & Industry UsageCommon in large corporations, IT service providers, and Oracle support centersFound in similar environments, often as frontline support staff within Oracle support teams

In summary, Oracle Support Managers oversee support teams and strategic client interactions, while Oracle Support Analysts focus on technical troubleshooting and direct support. Both roles require relevant certifications and are integral to Oracle support operations.

What are popular job titles related to Oracle Support Manager jobs in Oregon?

For Oracle Support Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Oracle Support Manager jobs in Oregon look for?

The top searched job categories for Oracle Support Manager jobs in Oregon are:

What cities in Oregon are hiring for Oracle Support Manager jobs?

Cities in Oregon with the most Oracle Support Manager job openings:

Oracle HCM Cloud - Manager

Pwc

Portland, OR

$99K - $232K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago


Key responsibilities

  • Help clients implement and effectively use Oracle Human Capital Management solutions to modernize HR business processes.

  • Lead efforts in designing, building, testing, and deploying Oracle application modules, including RICE components and technical solutions.

  • Supervise and coach team members, manage client relationships, and address client needs related to Oracle applications.


PwC rating

8.3

Company rating: 8.3 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

26th of 72 rated business consultants


Job description

Industry/Sector

Not Applicable

Specialism

Oracle

Management Level

Manager

Job Description & Summary

A career in our Oracle Human Capital team, within our Oracle consulting practice, will provide you with the opportunity to help organizations use enterprise technology to achieve their digital technology goals and capitalise on business opportunities. We help our clients implement and effectively use Oracle offerings to modernize their HR business processes around core HR, Benefits, Payroll/T&L, Recruiting, Talent Management, Compensation, Learning, along with numerous other processes. We also drive continuous innovation including efforts to introduce automation, new solutions, industry-specific model systems and solutions.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Develop new skills outside of comfort zone.
Act to resolve issues which prevent the team working effectively.
Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm's/client's expectations.
Use data and insights to inform conclusions and support decision-making.
Develop a point of view on key global trends, and how they impact clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Simplify complex messages, highlighting and summarising key points.
Uphold the firm's code of ethics and business conduct.
Minimum Degree Required:
Bachelor Degree
Minimum Years of Experience:
5 year(s)Required Knowledge and Skills:
Demonstrates proven extensive knowledge and success with leading efforts in consulting, designing, and implementing Oracle applications-based solutions , including the following:
Participating in the improvement of business processes, including but not limited to, the following Oracle application-packaged modules Fusion, EBS, PeopleSoft, CC&B, Siebel and Hyperion;
Understanding the common issues facing PwC's clients of all Industries and Sectors;
Demonstrates proven extensive knowledge and success as a team leader: supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation; answering questions and providing direction to less-experienced staff; coaching staff including providing timely meaningful written and verbal feedback
Preferred Qualifications:
Preferred Knowledge/Skills:
Demonstrates proven extensive abilities and success with one or more Oracle application modules doing functional configuration and/or technical development, including:
Designing, building, testing and deploying the technical components required for successful Oracle solutions, especially RICE (Reports, Interfaces, Conversions, Extensions) design and development or Oracle Applications DBA.
Identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing and collections; preparing and/or coordinating complex written and verbal materials; communicating with the client in an organized and knowledgeable manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; and communicating potential conflicts to a supervisor. Demonstrates proven extensive abilities and success as a team member: understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking guidance, clarification and feedback; providing guidance, clarification and feedback to less-experienced staff

Travel Requirements

Up to 60%

Job Posting End Date

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

What PwC employees say

Pay

Benefits

Hours and flexibility

Workplace

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About pwc

Sourced by ZipRecruiter

We know that the future success of our firm is contingent on equitable experiences for our people. From recruitment to partnership, we’re working hard to give every person an equitable opportunity to grow and to thrive as part of our community of solvers. We understand that establishing and maintaining a fair, equitable and welcoming environment for all people requires building a culture of belonging: a shift from awareness to empathy — while demonstrating inclusive leadership that cultivates trust among our people and our clients. PwC is committed to advancing diversity, equity and inclusion (DEI) through an evidence-based strategy designed to achieve well-defined and meaningful aspirational goals. Our aim is to solve problems for the long term, as that is how we build trust and continue to build on our culture of belonging. At the core of this endeavor are stated goals and a series of linked programs enabling targeted interventions at key moments in our employees’ career trajectories.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

London, London, UK