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Optical Sales Assistant information

What are the key skills and qualifications needed to thrive as an Optical Sales Assistant, and why are they important?

To thrive as an Optical Sales Assistant, you need strong customer service skills, basic optical knowledge, and preferably experience in retail or sales. Familiarity with point-of-sale (POS) systems, appointment scheduling software, and lens fitting tools is typically required. Excellent communication, attention to detail, and a friendly demeanor help build trust with customers and support teamwork. These skills are essential for delivering personalized service, ensuring accurate orders, and achieving sales goals in a competitive optical environment.

What are some common challenges Optical Sales Assistants face when helping customers choose eyewear?

Optical Sales Assistants often encounter the challenge of balancing style preferences with prescription requirements and budget constraints. Customers may be uncertain about frame options, lens types, or insurance coverage, requiring clear communication and patience to guide them through choices. Building trust through product knowledge and attentiveness is key, as is collaborating with optometrists and lab technicians to ensure customer satisfaction. Overcoming these challenges helps develop strong customer service and sales skills in a dynamic retail environment.

What is the difference between Optical Sales Assistant vs Optical Technician?

AspectOptical Sales AssistantOptical Technician
CredentialsCustomer service skills, sales experienceOptical dispensing certification, technical training
Work EnvironmentRetail optical stores, eyewear outletsLaboratories, optical clinics, retail stores
Employer & IndustryOptical retail chains, independent eyewear shopsOptical labs, healthcare providers, retail optical
Common Search & ComparisonCustomer service, sales support, eyewear salesLens fitting, optical device adjustments, technical repairs

While Optical Sales Assistants focus on customer service and eyewear sales, Optical Technicians handle lens fitting, repairs, and technical optical work. Both roles are essential in the optical industry but differ in skills, responsibilities, and certifications.

How to become an optical sales rep?

To become an optical sales representative, candidates typically need a high school diploma or equivalent, strong customer service skills, and knowledge of optical products. Gaining experience in retail or healthcare sales and understanding optical terminology can improve job prospects; some employers may prefer candidates with a background in optometry or related fields.

How do I become an optical assistant?

To become an optical assistant, you typically need a high school diploma or equivalent and good customer service skills. Some employers may prefer candidates with knowledge of optical products or previous retail experience, and on-the-job training is common. Certification is not usually required but can enhance job prospects.

What does an optical sales assistant do?

An optical sales assistant helps customers select and purchase eyewear, such as glasses and contact lenses, by providing product information and fitting assistance. They often operate in optical retail stores, handle transactions, and may assist with lens measurements and basic eye care inquiries. Good communication skills and knowledge of optical products are important for this role.

What does an optical assistant do?

An optical assistant helps customers select and fit eyeglasses and contact lenses, assists with frame adjustments, and provides information about lens options. They often operate optical equipment, maintain the store, and may support optometrists or ophthalmologists in patient care. Good customer service skills and knowledge of eyewear products are essential for this role.
What are popular job titles related to Optical Sales Assistant jobs in Indiana? For Optical Sales Assistant jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Optical Sales Assistant jobs in Indiana look for? The top searched job categories for Optical Sales Assistant jobs in Indiana are:
What cities in Indiana are hiring for Optical Sales Assistant jobs? Cities in Indiana with the most Optical Sales Assistant job openings:
Optical Sales Assistant jobs near you
Infographic showing various Optical Sales Assistant job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution.
Optical Sales Associate - Fishers, IN

Optical Sales Associate - Fishers, IN

Shopko Optical

Fishers, IN • On-site

$14.50 - $17.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Shopko Optical rating

6.2

Company rating: 6.2 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

17th of 39 rated optical retailers

Job description


Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Fishers, IN.

On the job training provided, no experience necessary.

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Taking Care of our teams who take Care of our Patients

  • Competitive Wages & Incentives
  • 401K with Match
  • Vacation Pay/Personal Day
  • Volunteer Time Off
  • Sick Pay
  • Health & Wellbeing Benefits
  • Voluntary/Cafeteria Offerings
  • Employee Assistance Program
  • On the Job Training & Certification
  • Teammate Recognition Program

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

· Provide excellent customer and patient service according to company and Optical Center standards

· Analyze patient eyewear needs

· Recommend specific lenses, lens coatings and frames to satisfy patient needs

· Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions

· Order and dispense eyewear accurately and professionally

· Assist patients with proper frame repairs and adjustments

· Show patients how to insert, remove and care for their contact lenses

· Assist Optometrist with case histories and screenings

BUSINESS AND OPERATIONAL STANDARDS

· Maintain a complete knowledge of third-party plans and claims

· Explain promotions and special lens offerings to patients and customers

· Balance accounts

· Prepare work orders containing specific instructions for Optical Lab

· Process medical billing information

· Ensure proper merchandising of frame inventory

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

· High School Graduate or equivalent

· Maintain license as required by state

· To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules

· Previous experience in an office and/or optical dispensing is preferred

· Able to handle multiple customer interactions/phone calls at a time

· Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

· Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

· Able to read and write at a high school graduate level

· Able to sit or stand for extended periods of time

· Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

· Ability to lift 10 to 20 pounds

· Ability to see (Near, Distance, Color, and Depth Perception)

· Manual and finger dexterity, as well as hand/arm steadiness

· Ability to grip and hold items

· Good eye and hand coordination

· Able to operate a cash register, various optical equipment and tools

· Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

· Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.


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