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Oracle Support Engineer Jobs (NOW HIRING)

Oracle

Senior Support Engineer

Anthony, NM · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly ... In addition, the engineer serves as a technical resource during coolant leak events, supports ...

Oracle Corporation

Support Engineer

Kansas City, MO · On-site

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle Corporation

Support Engineer

Orlando, FL

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly ... In addition, the engineer serves as a technical resource during coolant leak events, supports ...

Oracle Corporation

Support Engineer

Nashville, TN · On-site

$21.20 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly ... In addition, the engineer serves as a technical resource during coolant leak events, supports ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly ... In addition, the engineer serves as a technical resource during coolant leak events, supports ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly ... In addition, the engineer serves as a technical resource during coolant leak events, supports ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Life

  • Retirement

As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly ... In addition, the engineer serves as a technical resource during coolant leak events, supports ...

Oracle Corporation

Support Engineer

Kansas City, KS · On-site

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle

Senior Support Engineer

Anthony, NM · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly ... In addition, the engineer serves as a technical resource during coolant leak events, supports ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly ... In addition, the engineer serves as a technical resource during coolant leak events, supports ...

Oracle

Senior Support Engineer

Harwood, ND · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly ... In addition, the engineer serves as a technical resource during coolant leak events, supports ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly ... In addition, the engineer serves as a technical resource during coolant leak events, supports ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly ... In addition, the engineer serves as a technical resource during coolant leak events, supports ...

Oracle

Support Engineer

Orlando, FL · On-site

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly ... In addition, the engineer serves as a technical resource during coolant leak events, supports ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly ... In addition, the engineer serves as a technical resource during coolant leak events, supports ...

Oracle

Senior Support Engineer

Abilene, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly ... In addition, the engineer serves as a technical resource during coolant leak events, supports ...

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Oracle Support Engineer information

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How much do oracle support engineer jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for oracle support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does an Oracle Support Engineer do?

An Oracle Support Engineer is responsible for providing technical assistance and troubleshooting support for Oracle software products, such as databases, applications, and cloud services. They help customers resolve issues, optimize system performance, and ensure the smooth operation of Oracle solutions. Their work often involves diagnosing problems, applying patches or updates, and guiding clients through best practices. Oracle Support Engineers may also collaborate with development teams to address complex technical challenges and escalate unresolved issues.

What are the key skills and qualifications needed to thrive as an Oracle Support Engineer?

To thrive as an Oracle Support Engineer, you need strong expertise in Oracle database administration, troubleshooting, and SQL, typically supported by a computer science degree or related certification. Familiarity with Oracle Enterprise Manager, support ticketing systems, and certifications such as Oracle Certified Professional (OCP) are commonly required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and build trust. These skills are essential for maintaining system uptime, resolving technical challenges quickly, and ensuring client satisfaction.

What are some common challenges Oracle Support Engineers face when troubleshooting client issues, and how are they typically addressed?

Oracle Support Engineers frequently encounter complex issues that require deep investigation into database performance, configuration, and compatibility. One common challenge is reproducing client environments to accurately diagnose problems, which often involves collaborating with clients to gather logs, system details, and error reports. Effective communication and a systematic approach to problem-solving are essential, as is staying current with Oracle updates and patches. Teamwork with other engineers and escalation to specialized teams or Oracle product developers may also be necessary for particularly challenging cases.

What is the difference between Oracle Support Engineer vs Database Administrator?

AspectOracle Support EngineerDatabase Administrator
CertificationsOracle Certified Associate (OCA), Oracle Certified Professional (OCP)Oracle certifications are beneficial but not always required; focus on database management certifications
Work EnvironmentTechnical support teams, customer sites, remote supportData centers, enterprise IT departments, on-premises or cloud environments
Primary ResponsibilitiesDiagnose and resolve Oracle product issues, provide technical supportDesign, implement, and maintain database systems, optimize performance
Industry UsageIT support, software vendors, consulting firmsFinancial, healthcare, retail, and other data-driven industries

While both roles involve working with Oracle databases, an Oracle Support Engineer primarily provides technical support and troubleshooting, whereas a Database Administrator focuses on managing and optimizing database systems. The roles often overlap in certifications and work environments, but their core responsibilities differ significantly.

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Oracle Support Engineer jobs near you
Infographic showing various Oracle Support Engineer job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 71% In-person, and 29% Hybrid job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Senior Support Engineer

Oracle

Anthony, NM • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Oracle rating

8.7

Company rating: 8.7 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

54th of 245 rated software companies

Job description

The Hardware Systems Engineer is responsible for diagnosing, testing, repairing, and validating next-generation AI compute hardware supporting Oracle Cloud Infrastructure (OCI). As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly returned to service while helping improve hardware reliability, diagnosability, and operational efficiency across the repair ecosystem. The position plays an important role in sustaining repair velocity and supporting the broader scale-up of Oracle's AI infrastructure.

Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the Hardware Systems Engineer performs advanced hardware troubleshooting, root cause analysis, and physical repair of AI infrastructure, with a particular focus on NVIDIA and AMD compute hardware and future AI platforms. The role includes functional validation of Compute Trays (CTs) using standardized repair and test processes, execution of repair validation through dedicated CDU test infrastructure, and completion of engineering observation reports and repair documentation for manufacturing, quality, and engineering teams. In addition, the engineer serves as a technical resource during coolant leak events, supports continuous improvement efforts, and may participate in weekend coverage and on-call rotations for critical events.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $51,900 to $132,400 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3


Primary Responsibilities

  • Diagnose, troubleshoot, repair, and validate NVIDIA, AMD, and future-generation AI compute hardware, including Compute Trays (CTs), utilizing standardized repair and validation processes.
  • Execute functional validation using dedicated CDU test infrastructure to ensure repaired hardware meets manufacturing and operational quality standards before returning to production.
  • Perform advanced hardware failure analysis, root cause investigation, and engineering observation reporting to improve product reliability, diagnosability, and repair effectiveness.
  • Partner with Development, Manufacturing, Supply Chain, Quality, and Global Product Engineering to investigate systemic hardware issues and implement corrective actions.
  • Serve as the primary technical resource during coolant leak events, coordinating with field technicians to assess hardware condition, support containment activities, and document engineering observations.
  • Participate in new product introductions (NPI) and future platform readiness activities, helping develop repair procedures, validation processes, and operational standards for next-generation AI platforms.
  • Provide technical support through the Global Operations Technical Support ticket queue, assisting with complex hardware issues and remote troubleshooting across Go Big repair centers.
  • Support launch activities for new Go Big repair centers, including knowledge transfer, technician training, operational readiness, and travel to domestic or international sites as business needs require.
  • Participate in weekend coverage and on-call rotations to support critical business operations and high-priority customer events.

Core Responsibilities

  • Deliver safe, high-quality repairs while consistently meeting established turnaround time, throughput, and quality objectives.
  • Maintain detailed repair documentation, engineering observations, service records, and knowledge articles to support continuous improvement and engineering feedback.
  • Identify recurring hardware failure trends and recommend improvements to repair processes, tooling, diagnostics, automation, and operational workflows.
  • Collaborate across Repair Operations, Development, Manufacturing, Supply Chain, Quality, and Engineering to resolve technical issues and improve product serviceability.
  • Build and maintain technical expertise on Oracle AI infrastructure, including current and future GPU platforms, repair methodologies, diagnostics, and test systems.
  • Contribute to a culture of operational excellence through knowledge sharing, mentoring, cross-functional collaboration, and continuous learning.
  • Effectively prioritize work across multiple repair priorities while maintaining flexibility to respond to critical customer issues, surge events, and changing business demands.
  • Support regional and global repair-center scalability by helping standardize repair processes, operational best practices, and training materials across the Oracle Repair Centers.
  • Demonstrate sound technical judgment, ownership, and accountability while working independently and collaboratively in a fast-paced, mission-critical repair environment.

What Oracle employees say

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About Oracle

Sourced by ZipRecruiter

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Redwood City, CA, US

Year founded

1977

Social media

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