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Oracle Customer Service Jobs in Tennessee (NOW HIRING)

Cloud Talent

Oracle Cloud HCM Analyst

Knoxville, TN · On-site

... customer service * 5+ yrs IT experience, with at least 2 yrs of hands-on exposure to the Oracle ... Cloud HCM suite * BS/BA degree * Excellent communication skills * Versatility and adaptability ...

Cloud Talent

Oracle Cloud HCM Analyst

Memphis, TN · On-site

... customer service * 5+ yrs IT experience, with at least 2 yrs of hands-on exposure to the Oracle ... Cloud HCM suite * BS/BA degree * Excellent communication skills * Versatility and adaptability ...

Cloud Talent

Oracle Cloud HCM Analyst

Nashville, TN · On-site

... customer service * 5+ yrs IT experience, with at least 2 yrs of hands-on exposure to the Oracle ... Cloud HCM suite * BS/BA degree * Excellent communication skills * Versatility and adaptability ...

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How much do oracle customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for oracle customer service in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What is an Oracle Customer Service representative?

Oracle Customer Service representatives are professionals who assist customers with inquiries, technical support, and troubleshooting related to Oracle's products and services. They serve as the main point of contact between Oracle and its clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work through various channels such as phone, email, or live chat, and often collaborate with technical teams to address more complex problems. Their goal is to provide prompt, accurate, and helpful support to Oracle customers.

What are the key skills and qualifications needed to thrive as an Oracle Customer Service representative?

To thrive as an Oracle Customer Service Representative, you need a solid understanding of Oracle products, customer support processes, and preferably a background in IT or business. Familiarity with Oracle Service Cloud, CRM software, ticketing systems, and relevant certifications such as Oracle Certified Associate can be highly beneficial. Excellent communication, problem-solving abilities, and patience are critical soft skills for addressing customer concerns and building rapport. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a technology-driven environment.

What are some common challenges faced by Oracle Customer Service representatives, and how can they be effectively managed?

Oracle Customer Service representatives often encounter complex technical issues and high-priority client requests that require both product expertise and strong problem-solving skills. Navigating these challenges typically involves collaborating with technical teams, prioritizing tasks based on urgency, and maintaining clear communication with clients to set expectations. Staying updated on Oracle's evolving products and utilizing internal knowledge bases can help resolve cases efficiently. Continuous learning and teamwork are essential for managing difficult scenarios and delivering excellent customer support.

What is the difference between Oracle Customer Service vs Oracle Technical Support?

AspectOracle Customer ServiceOracle Technical Support
Required CredentialsCustomer service experience, basic Oracle product knowledgeTechnical certifications, Oracle product expertise
Work EnvironmentCustomer interaction, call centers, support portalsTechnical troubleshooting, remote support, issue resolution
Employer & Industry UsageOracle, software and hardware supportOracle, enterprise IT support
Common Search & ComparisonCustomer service roles, client supportTechnical support roles, troubleshooting

Oracle Customer Service focuses on assisting clients with general inquiries, account management, and product usage, often requiring strong communication skills. Oracle Technical Support involves diagnosing and resolving technical issues, requiring technical certifications and product expertise. While both roles support Oracle clients, Customer Service emphasizes customer interaction, whereas Technical Support emphasizes technical problem-solving.

Does Oracle Customer Service offer remote work?

Oracle Customer Service roles often offer remote work options, especially for positions involving customer support, technical assistance, or account management. These roles typically require strong communication skills and familiarity with customer service tools, and remote work arrangements depend on the specific position and company policies.

What are popular job titles related to Oracle Customer Service jobs in Tennessee?

For Oracle Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Oracle Customer Service jobs in Tennessee look for?

The top searched job categories for Oracle Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Oracle Customer Service jobs?

Cities in Tennessee with the most Oracle Customer Service job openings:

Oracle Customer Service jobs near you
Infographic showing various Oracle Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Senior Program Manager - Oracle Health Fed

Oracle Corporation

Nashville, TN • On-site

$112K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Oracle rating

8.7

Company rating: 8.7 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

54th of 245 rated software companies

Job description

We are seeking a driven and analytical technical program manager (TPM) with 2-7 years of experience in a high-growth technology business. We are specifically looking for a Technical Program Manager with experience at getting things done at scale. Think working with cross functional teams across a large organization, moving team towards a unified goal and north star. You drive results, not just facilitate. You possess high judgement and are a "roll your sleeve up" person with a bias for action. You need to possess strong ownership and a strong ability to collaborate. Within this role, you will be responsible for managing complex, cross- organizational/functional  operations programs that impact both product and business.

Our Oracle Health Infrastructure & Platform Services team focuses on product strategy for Oracle Health, while monitoring & maintaining the infrastructure & platform supporting modernized, automated healthcare. To be successful in this role you need to have an entrepreneurial spirit that promotes an energetic and creative environment. We need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers. In this role you will have the responsibility of ensuring that our customer's business requirements are met. 

Soft skills to motivate, direct without authority and build bridges and relationships are a must. We are specifically looking for a customer centric technical program manager to join the Oracle Health Group. You will be responsible for managing complex, cross- organizational programs that impact both product and business for Oracle Health and will have exposure to multiple critical business initiatives.  You display a demonstrated ability to think broadly and strategically.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $64,400 to $166,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC3


Leads defining scope, creating roadmaps, planning, scheduling, resource allocation, risk mitigation, stakeholder management, and status communication for owned programs.   Aligns with and gains sponsorship from multiple stakeholders to ensure successful execution of owned programs.  Provides complete transparency of progress versus plan for programs owned, including regular status reporting to senior management. Assists in establishing scalable frameworks (process, tools, etc.) for the end-to-end program and manages stakeholders applying project management standards and documentation best practices.  Proactively identifies opportunities for process improvements and provides recommendations to Program team leadership.  Fosters cross-functional teamwork and promotes collaboration, coordination, and consistent communication among stakeholders. Starts to build trusted relationships with partner teams, both internal and external, to understand work priorities and ensures alignment.  Assists in the development of organizational change management plans in partnership with all relevant stakeholders.  Normally receives little instruction on day-to-day work, general instructions on new assignments.  Performs other duties as assigned.

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About Oracle

Sourced by ZipRecruiter

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Redwood City, CA, US

Year founded

1977

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