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Oracle Support Manager Jobs in Maryland (NOW HIRING)

Columbia Technology Partners

$110 - $160/hr

Develop and support complex Oracle SQL and PL/SQL solutions, including packages, procedures ... support of key systems. With a proven track record in information security, project management ...

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Oracle Support Manager information

What does an Oracle Support Manager do?

An Oracle Support Manager oversees the support team responsible for maintaining, troubleshooting, and optimizing Oracle software systems within an organization. They manage support operations, ensure timely resolution of technical issues, and act as a liaison between IT teams, vendors, and stakeholders. This role involves setting support policies, managing escalations, and ensuring that services meet business requirements and service-level agreements (SLAs). Additionally, Oracle Support Managers may coordinate training, implement best practices, and contribute to strategic planning for Oracle systems.

How does an Oracle Support Manager typically interact with cross-functional teams to resolve complex technical issues?

An Oracle Support Manager regularly collaborates with cross-functional teams such as database administrators, developers, infrastructure specialists, and business stakeholders to address and resolve complex technical challenges. This role often involves facilitating communication between technical and non-technical staff, prioritizing support tickets, and ensuring that solutions align with business objectives. Effective Oracle Support Managers organize regular meetings, provide clear documentation, and help coordinate resources to expedite issue resolution. This collaborative approach not only speeds up problem-solving but also fosters a culture of continuous improvement across departments.

What are the key skills and qualifications needed to thrive as an Oracle Support Manager, and why are they important?

To thrive as an Oracle Support Manager, you need strong expertise in Oracle database administration, system troubleshooting, and IT service management, often backed by a degree in computer science or a related field. Familiarity with Oracle applications, ITIL frameworks, ticketing systems, and relevant Oracle certifications (such as OCP or OCA) is typically required. Excellent leadership, problem-solving, and communication skills are crucial for managing teams and ensuring client satisfaction. These skills are vital to maintain system uptime, resolve complex issues efficiently, and foster productive client and team relationships.

What is the difference between Oracle Support Manager vs Oracle Support Analyst?

AspectOracle Support ManagerOracle Support Analyst
Required CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like Oracle Certified Professional (OCP)Usually requires a bachelor's degree, with some certifications like Oracle Certified Associate (OCA) beneficial
Work EnvironmentManages support teams, oversees client issues, and coordinates support activitiesProvides technical support, troubleshoots Oracle products, and assists clients directly
Employer & Industry UsageCommon in large corporations, IT service providers, and Oracle support centersFound in similar environments, often as frontline support staff within Oracle support teams

In summary, Oracle Support Managers oversee support teams and strategic client interactions, while Oracle Support Analysts focus on technical troubleshooting and direct support. Both roles require relevant certifications and are integral to Oracle support operations.

What are popular job titles related to Oracle Support Manager jobs in Maryland?

For Oracle Support Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Oracle Support Manager jobs in Maryland look for?

The top searched job categories for Oracle Support Manager jobs in Maryland are:

What cities in Maryland are hiring for Oracle Support Manager jobs?

Cities in Maryland with the most Oracle Support Manager job openings:

Oracle Support Manager jobs near you
Infographic showing various Oracle Support Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Oracle EBS Techno-Functional SME | P2P | O&M Support

i360technologies, Inc.

Gaithersburg, MD

$139K - $149K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Key responsibilities

  • Support Oracle EBS applications in a production environment, including monitoring system performance and managing incident, problem, and change requests.

  • Support and troubleshoot P2P modules such as Purchasing, Accounts Payable, and iProcurement, resolving transactional issues and partnering with users on functional issues.

  • Monitor and troubleshoot integrations with external systems like PRISM and G-Invoicing, analyzing data flow issues and coordinating with technical teams to resolve defects.

Job description

At i360technologies, we deliver business consulting and technology services for federal agencies. We are seeking an experienced Oracle EBS Techno-Functional Consultant to support mission-critical federal systems with strong expertise in Procure-to-Pay (P2P) processes, Operations & Maintenance (O&M) support, and system integrations. This role is ideal for someone who thrives in a production support environment and enjoys solving complex systems, data, and integration issues. Strong preference for candidates with experience supporting P2P integrations and G-Invoicing data flows.  
 
Work Schedule: Hybrid (onsite Tuesdays & Thursdays in Gaithersburg, MD) 

Key Responsibilities

Operations & Maintenance (O&M) Support 

  • Support Oracle EBS applications in a production environment 
  • Monitor system performance and ensure system stability  
  • Manage incident, problem, and change requests in line with SLAs  

Oracle EBS P2P (Procure-to-Pay) 

  • Support Purchasing, Accounts Payable, and iProcurement modules  
  • Resolve transactional issues across the P2P lifecycle  
  • Partner with business users to address functional issues 

Integrations (PRISM & Third-Party Systems) 

  • Monitor and troubleshoot interfaces with external systems (e.g., PRISM)  
  • Analyze data flow issues, interface failures, and reconciliation gaps  
  • Coordinate with technical teams to resolve integration defects 

G-Invoicing 

  • Support G-Invoicing processes and related integrations  
  • Troubleshoot invoice processing, data mismatches, and interface issues  
  • Ensure compliance with federal G-Invoicing requirements  

Troubleshooting and Techno-Functional Support 

  • Analyze and resolve data issues within Oracle EBS using SQL/PL-SQL  
  • Troubleshoot interface failures, stuck transactions, and data discrepancies  
  • Perform root cause analysis for complex production issues  
  • Resolve high-priority incidents in a timely manner  
  • Review logs, interface tables, and system diagnostics  
  • Act as a liaison between functional users and technical teams  
  • Identify recurring issues and recommend improvements 
Required Qualifications
  • Strong SQL/PL-SQL skills for troubleshooting and data analysis  
  • Hands-on experience supporting Oracle EBS in a production/O&M environment  
  • Proven ability to troubleshoot and resolve end-to-end system issues  
  • Deep knowledge of P2P modules (Purchasing, AP, iProcurement)  
  • Experience supporting integrations between Oracle EBS and external systems  
  • Experience with PRISM or other federal financial systems  
  • Knowledge of G-Invoicing processes and compliance  
  • Experience working in federal/government environments (required) 
  • Familiarity with Oracle workflows, interfaces, and APIs 
Security & Eligibility Requirements
  • Ability to obtain and maintain a federal Public Trust (suitability) clearance
  • Must be able to pass a federal background investigation
  • U.S. Citizenship or Permanent Residency required (no visa sponsorship available)
Benefits
  • Holidays - Eleven 
  • Retirement Plan (401k) Matching
  • Short-Term & Long-Term Disability
  • Life Insurance (Basic, Voluntary & AD&D)
  • Health Care Plan (Medical, Dental & Vision)Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)

Salary - $139,000 - $149,000 (commensurate with experience)

Equal Opportunity Employer Minority/Female/Veteran/Disability

We are an equal opportunity employer, including disability and protected veteran status.

Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.