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Oracle Support Manager Jobs in Missouri (NOW HIRING)

Artech Information System LLC

Oracle DBA

Saint Louis, MO

$49.25 - $67/hr

... supporting Oracle RAC, Dataguard, Golden Gate, Exadata, ASM and Recovery Manager and Performance Tuning. Proven ability to troubleshoot and trace data related issues throughout the architecture ...

Accenture

Oracle WMS Lead

Saint Louis, MO · On-site

... OTM, Order Management, Inventory, Manufacturing, Integration teams). * Ensuring Oracle Cloud WMS best practices are applied across all functional areas. * Supporting post go live hypercare ...

Oracle

Technical Analyst 3-Support

Kansas City, MO · On-site

$31.83 - $63.65/hr

Experience supporting Oracle Health/Cerner Millennium applications. * Strong experience with: * SQL * CCL (Cerner Command Language) * Database management and troubleshooting * Healthcare reporting ...

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Oracle Support Manager information

How does an Oracle Support Manager typically interact with cross-functional teams to resolve complex technical issues?

An Oracle Support Manager regularly collaborates with cross-functional teams such as database administrators, developers, infrastructure specialists, and business stakeholders to address and resolve complex technical challenges. This role often involves facilitating communication between technical and non-technical staff, prioritizing support tickets, and ensuring that solutions align with business objectives. Effective Oracle Support Managers organize regular meetings, provide clear documentation, and help coordinate resources to expedite issue resolution. This collaborative approach not only speeds up problem-solving but also fosters a culture of continuous improvement across departments.

What does an Oracle Support Manager do?

An Oracle Support Manager oversees the support team responsible for maintaining, troubleshooting, and optimizing Oracle software systems within an organization. They manage support operations, ensure timely resolution of technical issues, and act as a liaison between IT teams, vendors, and stakeholders. This role involves setting support policies, managing escalations, and ensuring that services meet business requirements and service-level agreements (SLAs). Additionally, Oracle Support Managers may coordinate training, implement best practices, and contribute to strategic planning for Oracle systems.

What are the key skills and qualifications needed to thrive as an Oracle Support Manager, and why are they important?

To thrive as an Oracle Support Manager, you need strong expertise in Oracle database administration, system troubleshooting, and IT service management, often backed by a degree in computer science or a related field. Familiarity with Oracle applications, ITIL frameworks, ticketing systems, and relevant Oracle certifications (such as OCP or OCA) is typically required. Excellent leadership, problem-solving, and communication skills are crucial for managing teams and ensuring client satisfaction. These skills are vital to maintain system uptime, resolve complex issues efficiently, and foster productive client and team relationships.

What is the difference between Oracle Support Manager vs Oracle Support Analyst?

AspectOracle Support ManagerOracle Support Analyst
Required CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like Oracle Certified Professional (OCP)Usually requires a bachelor's degree, with some certifications like Oracle Certified Associate (OCA) beneficial
Work EnvironmentManages support teams, oversees client issues, and coordinates support activitiesProvides technical support, troubleshoots Oracle products, and assists clients directly
Employer & Industry UsageCommon in large corporations, IT service providers, and Oracle support centersFound in similar environments, often as frontline support staff within Oracle support teams

In summary, Oracle Support Managers oversee support teams and strategic client interactions, while Oracle Support Analysts focus on technical troubleshooting and direct support. Both roles require relevant certifications and are integral to Oracle support operations.

What are the most commonly searched types of Oracle Support jobs in Missouri? The most popular types of Oracle Support jobs in Missouri are:
What job categories do people searching Oracle Support Manager jobs in Missouri look for? The top searched job categories for Oracle Support Manager jobs in Missouri are:
What cities in Missouri are hiring for Oracle Support Manager jobs? Cities in Missouri with the most Oracle Support Manager job openings:
Oracle Support Manager jobs near you
Oracle Functional Analyst

Oracle Functional Analyst

The Timberline Group

Saint Louis, MO • On-site, Remote

Full-time

Re-posted 11 days ago

Job description

To support development, maintenance, and deployment of functionality related to Client's Oracle HCMS E-Business Suite.This position will focus on the Oracle HR/OAB area and requires working with our business customers and our technical team to determine and implement Oracle HCMS related changes that improve business processes and business effectiveness. Responsibilities
  • Gather and evaluate business requirements.Determine approach to meet requirements with Oracle capabilities and customizations.
  • Develop, test, and implement new Oracle capabilities, customizations, or configurations.
  • Investigate Oracle HCMS functionality, data, and interface problems.Determine and implement resolutions.
  • Work with business customers to identify improvements, alternatives, or new capabilities that would benefit the organization.
  • Document and estimate specific requests for new capabilities.Help to assess the value to the organization.
  • Assist with development of recommendations, business case, and estimates for new functionality and changes.
  • Document Oracle HCMS Configuration, support information, customizations in accordance with Metro IT standard application methodology.
  • Work with Metro infrastructure, database, and application teams to ensure proper unit, system, user acceptance, and performance testing.
  • Assist with, as appropriate, orientation and training of Oracle end users/customers.
  • Mentor other IT team members as appropriate to help them grow in their capabilities.
Knowledge, Skills, & Abilities
  • Oracle Applications ERP Developer experience with HR, Benefits, ESS, and MSS.
  • Develop and execute quality assurance test plans for unit, system, and regression testing.
  • Build Interfaces or data conversion between Oracle HR, Payroll, and Benefits system and other applications.
  • Build Fast-Formulas and reports for Oracle HR, Payroll and Benefits.
  • This position is 70% technical and 30% functional.
  • Previous experience using data loader and SQL Loader to load legacy records into Oracle.
  • Ability to develop complex SQL queries.
  • Experience with relational database management systems such as Oracle and SQL Server.
  • Experience with Oracle Alerts.
  • Experience using Oracle Reporting using Admin and User layers.
  • Knowledge of Oracle Forms and Reports.
  • Expertise in Conversion and Interface programming using PLSQL.
  • Understanding of information technology standards, procedures and best practices.
  • Understanding of how to analyze and solve business problems.
  • Interpersonal skills necessary to interact with all levels of technical and business personnel.
  • Experience designing, developing and maintaining information technology systems.
  • Experience participating in project teams.
  • Ability to work independently, work under pressure, adapt to demanding situations and maintain schedules

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