ZipRecruiter

Log In

1

Oracle Customer Service Jobs in Tennessee (NOW HIRING)

Accenture

Oracle PPM Manager

Morristown, TN · On-site

$94K - $266K/yr

We Are: Accenture is a global professional services company with leading capabilities in digital ... and customer support. * Have good Cross-Functional exposure to Finance and other modules ...

Accenture

Oracle PPM Manager

Nashville, TN · On-site

$94K - $266K/yr

We Are: Accenture is a global professional services company with leading capabilities in digital ... and customer support. * Have good Cross-Functional exposure to Finance and other modules ...

Deloitte

Oracle EPM (PBCS~PCMCS) Manager

Nashville, TN · On-site

... services leaders recognize the opportunity to better serve the enterprise, shareholders, customers ... Leading Oracle EPM engagements that support finance transformation initiatives across planning ...

previous pagenext page

Showing results 21-40

All JobsOracle Customer Service JobsOracle Customer Service Jobs in Tennessee

Oracle Customer Service information

See Tennessee salary details

$8

$17

$24

How much do oracle customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for oracle customer service in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What is an Oracle Customer Service representative?

Oracle Customer Service representatives are professionals who assist customers with inquiries, technical support, and troubleshooting related to Oracle's products and services. They serve as the main point of contact between Oracle and its clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work through various channels such as phone, email, or live chat, and often collaborate with technical teams to address more complex problems. Their goal is to provide prompt, accurate, and helpful support to Oracle customers.

What are the key skills and qualifications needed to thrive as an Oracle Customer Service representative?

To thrive as an Oracle Customer Service Representative, you need a solid understanding of Oracle products, customer support processes, and preferably a background in IT or business. Familiarity with Oracle Service Cloud, CRM software, ticketing systems, and relevant certifications such as Oracle Certified Associate can be highly beneficial. Excellent communication, problem-solving abilities, and patience are critical soft skills for addressing customer concerns and building rapport. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a technology-driven environment.

What are some common challenges faced by Oracle Customer Service representatives, and how can they be effectively managed?

Oracle Customer Service representatives often encounter complex technical issues and high-priority client requests that require both product expertise and strong problem-solving skills. Navigating these challenges typically involves collaborating with technical teams, prioritizing tasks based on urgency, and maintaining clear communication with clients to set expectations. Staying updated on Oracle's evolving products and utilizing internal knowledge bases can help resolve cases efficiently. Continuous learning and teamwork are essential for managing difficult scenarios and delivering excellent customer support.

What is the difference between Oracle Customer Service vs Oracle Technical Support?

AspectOracle Customer ServiceOracle Technical Support
Required CredentialsCustomer service experience, basic Oracle product knowledgeTechnical certifications, Oracle product expertise
Work EnvironmentCustomer interaction, call centers, support portalsTechnical troubleshooting, remote support, issue resolution
Employer & Industry UsageOracle, software and hardware supportOracle, enterprise IT support
Common Search & ComparisonCustomer service roles, client supportTechnical support roles, troubleshooting

Oracle Customer Service focuses on assisting clients with general inquiries, account management, and product usage, often requiring strong communication skills. Oracle Technical Support involves diagnosing and resolving technical issues, requiring technical certifications and product expertise. While both roles support Oracle clients, Customer Service emphasizes customer interaction, whereas Technical Support emphasizes technical problem-solving.

Does Oracle Customer Service offer remote work?

Oracle Customer Service roles often offer remote work options, especially for positions involving customer support, technical assistance, or account management. These roles typically require strong communication skills and familiarity with customer service tools, and remote work arrangements depend on the specific position and company policies.

What are popular job titles related to Oracle Customer Service jobs in Tennessee?

For Oracle Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Oracle Customer Service jobs in Tennessee look for?

The top searched job categories for Oracle Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Oracle Customer Service jobs?

Cities in Tennessee with the most Oracle Customer Service job openings:

Oracle Customer Service jobs near you
Infographic showing various Oracle Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Customer Experience Project Manager (Nashville, TN)

Oracle

Nashville, TN • On-site

$78K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Oracle rating

8.7

Company rating: 8.7 out of 10

Based on 152 frontline employees who took The Breakroom Quiz

54th of 245 rated software companies

Job description

Role Overview 

As Customer Experience Project Manager, you will lead customer-facing project execution for Oracle Cloud Infrastructure data center delivery, deployment readiness, customer move-in, operational handoff, and service continuity. This role sits at the intersection of customer commitments, site readiness, deployment execution, infrastructure operations, and cross-functional issue resolution. 

You will partner across Customer Experience, Sales, Customer Success, Site Deployment, Construction, Engineering, Network, Security, Data Center Operations, Finance, Legal, Procurement, and external customer stakeholders. You will ensure customer requirements are translated into clear project plans, risks are tracked through closure, and customer-facing milestones are communicated with discipline, accuracy, and accountability. 

NOTE:  This is a full-time, onsite role in Nashville, TN

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $114,600 to $234,600 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC5


Key Responsibilities 

  • Lead customer-facing project plans for data center readiness, deployment execution, customer move-in, transition, and operational handoff. 

  • Translate customer requirements related to capacity, timing, power, cooling, network readiness, physical access, security, compliance, and site support into actionable project milestones. 

  • Own project schedules, action registers, risk logs, issue trackers, dependency maps, customer updates, and executive-ready reporting. 

  • Partner with Site Deployment, Construction, Engineering, Network, Security, Operations, and Customer Success to align delivery commitments with actual site readiness. 

  • Drive resolution of customer-impacting blockers, including schedule constraints, readiness gaps, access issues, deployment dependencies, service-quality concerns, and operational handoff risks. 

  • Coordinate customer move-in readiness, acceptance criteria, deployment windows, transition plans, audit support, and recurring status cadences. 

  • Maintain clear visibility into customer commitments, open decisions, escalation paths, milestone health, and risks to delivery confidence. 

  • Support customer business reviews, service reviews, readiness reviews, and executive escalation meetings with accurate project data and concise recommendations. 

  • Ensure customer-facing workstreams align with MOP/SOP/EOP expectations, change management, incident response, maintenance windows, and operational procedures. 

  • Identify recurring execution gaps and partner with Customer Experience leadership to improve playbooks, templates, dashboards, and governance standards. 

  • Support portfolio-level reporting across assigned accounts, sites, or deployment programs, highlighting customer health, delivery risks, and action ownership. 

  • Mentor project coordinators or partner teams on project discipline, customer communication quality, issue tracking, and operational handoff expectations. 

Ideal Candidate Profile 

  • 8+ years of experience in technical project management, customer delivery, customer success, service delivery, data center operations, infrastructure deployment, or mission-critical program execution. 

  • Experience managing customer-facing projects in cloud infrastructure, hyperscale data centers, colocation, telecommunications, construction delivery, or high-availability operations. 

  • Strong understanding of project delivery across requirements intake, site readiness, deployment execution, customer transition, operational handoff, and escalation management. 

  • Demonstrated ability to coordinate across Sales, Customer Success, Engineering, Construction, Deployment, Network, Security, Operations, Legal, Finance, and Procurement. 

  • Experience building project schedules, risk logs, issue trackers, action registers, dashboards, status reports, and executive summaries. 

  • Bachelor's degree in business, engineering, construction management, information systems, operations, or equivalent practical experience. 

Skills and Competencies 

  • Strong customer-facing communication with the ability to create clarity, urgency, and trust across complex project environments. 

  • Excellent project management discipline, including schedule ownership, issue tracking, risk management, dependency coordination, and follow-through. 

  • Strong judgment in balancing customer expectations, operational risk, technical constraints, and delivery commitments. 

  • Ability to simplify complex infrastructure, deployment, schedule, and service issues into clear actions and decisions. 

  • High accountability for accurate reporting, crisp communication, and timely escalation. 

  • Strong cross-functional influence without direct authority. 

Preferred Skills / Certifications 

  • Experience with data center move-in, customer deployment readiness, audit support, service delivery, or colocation operations. 

  • Familiarity with ITIL, incident/change management, SLA/KPI reporting, customer health reporting, or executive business reviews. 

  • Experience with Smartsheet, ServiceNow, Salesforce, Jira, Oracle systems, Tableau/Power BI, or similar workflow and reporting platforms. 

  • PMP, PgMP, ITIL, Six Sigma, or customer success/service management certification. 

  • Working knowledge of data center infrastructure, including power, cooling, network, physical security, access control, BMS/EPMS, CMMS, and operational procedures. 

Physical Demands / Work Environment 

This role operates in office, remote collaboration, and active data center environments. The position may require periodic travel to data center sites, customer meetings, deployment reviews, and operational readiness sessions. Site visits may involve walking large facilities, standing for extended periods, using stairs, and following all safety, security, and access-control requirements. 

Why Oracle Cloud Infrastructure? 

  • Global impact at cloud scale supporting mission-critical infrastructure for customers around the world. 

  • Technically rigorous environment where reliability, safety, documentation, and operational readiness matter every day. 

  • Culture built on ownership, operational excellence, continuous improvement, and cross-functional partnership. 

  • Long-term career development across cloud infrastructure, data center operations, construction delivery, and global portfolio leadership. 

What Oracle employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Oracle logo

About Oracle

Sourced by ZipRecruiter

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Redwood City, CA, US

Year founded

1977

Social media

FacebookTwitter

View All Oracle Jobs

Apply