Optical Service Representative Jobs in Virginia (NOW HIRING)

Description

Who We Are

At AVPSEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

Our Mission

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Why Join Us?

Paid Training & Career Development

Growth & Advancement Opportunities

Supportive Team Environment

Competitive Benefits Package

Tuition Reimbursement Opportunities

Employee Eyewear Discounts

Referral Bonus Program

Make a Meaningful Difference Every Day

About the Role

As an Optician you will Design, measure, fit, and adapt lenses and frames for clients according to written optical prescriptions or specifications. Assist clients with selecting frames. Measure customers for the size of eyeglasses and coordinate frames with facial and eye measurements and optical prescriptions. Prepare a work order for the optical laboratory containing instructions for grinding and mounting lenses in frames. Verify the exactness of finished lens spectacles. Adjust the frame and lens position to fit the client. May shape or reshape frames.

What You'll Do

• Work directly with customers to help meet all their eyewear needs
• Help customers choose the best frames and lenses based on their prescription needs, face fit, personal style, and lifestyle
• Expertly explain prescription terminology and product offerings to customers in terms
• Verify insurance eligibility and maximize savings for the customer
• Take and record measurements using proper measuring devices, adjust and fit eyewear, and execute these details with flawless accuracy
• Create work orders, documentation, grinding instructions for lenses for lab technicians to ensure delivery of the proper lens
• Check that the finished eyewear meets AVP's optical standards, as well as customer requirements and requests
• Maintain records of customer prescriptions, work orders, and payments
• Perform adjustments and minor eyeglass repair
• Work with the practice team to make sure all customers receive exceptional service
• Work with sales representatives on maintaining suitable inventory to meet customer needs
• Arrange and maintain display of optical merchandise
• Keep current with trends, brands, eyewear, and lens technology
• Collaborate with the practice team to form best practices for sales and customer service that can be implemented throughout the organization

Requirements

What You Bring

• Dependable transportation required to travel to other offices as required
• Must be flexible with traveling to various locations
• Ability to pay attention to detail
• Ability to maintain confidentiality
• The ability to seek instruction in areas where he/she is not knowledgeable
• The ability to recognize inconsistencies
• High School diploma or GED, associate degree preferred
• Prefer completion of optician apprenticeship and certification through the American Board of Opticianry.
• Ability to perform essential functions of the position with or without accommodation, including the ability to use power hand tools and lift a minimum of 70 lbs.
• Excellent verbal communication skills
• Willingness to submit to a background check (drug screen for Ambulatory Surgery Centers only)

Benefits & Perks

We've got you covered in more ways than one! As a full-time employee, you receive medical, dental, vision, a 401k plan, long-term disability, and life insurance. Pay is determined based on qualifications and experience. You will also get:

• No nights or weekends = work/life balance
• Paid uniforms
• Paid vacation and holidays (+ two floating holidays)
• Tuition reimbursement opportunities
• Referral bonus opportunities
• Discount on designer eyewear
• Paid certified accreditation program

Compensation

Pay Range: Non-licensed $16-$22hr; Licensed $23-$29

Actual compensation is determined based on qualifications, experience, certifications, internal equity, and business needs.

Ready to Join Our Team?

If you're passionate about patient care, professional growth, and making a lasting impact, we'd love to hear from you. Apply today and help us build the future of eye care.

Additional Information:

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Ability to remain stationary for extended periods
• Frequent use of hands, fingers, and computer equipment
• Ability to communicate effectively with patients and team members
• Ability to occasionally lift, carry, push, or pull up to 25 pounds

Compliance Requirements

• Annual compliance training is required.
• Compliance with HIPAA, OSHA, and company policies is required.
• Background screening may be required based on position.
• Drug screening may be required based on position and location.

Equal Employment Opportunity

AVPSEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.