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Optical Frame Representative Jobs in Ohio (NOW HIRING)

EssilorLuxottica

Customer Service Representative

Mansfield, OH · On-site

$15.25 - $20.75/hr

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames ... Experience in optics: an asset * Fluent English This posting is for an existing vacancy within our ...

Essilor

Customer Service Representative

Mansfield, OH

$15.25 - $20.75/hr

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames ... Experience in optics: an asset * Fluent English This posting is for an existing vacancy within our ...

Essilor

Customer Service Representative

Mansfield, OH

$15.25 - $20.75/hr

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames ... Experience in optics: an asset * Fluent English This posting is for an existing vacancy within our ...

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Optical Frame Representative information

What is an Optical Frame Representative?

An Optical Frame Representative is a sales professional who works for eyewear manufacturers or distributors, promoting and selling optical frames to optometrists, optical shops, and retail stores. They are responsible for showcasing the latest frame collections, educating clients about product features, negotiating sales terms, and maintaining client relationships. Optical Frame Representatives often travel within assigned territories to meet with clients, attend industry events, and stay updated on eyewear trends. Their role is crucial in connecting eyewear brands with retailers and ensuring customers have access to a variety of stylish and functional frame options.

What is the difference between Optical Frame Representative vs Optical Sales Associate?

AspectOptical Frame RepresentativeOptical Sales Associate
CredentialsTypically requires optical or sales certificationsUsually no formal certifications required
Work EnvironmentTraveling to eye care providers and optical storesRetail optical stores or eyewear departments
Employer & IndustryOptical manufacturers, distributors, or wholesale companiesOptical retail stores or chains
Search & Comparison IntentLooking for sales roles representing optical brandsSeeking retail optical sales positions

Optical Frame Representatives focus on promoting and selling eyewear to eye care professionals and optical stores, often traveling and requiring specific optical sales certifications. In contrast, Optical Sales Associates work directly in retail stores, assisting customers with eyewear selection. Both roles are essential in the optical industry but differ mainly in their work environment and responsibilities.

What are the key skills and qualifications needed to thrive as an Optical Frame Representative, and why are they important?

To thrive as an Optical Frame Representative, you need strong sales skills, in-depth product knowledge of eyewear, and typically a background in optical retail or related experience. Familiarity with inventory management systems, CRM software, and point-of-sale technology is important. Excellent interpersonal communication, active listening, and relationship-building skills help you connect with clients and drive sales. These abilities are crucial for effectively presenting products, managing client accounts, and achieving sales targets in a competitive market.

What are the main responsibilities of an Optical Frame Representative during a typical week?

An Optical Frame Representative typically spends their week visiting optical retailers and eye care professionals to showcase new frame collections, provide product training, and manage orders. The role involves maintaining strong client relationships, addressing customer inquiries, and ensuring displays are up-to-date with the latest styles. Representatives also gather feedback from clients, collaborate with internal sales and marketing teams, and monitor market trends to identify new business opportunities. This mix of independent fieldwork and teamwork makes the position dynamic and client-focused.
What are popular job titles related to Optical Frame Representative jobs in Ohio? For Optical Frame Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Optical Frame Representative jobs in Ohio look for? The top searched job categories for Optical Frame Representative jobs in Ohio are:
What cities in Ohio are hiring for Optical Frame Representative jobs? Cities in Ohio with the most Optical Frame Representative job openings:
Optical Frame Representative jobs near you

Representative - Customer Service (Order Clerk)

EssilorLuxottica

Toledo, OH • On-site

$15.75 - $21.50/hr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

EssilorLuxottica rating

7.1

Company rating: 7.1 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

7th of 39 rated optical retailers

Job description

Requisition ID: 929848 Store #: WM0086 Optical Order Entry TLEDO
Position: Full-Time
Total Rewards: Benefits/Incentive Information
Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you'll bring our most advanced technology and innovative products to our partners.
As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision.
Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Customer Service Representative (Order Clerk) is responsible for building and maintaining customer and vendor relationships and to manage request for quotations, stock orders, returns and purchase orders, and coordinating with other departments to provide the best possible service to the customer.
MAJOR DUTIES AND RESPONSIBILITIES
  • Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
  • Achieve and maintain a rapport with customers and work to give them the best possible service.
  • Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors. This includes using lens cleaner and Goo Gone to ensure product meets the conditions of manufacturer's return policy. Generate proper documentation for product return.
  • Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions. Maintain the customer lists of those accounts participating in these auto-ship mailings.
  • Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders. Ensure that the correct codes are used for retrieving and inputting information and that the new and current product information is organized and filed correctly
  • Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information
  • Ability to troubleshoot when confronted with problems or questions from co-workers and/or customers.
  • Understand and communicate company policies, procedures, promotions, and negotiate in a diplomatic and cordial manner.
  • Sort and deliver mail to inter-department personnel on a rotating basis. Also, responsible for mid-day dept. computer back-up on assigned week and performs end-of-day close-out daily.
  • Must be self-motivated to cross-train and learn other duties and responsibilities of the department.
  • Maintain work area in a neat, clean, and organized condition.
  • Understand and follow all company and manufacturer's policies and procedures and ensure compliance with all attendance & safety rules and regulations. Maintain confidentiality of all proprietary and HIPAA protected information.
  • Willingly assist others as necessary to keep work current, meet deadlines or maintain an even workload. Cooperate with other coworkers and demonstrate a good attitude. Perform an acceptable quantity and quality of work on time as required.
  • Provide proper training, work direction, and technical guidance for less experienced coworkers. Attend in-house or sponsored training meetings when necessary.
  • Perform other duties as assigned.

BASIC QUALIFICATIONS
  • High school diploma, GED or equivalent experience
  • 1+ year(s) of experience working in customer service, hospitality or call center environment
  • Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations
  • Strong verbal and written communication skills
  • Good organizational skills, orientation to detail and numerical accuracy
  • Basic PC skills including MS Office; Word and Excel
  • Ability to lift/move up to 40 pounds

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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