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Oracle Service Cloud Administrator Jobs (NOW HIRING)

Vkore Solutions

Oracle CRM Lead

San Jose, CA · On-site

Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX. * Serve as the primary liaison between business users, technical teams ...

Infosys

Oracle Service Cloud Consultant

Hartford, CT · On-site

Required Skill and Experience • Experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, and related technologies. • Experience with Oracle Customer Relationship ...

Infosys

Oracle Fusion Service Cloud Consultant

Dallas, TX · On-site

$57.75 - $79/hr

Required Skill and Experience • Experience in Oracle Fusion Service Cloud • Experience in Oracle Service Cloud • Experience in Oracle Cloud - Analytics Cloud (OAC) - reporting. • Experience ...

Hudson Manpower

CRM Lead

San Jose, CA · On-site

Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX. Serve as the primary liaison between business users, technical teams ...

Infosys

Oracle Fusion Service Cloud Consultant

Everett, WA · On-site

$70.25 - $88.25/hr

Required Skill and Experience • Experience in Oracle Engagement Cloud (Service). • Experience in Oracle Service Cloud. • Experience in Oracle CX Cloud, including Fusion Service Cloud, Digital ...

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Oracle Service Cloud Administrator information

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How much do oracle service cloud administrator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for oracle service cloud administrator in the United States is $24.39, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an Oracle Service Cloud Administrator do?

An Oracle Service Cloud Administrator manages and configures the Oracle Service Cloud (formerly RightNow), a customer experience platform used by organizations to handle customer inquiries, support tickets, and knowledge management. Their responsibilities include setting up user permissions, customizing workflows, integrating third-party systems, and ensuring system security and performance. They also provide technical support, troubleshoot issues, and help optimize the platform to enhance customer service operations.

What are the key skills and qualifications needed to thrive as an Oracle Service Cloud Administrator?

To thrive as an Oracle Service Cloud Administrator, you need expertise in cloud-based CRM systems, strong analytical skills, and a background in IT or computer science. Familiarity with Oracle Service Cloud (RightNow), configuration tools, incident management, and certifications such as Oracle CX Cloud certification are typically required. Excellent problem-solving, communication, and time management skills help administrators interact with stakeholders and resolve complex technical issues efficiently. These skills ensure the effective configuration, maintenance, and optimization of the Oracle Service Cloud platform to support business operations.

What are some common challenges faced by Oracle Service Cloud Administrators and how can they be addressed?

Oracle Service Cloud Administrators often encounter challenges such as managing complex configurations, handling system integrations, and keeping up with regular platform updates. Successfully addressing these issues requires a proactive approach—regularly reviewing release notes, collaborating closely with IT and support teams, and leveraging Oracle community resources. Building clear documentation and maintaining open communication with stakeholders can also help ensure that any changes or issues are addressed efficiently and transparently.

What are popular job titles related to Oracle Service Cloud Administrator jobs?

For Oracle Service Cloud Administrator jobs, the most frequently searched job titles are:

Oracle CRM Lead

San Jose, CA • On-site

Vkore Solutions
See more jobs at Vkore Solutionsexternal

Contractor

Re-posted 18 days ago

Job description

Job expectation :

  • Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.
  • Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.
  • Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.
  • Analyze business requirements and translate them into system design, workflow automation, and customer service logic.
  • Guide the configuration of workspaces, workflows, rules, and service queues in Oracle Service Cloud.
  • Oversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic.
  • Troubleshoot system issues and support continuous improvement of CRM and contact center platforms.
  • Coordinate data synchronization between Oracle Service Cloud and other systems (e.g., ERP, Knowledge Base, Reporting).
  • Train and mentor client-side users and IT staff on new features, best practices, and incident management.
  • Ensure adherence to security, compliance, and data privacy requirements (e.g., GDPR, HIPAA)

Required Skills

  • 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
  • 3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
  • Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
  • Solid understanding of customer service operations and CRM/contact center best practices.
  • Strong communication, stakeholder management, and onsite leadership skills.
  • Ability to create detailed functional and technical documentation.
  • Experience managing projects in cross-functional enterprise environments