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Optical Service Representative Jobs in Virginia (NOW HIRING)

Trident Systems LLC

Field Service Engineer

Fairfax, VA · On-site

$51K - $85K/yr

Space Electronic Systems (SES), Integrated C4ISR Systems (ICS) and Optical Precision Systems (OPS ... The Field Service Engineer will work within a team representing Trident directly at a customer site.

Optical Cable Corporation

Inside Sales Rep

Roanoke, VA · On-site

$19 - $34.16/hr

Contributes to increased sales by proactively servicing customer and prospects' needs to maximize ... the fiber optic cable, enterprise connectivity, and applied interconnect systems through ...

MyEyeDr.

Eyewear Customer Service/Sales Advisor

Vienna, VA · On-site

$15.25 - $20.90/hr

No optical experience? No problem! You will be provided training and tools needed to learn about an ... Provide patients with exceptional customer service by understanding and advising the patient ...

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Optical Service Representative information

What is an optical service representative?

An Optical Service Representative is a professional who assists customers in selecting and purchasing eyewear, such as glasses and contact lenses, at optical retail stores or eye care clinics. They help customers choose frames and lenses that suit their needs, provide information about lens options and coatings, and ensure prescriptions are accurately filled. Additionally, Optical Service Representatives handle customer service, manage orders, and may assist with minor adjustments or repairs to eyewear. Their role is essential in helping clients achieve optimal vision and a positive experience during their visit.

How does an optical service representative collaborate with optometrists and customers during the eyewear selection process?

Optical Service Representatives play a crucial role as a bridge between optometrists and customers. They often assist customers with frame and lens selection after their eye exams, ensuring that the chosen eyewear meets both the prescription requirements and the customer's preferences. Collaboration involves consulting with optometrists on complex prescriptions, explaining lens options and features to customers, and making sure orders are accurate and completed on time. This teamwork helps deliver a seamless and personalized experience for each customer.

What are the key skills and qualifications needed to thrive as an optical service representative?

To thrive as an Optical Service Representative, you typically need a solid understanding of optical products, customer service experience, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, optical ordering software, and insurance billing platforms is often required. Strong interpersonal communication, attention to detail, and problem-solving abilities help you excel in assisting customers with eyewear selection and resolving concerns. These skills are vital for ensuring customer satisfaction, accurate order processing, and efficient daily operations in a retail optical environment.

What is the difference between Optical Service Representative vs Optical Technician?

AspectOptical Service RepresentativeOptical Technician
CredentialsCustomer service skills, high school diploma or equivalentTechnical training, certification or associate degree often preferred
Work EnvironmentOptical retail stores, eyewear clinics, customer-facing rolesLaboratories, optical shops, manufacturing settings
Employer & Industry UsageOptical retailers, eye care clinics, eyewear brandsOptical labs, manufacturing companies, eye care facilities

Optical Service Representatives primarily focus on customer service, assisting clients with eyewear selection, and managing appointments. In contrast, Optical Technicians handle the technical aspects of lens fitting, frame adjustments, and optical equipment. Both roles are essential in the optical industry but differ in their responsibilities and required skills.

How to become an optical service representative?

To become an optical service representative, candidates typically need a high school diploma or equivalent and may benefit from training in optical or healthcare settings. Customer service skills, knowledge of optical products, and familiarity with optical equipment are important, and some employers offer on-the-job training or certification programs.

What cities in Virginia are hiring for Optical Service Representative jobs?

Cities in Virginia with the most Optical Service Representative job openings:

Optical Service Representative jobs near you

Retail Sales & Customer Solutions Representative with Shentel

Radford, VA • On-site

Shentel
Telecommunications • 1 - 5K employees
Learn more about Shentelexternal

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Shentel rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.
Build a Career Where Your Effort Pays Off - $45K-$60K+ Earning Potential
  • $45,000-$60,000+ target earning potential through base pay, uncapped commission, and performance-based earnings
  • Paid training, coaching, and ongoing support to help you succeed
  • Opportunity to represent a well-known internet brand in your local community

Are you energized by connecting with people, solving problems, and seeing your hard work reflected in your paycheck? As a Shentel Retail Sales & Customer Solutions Representative, you'll help customers choose reliable, internet solutions while building a rewarding sales career with a team that invests in your success.
High performers in this role have the opportunity to earn $60,000+ annually through base salary, uncapped commission, and performance-based earnings.
What You'll Gain
  • Base salary + uncapped commission
  • Paid training with ongoing coaching and team support
  • Medical, dental, vision, and life insurance
  • 401(k) with company contribution
  • Paid time off, holidays, and more

There is no cap on earnings - motivated team members have the opportunity to grow their income as they grow their customer base
About the Opportunity
In this customer-facing role, you'll engage with customers in the Shentel store and by phone, helping them understand their options and choose services that fit their needs. You'll serve as a trusted guide, a problem solver, and a brand ambassador for Shentel in the community.
What You'll Do
  • Welcome and assist customers through face-to-face interactions in the Shentel store
  • Provide sales and service support through our inbound customer call queue and make outbound warm calls to potential customers
  • Ask thoughtful questions, identify customer needs, and recommend Shentel solutions
  • Build relationships, follow up with customers, and grow your customer base
  • Use the sales techniques learned through paid training to meet and exceed goals
  • Process customer payments by credit card and cash

Training & Support from Day One
  • Paid onboarding and product training
  • Sales coaching, shadowing, and ongoing support
  • A collaborative team environment where you can learn, grow, and win together

You won't be expected to figure it out on your own - we'll help you build the knowledge, confidence, and sales skills to succeed
You'll Thrive Here If You Are
  • Goal-driven and motivated by performance-based earnings
  • A strong communicator who builds rapport easily
  • Resilient, self-motivated, and comfortable working independently
  • Customer-focused, professional, and excited to represent Shentel in the community

What Success Looks Like
  • Consistently meeting and exceeding sales targets
  • Building strong customer relationships through follow-up and service
  • Working a Monday - Friday, 8:00 a.m.- 5:00 p.m. schedule
  • Representing Shentel as a trusted brand ambassador in the store and community

Why Shentel
At Shentel, you'll be part of a well-known brand that helps connect communities with reliable internet. Our service speaks for itself, and our team culture is built around support, accountability, and winning together. Backed by Shentel's 100+ year history of service and growth, Shentel offers a strong foundation, competitive benefits, and the opportunity to build a meaningful sales career. If you're ready to grow your income, strengthen your skills, and make an impact in your community, we'd like to meet you.
Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
For technical issues with the website, please contact employment@emp.shentel.com.
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