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Oracle Support Manager Jobs in Maryland (NOW HIRING)

... management - Providing training and support for seamless integration and utilization of Oracle HCM ... applications - Overseeing multiple projects to drive business growth and maintain executive-level ...

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Oracle Support Manager information

What does an Oracle Support Manager do?

An Oracle Support Manager oversees the support team responsible for maintaining, troubleshooting, and optimizing Oracle software systems within an organization. They manage support operations, ensure timely resolution of technical issues, and act as a liaison between IT teams, vendors, and stakeholders. This role involves setting support policies, managing escalations, and ensuring that services meet business requirements and service-level agreements (SLAs). Additionally, Oracle Support Managers may coordinate training, implement best practices, and contribute to strategic planning for Oracle systems.

How does an Oracle Support Manager typically interact with cross-functional teams to resolve complex technical issues?

An Oracle Support Manager regularly collaborates with cross-functional teams such as database administrators, developers, infrastructure specialists, and business stakeholders to address and resolve complex technical challenges. This role often involves facilitating communication between technical and non-technical staff, prioritizing support tickets, and ensuring that solutions align with business objectives. Effective Oracle Support Managers organize regular meetings, provide clear documentation, and help coordinate resources to expedite issue resolution. This collaborative approach not only speeds up problem-solving but also fosters a culture of continuous improvement across departments.

What are the key skills and qualifications needed to thrive as an Oracle Support Manager, and why are they important?

To thrive as an Oracle Support Manager, you need strong expertise in Oracle database administration, system troubleshooting, and IT service management, often backed by a degree in computer science or a related field. Familiarity with Oracle applications, ITIL frameworks, ticketing systems, and relevant Oracle certifications (such as OCP or OCA) is typically required. Excellent leadership, problem-solving, and communication skills are crucial for managing teams and ensuring client satisfaction. These skills are vital to maintain system uptime, resolve complex issues efficiently, and foster productive client and team relationships.

What is the difference between Oracle Support Manager vs Oracle Support Analyst?

AspectOracle Support ManagerOracle Support Analyst
Required CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like Oracle Certified Professional (OCP)Usually requires a bachelor's degree, with some certifications like Oracle Certified Associate (OCA) beneficial
Work EnvironmentManages support teams, oversees client issues, and coordinates support activitiesProvides technical support, troubleshoots Oracle products, and assists clients directly
Employer & Industry UsageCommon in large corporations, IT service providers, and Oracle support centersFound in similar environments, often as frontline support staff within Oracle support teams

In summary, Oracle Support Managers oversee support teams and strategic client interactions, while Oracle Support Analysts focus on technical troubleshooting and direct support. Both roles require relevant certifications and are integral to Oracle support operations.

What are popular job titles related to Oracle Support Manager jobs in Maryland?

For Oracle Support Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Oracle Support Manager jobs in Maryland look for?

The top searched job categories for Oracle Support Manager jobs in Maryland are:

What cities in Maryland are hiring for Oracle Support Manager jobs?

Cities in Maryland with the most Oracle Support Manager job openings:

Infographic showing various Oracle Support Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Oracle HCM Director

Pwc

Baltimore, MD

$155K - $410K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago


PwC rating

8.3

Company rating: 8.3 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

26th of 72 rated business consultants


Job description

Industry/Sector

Not Applicable

Specialism

Oracle

Management Level

Director

Job Description & Summary

The Opportunity
As an Oracle HCM Director, you will specialize in consulting services for Oracle human capital management applications, analyzing client requirements, implementing HCM software solutions, and providing training and support for seamless integration and utilization. Within our Digital Core Modernisation practice, you will play a pivotal role in helping clients optimize their human resources processes, enhance talent management, and achieve strategic objectives.
As a Director, you will set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects while maintaining executive-level client relations. You will translate vision into action, inspiring others to follow and driving business growth. Your role is crucial in shaping client engagements and mentoring the next generation of leaders, fostering an environment where people and technology thrive together.
In this role at PwC, you will leverage your skills to cultivate potential in others and actively collaborate across the PwC Network, understanding tradeoffs and leveraging our collective strength. You will be a guardian of PwC's reputation, upholding quality, integrity, and inclusion as foundational to our success.
Responsibilities
- Leading strategic direction and business development efforts for Oracle Human Capital Management (HCM) consulting services
- Analyzing client requirements to implement Oracle HCM software solutions that optimize human resources processes and enhance talent management
- Providing training and support for seamless integration and utilization of Oracle HCM applications
- Overseeing multiple projects to drive business growth and maintain executive-level client relations
- Utilizing Oracle Application Development Framework (ADF) and Oracle Business Intelligence (BI) Publisher to develop innovative solutions
- Managing project budgeting and workforce planning to align with client strategic objectives
- Promoting organizational development and change management strategies to improve employee engagement and relations
- Building relationships with business leaders to identify opportunities for business process improvement and innovation
- Confirming data integrity and compliance within human capital management frameworks
- Cultivating potential in teams through mentorship and leadership, fostering environments where people and technology thrive together
What You Must Have
- At least a Bachelor's degree
- At least 8 years of experience
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree in at least one of the following fields of study: Human Resources Management, Business Administration/Management, Psychology, Organizational Leadership, Management Information Systems
- Demonstrating proficiency in Oracle HCM Cloud and Oracle Fusion Human Capital Management
- Utilizing Oracle SQL Developer for advanced data analysis and reporting
- Leading strategic workforce planning and talent management initiatives
- Implementing business process improvements and change management strategies
- Excelling in employee engagement strategies and relationship building
- Managing complex Oracle HCM projects with a focus on innovation and rapid experimentation

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

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About pwc

Sourced by ZipRecruiter

We know that the future success of our firm is contingent on equitable experiences for our people. From recruitment to partnership, we’re working hard to give every person an equitable opportunity to grow and to thrive as part of our community of solvers. We understand that establishing and maintaining a fair, equitable and welcoming environment for all people requires building a culture of belonging: a shift from awareness to empathy — while demonstrating inclusive leadership that cultivates trust among our people and our clients. PwC is committed to advancing diversity, equity and inclusion (DEI) through an evidence-based strategy designed to achieve well-defined and meaningful aspirational goals. Our aim is to solve problems for the long term, as that is how we build trust and continue to build on our culture of belonging. At the core of this endeavor are stated goals and a series of linked programs enabling targeted interventions at key moments in our employees’ career trajectories.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

London, London, UK