Ops Assistant Jobs in Baton Rouge, LA (NOW HIRING)

Reporting to the Assistant Director for Facilities Operations. The Manager for Security Access and Facility Operations will serve as the primary point of contact for all Residential Life physical security programs throughout all 3.2 million square feet of housing as well as the physical installation and management of electronic access and supports. The operational effectiveness of Housing Facilities through coordination of customer service responses, management of safety and security access processes, student maintenance requests, and oversight of purchasing and administrative functions. As the primary leader in security, the Manager will work closely with the in-house Locksmiths and IT team to manage the workload, prioritize requests, audit, and preventative maintenance using multiple programs to manage the confidential information pertaining to student data and physical security. In addition, this position will be over the student support help that will lead documenting physical hardware, key audits, physical handling/distribution, as well as customer service support in the CMMS programs working collaboratively with facilities staff, campus partners, and external vendors to ensure efficient operational support, compliance with university procurement procedures, and the effective implementation of security and access control measures across the residential housing portfolio.

General Responsibilities for this Position Include:

• Security access control and key management for residential facilities
• Procurement and inventory management for supplies and equipment exceeding $1 million annually
• Administer work orders and coordinate responses to service requests
• Coordinate vendors and monitor contracts
• Business operations supported by a large student workforce

Opportunities for Leadership:

• Lead Security Systems and Access Control Innovation By spearheading the advancement of security access systems and electronic hardware across 3.2 million square feet of residential facilities, the Manager will build strong cross-functional relationships with Locksmiths, IT, campus partners, and external vendors in order to ensure the highest standards of safety, compliance, and operational efficiency.
• Build a Responsive Operations and Customer Service Model The Manager has the opportunity to transform the residential student experience by developing a comprehensive, facilities-focused customer service model for Housing. In order to achieve this, the Manager will determine the best ways to build systems to manage work orders, track and respond to maintenance requests, coordinate student staff after-hours, and proactively follow up on student and parent concerns within residence halls.

Attributes of the Successful Candidate:

• Collegial team-player who actively build authentic and mutually-beneficial relationships, who is able to influence others without positional authority, and who is unconcerned with where credit for accomplishing institutional objectives is assigned.
• A leader who has a sincere positive regard for all people including co-workers, faculty, staff, and students. A team lead that is capable of fostering harmonious working relationships.
• Effective communicator who clearly conveys complex security and operational information to stakeholders, students, parents, and departments. A diplomatic communicator who values accountability with kindness and builds trust through transparent, timely follow-through.
• Maintains trust, transparency, and compliance when managing sensitive financial and operational matters.
• Manages many concurrent deadlines, processes, and reporting cycles while keeping workstreams on track and with high attention to detail
• A proactive problem-solver who views constraints as opportunities for innovation.

About the Division of Student Affairs Priorities:

Three priorities guide our work in the Division of Student Affairs. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind.

Responsibilities:

50% – Security Management: Manage various forms of security hardware, including key and card entry locks protecting facilities, property, supplies; assists in maintaining a 250+-IP base camera security system located throughout departmental facilities documenting and helping manage the budget for all necessary supplies and purchases. The position is the primary position in maintaining the proprietary keying system as well as assisting in the electronic hardware and access control. Daily is responsible for processing over average 20 lock changes daily in accordance with key control procedures and lock change requests. Manager of the department's electronic key boxes and inventory system as the point of contact of permissions for individuals based on security clearance. Will maintain official data and reports to keep management and partners aware of issues and safety concerns.

35% – Operations Management: Supports dispatch with calls for maintenance requests, answering incoming emergency & customer concerns/ requests, and the assignment of work orders. Makes decisions and gives instructions to custodial staff, maintenance staff, or off-campus vendors concerning maintenance issues/problems and is required to follow-up to ensure completion. Help maintain requests and database for the Computer Maintenance Management System. Assists in the management of student staff. Works to establish a strong after-hours customer service program using student staff. This position will act as support staff on the front line of responding to students, parents, vendors, and university staff for maintenance concerns and management. Participates in training of staff throughout the department in security matters for Housing.

10% – Procurement: Main contact for the procurement of supplies, services & equipment through university purchasing systems and State procedures. Backup for Custodial supply purchases and receivables. Assist in managing university contracts for these items, services and equipment for security systems in place. Maintain records for all transactions through the departmental CMMS and university database. Assist in the management of all fleet and GPS equipment. Works closely with accounting and staff to maintain procured items. Will maintain any departmental contracts as it relates to security, tracking contract documents, costs, and recording data to track work.

5% – Other Duties as Assigned: Other duties as assigned by the Director of Housing- Facilities. This includes but is not limited to efforts that support broad division and / or institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Weekend, Career Expo, Disability Services finals Testing, other special projects, etc.

Minimum Qualifications:

Bachelor's Degree

3 years experience

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Preferred Qualifications:

Master's Degree

5 years experience - Facilities Maintenance, or related field

Additional Requirements/Expectations:

Emergency Essential Personnel - This position may be required to report to campus in times of emergency and/or closure per PS-18.

Applications:

Applications will be accepted online on the LSU Careers website. The search committee will begin reviewing applications immediately and continue to accept applications and nominations until the position is filled. However, in order to assure the fullest consideration, candidates are encouraged to have complete applications submitted by July 30, 2026. Requested application materials include a letter of interest; curriculum vitae or resume; and the names, telephone numbers, and e-mail addresses of at least three professional references. Salary range is $68,000 – $81,600, commensurate with qualifications. An offer of employment is contingent on a satisfactory pre-employment background check.