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Optical Rep Jobs in Alberta (NOW HIRING)

ThirdChannel

Premium Eyewear Assessment Rep

Camrose, AB · On-site

$24/hr

Brand Representative Premium Optical Independent Contractor | Flexible Hours | Competitive Pay + Travel Incentives About Prada & Luxottica Prada and Luxottica are two of the most recognized names in ...

ThirdChannel

Premium Eyewear Assessment Rep

Gibbons, AB · On-site

$24/hr

Brand Representative Premium Optical Independent Contractor | Flexible Hours | Competitive Pay + Travel Incentives About Prada & Luxottica Prada and Luxottica are two of the most recognized names in ...

Ecolab

Inside Sales Representative

Calgary, AB · On-site

The Inside Sales Representative plays a critical front-line role in the Business Development team ... Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These ...

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Optical Rep information

What is an optical rep?

Optical Reps, short for Optical Representatives, are professionals who act as sales representatives for eyewear brands, optical equipment, or lens manufacturers. They typically visit optometrists, ophthalmologists, and optical retailers to present new products, provide product training, and help clients choose the best eyewear or optical solutions for their business. Their role often involves maintaining relationships with clients, understanding market trends, and achieving sales targets. Optical Reps need strong communication, sales skills, and a good knowledge of optical products and the eye care industry.

What are the key skills and qualifications needed to thrive as an optical rep?

To thrive as an Optical Rep, you need a solid understanding of optical products, sales techniques, and customer service, often supported by experience in retail or healthcare environments. Familiarity with point-of-sale systems, optical dispensing software, and basic lens fitting tools is typically required. Strong interpersonal skills, attention to detail, and the ability to educate customers effectively set top performers apart in this role. These skills are crucial for building customer trust, ensuring accurate product recommendations, and achieving sales targets in a competitive market.

What are the most common challenges optical reps face when balancing sales targets with providing quality patient care?

Optical Reps often navigate the challenge of achieving sales goals while ensuring patients receive the best eyewear solutions for their needs. This means staying knowledgeable about the latest products, listening carefully to customer preferences, and providing personalized recommendations without being overly pushy. Success in the role requires strong product knowledge, empathetic communication, and the ability to build trust with both patients and team members. Balancing these priorities is key to building long-term customer relationships and meeting business objectives.

What is the difference between Optical Rep vs Optical Technician?

AspectOptical RepOptical Technician
CredentialsSales certifications, optical industry knowledgeTechnical certifications, optical dispensing licenses
Work EnvironmentField sales, client meetings, showroom visitsLaboratory, optical store, manufacturing setting
Employer & Industry UsageOptical equipment manufacturers, distributorsOptical retail stores, labs, clinics
Search & Comparison IntentSales roles, product knowledge, industry repsTechnical skills, optical fitting, lens fabrication

While both roles are involved in the optical industry, an Optical Rep primarily focuses on sales, client relationships, and promoting optical products. An Optical Technician, on the other hand, handles the technical aspects of lens fitting, fabrication, and optical device assembly. Understanding these differences helps job seekers identify the right career path or job opportunity based on their skills and interests.

Optical Rep jobs near you
Infographic showing various Optical Rep job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Customer Service Representative

Grande Prairie, AB • On-site

Canadian Fiber Optics
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Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are builton a foundation ofCourage,Curiosity,CompassionandHumility. And the truth is... we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking a reliable, and customer-focused Customer Service Representative to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer expectations. The ideal candidate will bring a strong background in customer service, preferably with call center experience and a passion for creating positive customer experience.

What you will be doing:

  • Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
  • Troubleshoot at a tier 1 level and resolve technical issues, including Wi-Fi connectivity and service interruptions.
  • Guide customers through service upgrades and activate new features as needed.
  • Retain customers by offering solutions and alternatives during cancellation inquiries.
  • Handle account setup, deactivation, billing inquiries, and payment processing.
  • Document customer interactions and updates accurately in the CRM system.
  • Follow up with customers to ensure satisfaction and build long-term relationships.
  • Participate actively in ongoing training and skill development sessions.
  • Stay informed about product updates, promotions, and new services.
  • Consistently meet or exceed key performance metrics for customer satisfaction and service quality.
  • Handle inbound sales calls and close service agreements when appropriate.

What we are looking for:

  • A minimum of 2 years experience in a similar role.
  • Experience in customer service
  • Knowledge of technical support is an asset but not required
  • Excellent communication skills, both verbal and written.
  • Strong organizational and time management abilities.
  • Confident problem-solver with strong attention to detail.
  • Comfortable managing multiple tasks in a fast-paced environment.
  • Team player with the ability to work independently.
  • Adaptable and responsive to changing business needs.
  • Knowledge of construction or fiber optic technology is an asset.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The "work-hard-play-hard" isn't just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages - including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

  • Must be available to work evenings and weekends based on customer and business needs.

Apply