Optical Practice Manager Jobs in Ada, MI (NOW HIRING)

Village Family Eyecare is looking for an outgoing, friendly, and patient-focused Optician / Eyewear Specialist to join our team!

We are a growing, independent optometry practice that is committed to providing an exceptional experience for every patient who walks through our door. We’re looking for someone who enjoys working with people, takes pride in their work, and can confidently help guide patients through their eyewear options in a supportive and educational way.

This position is a blend of optical care, patient interaction, and front office support. Because we are a small, close-knit team, you’ll have the opportunity to help in many areas of the practice—no two days are exactly the same.

What You'll Do

Optical & Patient Care

• Build genuine relationships with patients and help them feel comfortable and confident in their eyewear choices.
• Assist patients in selecting frames and lenses based on their prescription, lifestyle, visual needs, and preferences.
• Educate patients on lens options, materials, and coatings in a clear and easy-to-understand way.
• Take accurate measurements, dispense and adjust eyewear, and help resolve fit or vision concerns.
• Help patients understand their vision benefits and out-of-pocket costs in a transparent and helpful manner.
• Follow up on optical orders and ensure a smooth experience from order to pickup.
• Maintain an organized, clean, and visually appealing optical area.
• Assist with frame organization, inventory, and working with frame representatives as needed.

Front Desk & Office Support

• Greet patients warmly and provide a welcoming first impression.
• Answer phones, schedule appointments, and assist with patient questions.
• Verify insurance and vision benefits and assist with billing and claims when needed.
• Check patients in and out and process payments.
• Update patient records, scan documents, and send electronic communications.
• Assist the doctor and team with daily office flow and support tasks.
• Perform pre-testing and diagnostic testing when needed, including visual fields, OCT, retinal photography, tonometry, and auto-refraction.
• Assist with contact lens insertion and removal training when needed.

Bonus Skills

• If you enjoy social media, photography, Canva, or creative content, we’d love to hear about it. There may be opportunities to assist with marketing and social media.
• We welcome team members who bring ideas and enjoy helping a small business grow.

Who We're Looking For

The right person for this position is:

• Friendly, outgoing, and genuinely enjoys working with people
• Patient-focused and committed to providing a great experience
• Comfortable discussing eyewear options and making recommendations
• A strong communicator who can explain information clearly and simply
• Organized, dependable, and able to manage multiple responsibilities
• Detail-oriented and accurate in their work
• Comfortable learning insurance benefits and office systems
• A team player who is willing to help wherever needed
• Positive, professional, and adaptable in a small-office environment

We are especially interested in someone who enjoys working with people and takes pride in helping patients feel confident in their eyewear choices.

Qualifications

Required:

• High school diploma or equivalent
• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Willingness to learn insurance benefits and practice management software

Preferred:

• 2+ years of optical, optometry, retail, or customer-facing experience
• ABO certification
• Experience with vision or medical insurance
• Experience in optical dispensing or patient care
• Social media, Canva, photography, or marketing experience

We are happy to train the right person. A great attitude, strong work ethic, and willingness to learn are just as important as experience.

Why You'll Love Working Here

At Village Family Eyecare, we are not a large corporate optical—we are a small, independent practice where every team member truly matters.

You’ll work closely with the doctor and a supportive team in a friendly environment where we value both our patients and each other. We provide training, encouragement, and opportunities to grow within the practice.

Schedule:

• Monday–Friday
• No late nights
• No weekends

If you enjoy working with people, have an interest in eyewear, and want to be part of a supportive, patient-focused team, we’d love to meet you!