ZipRecruiter

Log In

1

Optimum Customer Service Representative Jobs in Reno, NV

Aston Carter

Customer Service Representative

Reno, NV

$18 - $19/hr

Customer Service Representative The Customer Service Representative plays a pivotal role in supporting the Customer Service Supervisor and department in executing daily activities. This includes ...

Robert Half

Customer Service Representative

Reno, NV · On-site

$17 - $19/hr

We are looking for a Customer Service Representative to join a fast-paced team. This contract opportunity with potential for a permanent role is ideal for someone who enjoys managing customer orders ...

Surge Staffing

Customer Service Representative

Reno, NV · On-site

$20/hr

Job Summary We are seeking a detail-oriented Customer Service Representative to join our manufacturing team in Reno, NV. In this role, you will serve as the primary point of contact for customers by ...

Surge Staffing

Customer Service Representative

Reno, NV · On-site

$20/hr

Job Summary We are seeking a detail-oriented Customer Service Representative to join our manufacturing team in Reno, NV. In this role, you will serve as the primary point of contact for customers by ...

Arizona Tile

Customer Service Rep

Reno, NV · On-site

$16 - $21.75/hr

As the Customer Service Rep, you will process customer orders, provide sales support, and outstanding service to our customers ensuring the absolute best customer experience. Your Top ...

Aston Carter

Customer Service Representative

Reno, NV · On-site

$18 - $19/hr

Position Overview The Customer Service Representative plays a key role in supporting daily operations by managing customer communications, generating freight quotes, processing invoices, coordinating ...

next page

Showing results 1-20

All JobsOptimum Customer Service Representative JobsOptimum Customer Service Representative Jobs in Reno, NV

Optimum Customer Service Representative information

See Reno, NV salary details

$9

$18

$26

How much do optimum customer service representative jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for optimum customer service representative in Reno, NV is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

Does optimum have remote jobs?

Optimum Customer Service Representative positions are typically based in call centers or office environments, but some companies may offer remote customer service roles. Availability of remote jobs depends on the company's current hiring policies and the specific role requirements, such as familiarity with customer service software and communication tools. It is recommended to check the company's careers page for current remote opportunities.

How much do optimum sales reps make?

Optimum Customer Service Representatives typically earn an hourly wage plus commissions or bonuses based on sales performance. The average total compensation can range from $30,000 to $50,000 annually, depending on experience, location, and sales targets. Strong communication skills and product knowledge are important for success in this role.

What are the key skills and qualifications needed to thrive as an Optimum Customer Service Representative, and why are they important?

To thrive as an Optimum Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is typically required. Patience, active listening, and a positive attitude help representatives stand out when resolving customer inquiries and concerns. These skills ensure efficient, high-quality service that builds customer satisfaction and loyalty in a competitive telecommunications environment.

How to get hired as a customer service representative?

To get hired as a customer service representative, candidates should have strong communication skills, a customer-focused attitude, and basic computer proficiency. Relevant experience, a professional resume, and often a high school diploma or equivalent are required; some employers may also prefer familiarity with customer service software or certifications in communication skills.

What are some common challenges faced by Optimum Customer Service Representatives, and how can they be managed effectively?

Optimum Customer Service Representatives often encounter challenges such as handling high call volumes, troubleshooting complex technical issues, and managing customer frustration. To succeed, it’s important to develop strong communication skills, stay patient under pressure, and utilize available knowledge bases and support systems. Collaboration with technical teams and supervisors is encouraged to resolve complicated cases, and ongoing training helps staff stay updated on products and solutions. Building resilience and seeking feedback can also enhance performance and job satisfaction.

What are Optimum Customer Service Representatives?

Optimum Customer Service Representatives are professionals who assist customers of Optimum, a telecommunications and internet service provider, with inquiries, technical issues, billing concerns, and service requests. They communicate with customers via phone, chat, or email to troubleshoot problems, provide information about products and services, and ensure customer satisfaction. These representatives play a key role in maintaining positive customer relationships and resolving issues efficiently.

Does optimum do door-to-door sales?

Optimum Customer Service Representatives typically do not engage in door-to-door sales. Their role focuses on assisting customers with service inquiries, technical support, and account management, usually within a retail or call center environment. Door-to-door sales are generally not part of their job responsibilities.

What is the difference between Optimum Customer Service Representative vs Customer Support Specialist?

AspectOptimum Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall centers, retail, or office settingsCall centers, technical support, or online chat platforms
Industry UsageTelecommunications, retail, service industriesTechnology, telecommunications, e-commerce
Primary FocusHandling customer inquiries, billing, account issuesTechnical support, troubleshooting, product assistance

Both roles require strong communication skills and customer service experience, but Optimum Customer Service Representatives typically focus on billing and account issues within the telecommunications industry, while Customer Support Specialists often handle technical troubleshooting and product support, especially in tech-related fields.

What are popular job titles related to Optimum Customer Service Representative jobs in Reno, NV? For Optimum Customer Service Representative jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Optimum Customer Service Representative jobs in Reno, NV look for? The top searched job categories for Optimum Customer Service Representative jobs in Reno, NV are:
What cities near Reno, NV are hiring for Optimum Customer Service Representative jobs? Cities near Reno, NV with the most Optimum Customer Service Representative job openings:
Optimum Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Williams-Sonoma

Reno, NV • On-site

$15/hr

Full-time

PTO

Posted 10 days ago

Williams-Sonoma rating

6.6

Company rating: 6.6 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

Job description

Williams-Sonoma Inc.
Customer Service Representatives
Full Time availability - Reno, NV
Now accepting applications until July 30, 2026
Why Join Us?
Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone's day every day?
If you're someone who:
  • Brings positive energy
  • Solves problems with confidence
  • Loves great products and even better discounts
    ...then you'll feel right at home here!

Your Day to Day (Essential Functions):
✅ Customer-Focused Support
  • Serve as the first point of contact for customer inquiries via phone
  • Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
  • Handle escalations with professionalism, ensuring a smooth resolution process.

✅ Problem-Solving & Ownership
  • Apply critical thinking to troubleshoot issues and offer appropriate solutions.
  • Approve adjustments, returns, or other resolutions within established guidelines.
  • Follow up with customers to ensure complete satisfaction and issue solutions.

✅ Service with Integrity
  • Uphold company values by providing honest, ethical, and transparent support.
  • Maintain confidentiality of customer data and company policies.
  • Stay informed about product updates, policies, and procedures to provide accurate information.

✅ Collaboration & Continuous Growth
  • Work closely with team members and leadership to improve service processes.
  • Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
  • Provide feedback to improve company policies and customer experience strategies.

What We Offer:
Competitive pay starting at $15.00/hr
Recognition based incentives and bonuses
PTO, Vacation, and Sick Pay benefits
Employee discounts and perks (up to 40% off most products and brands)
What We're Looking For:
1+ years of customer service experience (retail, call center, or hospitality preferred)
Strong communication skills - Ability to de-escalate and resolve issues professionally
Problem-solving mindset - You think fast and adapt quickly
Integrity and reliability - You do the right thing, even when no one is watching
Comfortable working in a fast-paced environment with performance goals
Tech-savvy - Ability to navigate multiple systems and multitask efficiently
Technology requirements:
In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.
Devices not acceptable:
Tablet-based/convertible personal computers (i.e. - Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.
Operating Systems:
Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
Mac IOS 13 or newer
What if I have an Education or Enterprise edition of Windows?
Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).
What if I am using a Windows Insider version of Windows?
Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.
What if I am using an older version of Windows?
We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.
What kind of software do I need?
A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated.
What antivirus protection do I need?
You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows based computers.
Web Browser:
Our systems work best using Google Chrome. Other browsers may not work. If this is the case, we will ask you to install Chrome.
Random Access Memory (RAM):
6 GB RAM or higher, but we recommend 8GM or higher to support the work environment
Internal Storage:
You must have enough free space available to both install needed systems and run these systems effectively.
Display/Monitor:
Minimum Optimal Screen Resolution:
1920 x 1080
Devices and peripherals needed:
External mouse* (wired preferred)
Keyboard (wired preferred)
Webcam (will be utilized for Training and meetings
USB headset* (wired required - wireless/Bluetooth headsets NOT acceptable)
We highly recommend you have the following headsets for best results during your employment.
Jabra Evolve 20 UC
Logitech H390
Other recommendations will be included in the system requirements documentation provided later in the process
Headset models NOT supported
MPOW
Cyber Acoustics
NUBOW
We do not recommend using built-in laptop track pads
Your system's internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.

What Williams-Sonoma employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply