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Optum Patient Support Center Jobs in Ohio (NOW HIRING)

PrimaryOne Health

Patient Support Specialist

Columbus, OH · On-site

$15.50 - $19.25/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center. Essential Job Responsibilities: * Greets patient/customers in a positive and helpful manger with a ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH · On-site

$16.50 - $20.25/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center. Essential Job Responsibilities: * Greets patient/customers in a positive and helpful manger with a ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH · On-site

$15.50 - $19.25/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center. Essential Job Responsibilities: * Greets patient/customers in a positive and helpful manger with a ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH · On-site

$16.50 - $20.25/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center. Essential Job Responsibilities: * Greets patient/customers in a positive and helpful manger with a ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH · On-site

$16.50 - $20.25/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center. Essential Job Responsibilities: * Greets patient/customers in a positive and helpful manger with a ...

Crossroads Health

Patient Support Specialist

Mentor, OH · On-site

$15.25 - $18.75/hr

The Patient Support Specialist serves as the first point of contact for patients and visitors ... Minimum of two (2) years of experience in a healthcare administrative, Front Desk, or Call Center ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH · On-site

$16.50 - $20.25/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center. Essential Job Responsibilities: * Greets patient/customers in a positive and helpful manger with a ...

Crossroads Health

Patient Support Specialist

Mentor, OH · On-site

$15.25 - $18.75/hr

The Patient Support Specialist serves as the first point of contact for patients and visitors ... Minimum of two (2) years of experience in a healthcare administrative, Front Desk, or Call Center ...

PrimaryOne Health

Patient Support Specialist

Columbus, OH · On-site

$16.50 - $20.25/hr

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center. Essential Job Responsibilities: * Greets patient/customers in a positive and helpful manger with a ...

The Centers

Patient Support Representative

Cleveland, OH · On-site

$15.50 - $16.20/hr

... patient, provider, MA/RN and other clinical support and enabling staff. * Review the daily ... Maintains confidentiality of all client, staff and agency-related data in accordance with Center ...

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Optum Patient Support Center information

What is the Optum Patient Support Center?

The Optum Patient Support Center is a dedicated service provided by Optum to assist patients with their healthcare needs. It offers support for scheduling appointments, understanding benefits, navigating insurance, and managing prescriptions or referrals. The center aims to simplify the healthcare process and provide personalized help, ensuring patients can access the care and information they need efficiently. Staffed by trained representatives, the center acts as a central point of contact for patient inquiries and support.

What are the main responsibilities of a team member at the Optum Patient Support Center, and how does this role contribute to patient care?

Team members at the Optum Patient Support Center typically handle inbound and outbound calls to assist patients with scheduling appointments, answering benefit questions, and providing information about healthcare services. They work closely with healthcare providers, insurance representatives, and patients to ensure smooth care coordination. This role is crucial in supporting patients through clear communication, problem-solving, and empathetic service, helping to improve patient satisfaction and streamline care delivery. Collaboration with multidisciplinary teams is common, and team members often have opportunities to develop customer service and healthcare administration skills.

What are the key skills and qualifications needed to thrive as an Optum Patient Support Center representative, and why are they important?

To excel as an Optum Patient Support Center representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent, with healthcare experience often preferred. Familiarity with customer relationship management (CRM) systems, healthcare databases, and electronic health records (EHRs) is typically required. Outstanding empathy, patience, and multitasking skills help you effectively support patients and collaborate with care teams. These abilities ensure efficient patient service, accurate information handling, and a positive experience for those seeking care.

What is the difference between Optum Patient Support Center vs Optum Customer Service Representative?

AspectOptum Patient Support CenterOptum Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, healthcare support settingsCall centers, healthcare support settings
Employer & IndustryOptum, healthcare and insurance industryOptum, healthcare and insurance industry
Job FocusSupporting patients with healthcare inquiries, benefits, and claimsAssisting customers with billing, account info, and service questions

Both roles involve customer interaction within the healthcare industry at Optum. The Patient Support Center position emphasizes healthcare-specific support, while Customer Service Representatives focus more on billing and account inquiries. Both roles require strong communication skills and are based in call center environments.

What qualifications do I need for Optum Patient Support Center?

To work at the Optum Patient Support Center, candidates typically need a high school diploma or equivalent, strong communication skills, and the ability to handle sensitive information. Customer service experience and familiarity with healthcare or insurance systems are often preferred, and some roles may require specific certifications or training.

What are popular job titles related to Optum Patient Support Center jobs in Ohio?

For Optum Patient Support Center jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Optum Patient Support Center jobs in Ohio look for?

The top searched job categories for Optum Patient Support Center jobs in Ohio are:

What cities in Ohio are hiring for Optum Patient Support Center jobs?

Cities in Ohio with the most Optum Patient Support Center job openings:

Optum Patient Support Center jobs near you
Infographic showing various Optum Patient Support Center job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Patient Support Specialist

PrimaryOne Health

Columbus, OH • On-site

$15.50 - $19.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Join PrimaryOne Health and be a part of something special- help us care for our community-with compassion, dignity, and purpose. We are a mission-driven team providing quality care, hope, and healing to the community we proudly serve.

Apply Today.

WORK FOR US!

PrimaryOne Health is currently seeking a Patient Support Specialist for our Columbus health center.

Essential Job Responsibilities:

  • Greets patient/customers in a positive and helpful manger with a smile. Provides directions, information, and other assistance as needed.
  • Provides intake/registration of patient in the practice management system.
  • Confirms patient insurance eligibility and/or benefits.
  • Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
  • Occasional travel required.
  • Other duties or special projects as assigned.

Successful candidates must possess a high school diploma or equivalent. One year experience in a medical office, customer service or reception, preferably in medical office. Bilingual capabilities a plus.

WHAT WE OFFER

PrimaryOne Health offers competitive wages and an extremely attractive benefits package, including generous Paid Time Off, Paid Holidays, Medical/Dental/STD/LTD/Life, Professional Development / Professional Education, and company contribution to retirement plan. Other perks, such as discount programs, EAP, and worksite wellness are also available. Most benefits are available on the first of the month following date of hire.

EOE

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