As part of the TELUS Health family, the Payvider & Frontline Care Operations team is transforming how healthcare support is delivered across Canada by connecting patients, clinics, pharmacists, and ...
As part of the TELUS Health family, the Payvider & Frontline Care Operations team is transforming how healthcare support is delivered across Canada by connecting patients, clinics, pharmacists, and ...
As a Specialist, Operations, Tax Operations, you will play an integral part in assisting with clients' year-end tax reporting requirements for Canadian tax authorities (CRA/RQ). This role specializes ...
New
As a Specialist, Operations, Tax Operations, you will play an integral part in assisting with clients' year-end tax reporting requirements for Canadian tax authorities (CRA/RQ). This role specializes ...
New
Operations Controller (Internal/Operations Audit)
CA$125K - CA$145K/yr
They are looking for an Operations Controller (Internal/Operations Audit) to join their team! Why Work Here * Strong level of independence and autonomy with a flexible work schedule * Competitive ...
Operations Controller (Internal/Operations Audit)
CA$125K - CA$145K/yr
They are looking for an Operations Controller (Internal/Operations Audit) to join their team! Why Work Here * Strong level of independence and autonomy with a flexible work schedule * Competitive ...
Operations Manager
Toronto, ON · Hybrid
CA$80K - CA$95K/yr
As Operations Manager, you will lead the day to day operational and administrative activities of the business, overseeing workflows, trading support, compliance administration, and continuous ...
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Operations Manager
Toronto, ON · Hybrid
CA$80K - CA$95K/yr
As Operations Manager, you will lead the day to day operational and administrative activities of the business, overseeing workflows, trading support, compliance administration, and continuous ...
Operations Assistant
Concord, ON · On-site
$30/hr
Help Keep Our Operations Running Smoothly. At Marketing Impact, great operations don't happen by chance-they happen because of strong organization, communication, and teamwork. We're looking for an ...
Operations Assistant
Concord, ON · On-site
$30/hr
Help Keep Our Operations Running Smoothly. At Marketing Impact, great operations don't happen by chance-they happen because of strong organization, communication, and teamwork. We're looking for an ...
Reporting to the Operations Manager, the Operations Supervisoris an experienced, sitebased building operator responsible for providing operational and technical support across the Commerce Court ...
Reporting to the Operations Manager, the Operations Supervisoris an experienced, sitebased building operator responsible for providing operational and technical support across the Commerce Court ...
Operations Manager
CA$120K/yr
Operations Manager - Canada (English/French) - Mississauga Summary The Operations Manager plans, coordinates, organizes, and oversees production & warehousing activities across a multi-site Canadian ...
Operations Manager
CA$120K/yr
Operations Manager - Canada (English/French) - Mississauga Summary The Operations Manager plans, coordinates, organizes, and oversees production & warehousing activities across a multi-site Canadian ...
Operations Assistant
Concord, ON · On-site
At Marketing Impact, great operations don't happen by chancethey happen because of strong organization, communication, and teamwork. We're looking for an organized, proactive Operations Assistant to ...
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Operations Assistant
Concord, ON · On-site
At Marketing Impact, great operations don't happen by chancethey happen because of strong organization, communication, and teamwork. We're looking for an organized, proactive Operations Assistant to ...
The Operations Manager maintains overall accountability for terminal operations while providing direction and support to a workforce that includes labourers, operators, Lead Hands, and a Foreman. Key ...
The Operations Manager maintains overall accountability for terminal operations while providing direction and support to a workforce that includes labourers, operators, Lead Hands, and a Foreman. Key ...
Operations Manager
Toronto, ON · On-site
This is a senior operational leadership role for a technically strong professional who thrives in a complex, high-profile environment and is committed to operational excellence, sustainability, and ...
Operations Manager
Toronto, ON · On-site
This is a senior operational leadership role for a technically strong professional who thrives in a complex, high-profile environment and is committed to operational excellence, sustainability, and ...
Operations Administrator
Maple, ON · On-site
The Operations Administrator is responsible for providing administrative support to both the Operations and Project Management teams, ensuring the efficient coordination of projects, compliance ...
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Operations Administrator
Maple, ON · On-site
The Operations Administrator is responsible for providing administrative support to both the Operations and Project Management teams, ensuring the efficient coordination of projects, compliance ...
Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ...
Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ...
Operations Supervisor
Toronto, ON · On-site
CA$86K - CA$106K/yr
In this role, you will be the senior operational member of the Real Estate Management Team in the day-to-day operation of 161 Bay - TD Place , reporting to the General Manager. You will be a key ...
Operations Supervisor
Toronto, ON · On-site
CA$86K - CA$106K/yr
In this role, you will be the senior operational member of the Real Estate Management Team in the day-to-day operation of 161 Bay - TD Place , reporting to the General Manager. You will be a key ...
Operations Specialist
Mississauga, ON · On-site
General Summary The Operations Specialist, Technical Support , is responsible for supporting the day-to-day operational activities of the Technical Support team. This role oversees the management and ...
Operations Specialist
Mississauga, ON · On-site
General Summary The Operations Specialist, Technical Support , is responsible for supporting the day-to-day operational activities of the Technical Support team. This role oversees the management and ...
General Summary The Operations Specialist, Technical Support , is responsible for supporting the day-to-day operational activities of the Technical Support team. This role oversees the management and ...
General Summary The Operations Specialist, Technical Support , is responsible for supporting the day-to-day operational activities of the Technical Support team. This role oversees the management and ...
Operations Manager
CA$70K - CA$75K/yr
We are seeking an experienced Operations Manager to join our client's team at their facility in Brockville, ON. A minimum of 5 years of previous work experience in a similar Operations Management ...
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Operations Manager
CA$70K - CA$75K/yr
We are seeking an experienced Operations Manager to join our client's team at their facility in Brockville, ON. A minimum of 5 years of previous work experience in a similar Operations Management ...
Operations Supervisor
Concord, ON · On-site
CA$85K/yr
As an Operations Supervisor, you will play a critical leadership role within our Collections business unit, overseeing daily operations and ensuring the safe and efficient performance of our drivers.
Operations Supervisor
Concord, ON · On-site
CA$85K/yr
As an Operations Supervisor, you will play a critical leadership role within our Collections business unit, overseeing daily operations and ensuring the safe and efficient performance of our drivers.
Operations Manager
CA$130K - CA$175K/yr
The Opportunity We're looking for an Operations Manager to build the operating backbone that supports Cybrid as we scale. You'll own the processes that keep a fast-moving, cross-functional company ...
Operations Manager
CA$130K - CA$175K/yr
The Opportunity We're looking for an Operations Manager to build the operating backbone that supports Cybrid as we scale. You'll own the processes that keep a fast-moving, cross-functional company ...
Operations Manager
CA$52K/yr
About the Job The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and ...
Operations Manager
CA$52K/yr
About the Job The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and ...
Manager, Operations
Newmarket, ON · On-site
The Operations Manager at Upper Canada Mall will oversee on-going maintenance of the electrical and mechanical components as well as all physical aspects of the two retail facilities. The Operations ...
Manager, Operations
Newmarket, ON · On-site
The Operations Manager at Upper Canada Mall will oversee on-going maintenance of the electrical and mechanical components as well as all physical aspects of the two retail facilities. The Operations ...
Operations information
What is an example of an operations job?
An operations job involves managing daily business activities to ensure efficiency and effectiveness. Examples include operations managers, supply chain coordinators, and logistics specialists who oversee processes, optimize workflows, and use tools like ERP systems to support organizational goals.
What are the key skills and qualifications needed to thrive in Operations, and why are they important?
To thrive in Operations, you need strong analytical skills, process optimization abilities, and experience in supply chain or project management, often supported by a relevant degree. Familiarity with ERP systems, workflow management tools, and certifications like Six Sigma are commonly expected. Excellent problem-solving, leadership, and communication skills help drive efficiency and foster collaboration across teams. These competencies are vital for ensuring streamlined processes, minimizing costs, and achieving organizational objectives.
What are some common challenges faced by professionals in operations roles, and how can they be effectively managed?
Professionals in operations often face challenges such as coordinating across multiple departments, adapting to fast-changing priorities, and optimizing processes under tight deadlines. Effective management of these challenges typically involves strong communication skills, proactive problem-solving, and the ability to use data to inform decisions. Building strong relationships with team members and leveraging project management tools can also help operations professionals stay organized and ensure smooth workflow. Continuous learning and adaptability are essential to thrive in this dynamic environment.
What is the difference between Operations vs Customer Service Representative?
| Aspect | Operations | Customer Service Representative |
|---|---|---|
| Required credentials | Varies; often includes business or management certifications | High school diploma or equivalent; some roles may require customer service training |
| Work environment | Office settings, warehouses, or production facilities | Call centers, retail stores, or office environments |
| Employer and industry usage | Common across manufacturing, logistics, and corporate sectors | Common in retail, telecommunications, and service industries |
| Search and comparison intent | Focuses on managing processes, logistics, and overall business operations | Focuses on assisting customers, resolving issues, and providing support |
Operations roles involve managing business processes, logistics, and overall organizational efficiency, often requiring management certifications. Customer Service Representatives primarily handle customer interactions, support, and issue resolution. While both roles are essential in business operations, they differ in responsibilities, work environment, and skill requirements.
What Are Different Jobs in an Operations Department?
The operations department is tasked with increasing company efficiency and requires many different workers. Entry-level positions within the operations department include jobs such as clerical assistants or stores and inventory coordinators. With experience, you can take on additional responsibilities as an operations analyst. With additional training and advanced postsecondary education, such as a bachelor’s degree, you can apply to work as an operations manager. To become the director of operations, you may need a bachelor’s degree and significant work experience or an MBA.
What are 5 careers in operations?
Five common careers in operations include operations manager, supply chain analyst, logistics coordinator, production supervisor, and procurement specialist. These roles involve overseeing processes, managing resources, and ensuring efficiency within organizations, often requiring skills in project management and familiarity with tools like ERP systems.
What jobs pay 4000 a week without a degree?
Operations managers, sales directors, and certain skilled trades such as commercial pilots or specialized technicians can earn around $4,000 weekly without a degree, often through experience, certifications, or industry-specific skills. High-paying roles in logistics, construction, or sales may also reach this level with relevant expertise and performance.
What are 'Operations' jobs?
Operations jobs focus on managing and optimizing the day-to-day activities within a business to ensure efficiency and productivity. Professionals in operations oversee processes, resources, and workflows to help organizations run smoothly and achieve their goals. Their responsibilities can range from supply chain management and logistics to process improvement and team coordination. Operations roles are essential across many industries, including manufacturing, retail, healthcare, and technology. These positions require strong organizational, problem-solving, and communication skills.
What does a job in operations do?
A job in operations involves managing and coordinating daily business activities to ensure efficiency and productivity. Operations professionals oversee processes such as supply chain management, logistics, and resource allocation, often using tools like enterprise resource planning (ERP) systems. Strong organizational, problem-solving, and communication skills are essential in this role.
More about Operations jobs
What are the most commonly searched types of Operations jobs in Toronto, ON? The most popular types of Operations jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Operations jobs? Cities near Toronto, ON with the most Operations job openings:
TELUS rating
8.2
Based on 10 frontline employees who took The Breakroom Quiz
24th of 96 rated telecommunications companies
Job description
Description
Our team and what we'll accomplish together
We are THE Tech Company to Watch in the healthcare industry.
As part of the TELUS Health family, the Payvider & Frontline Care Operations team is transforming how healthcare support is delivered across Canada by connecting patients, clinics, pharmacists, and insurers through innovative technology.
Reporting directly to the Payvider Director, you'll lead a national contact center operation (120-150 team members) supporting critical healthcare platforms from Electronic Medical Records (Med Access, PS Suite, Medesync) to Pharmacy Operations (Kroll, Ubik, AssystRx) and Health Benefits Management systems. In this highly visible leadership role, you'll drive operational excellence, build high-performance cultures, and champion the adoption of advanced automation and AI to deliver best-in-class support experiences that enable clinicians and pharmacists to focus on patient care.
What you'll do
- Drive frontline operational excellence by ensuring core metrics (SLAs, Average Handle Time, Quality Assurance, and customer loyalty targets) are met or exceeded across a national contact center operation of 120-150 team members
- Lead, mentor, and develop a team of 7-10 Team Managers, fostering an adaptive, accountable, and highly engaged culture in a non-unionized customer success environment
- Champion the adoption and integration of advanced automation, digital solutions, and Generative AI capabilities to reduce administrative burdens and decrease support cycle times across the contact center
- Manage operational readiness and support frameworks for the complex Payvider ecosystem, including Pharmacy management systems (Kroll, Ubik), EMR networks (Med Access, PS Suite, Medesync, CHR), eClaims, and health exchanges
- Act as the primary escalation anchor for high-risk or sensitive operational issues, evaluating problems under pressure and executing data-driven decisions that safeguard daily operations for clinics, pharmacists, and medical practitioners across Canada
- Partner with Workforce Management, Customer Service Managers, Strategy & Enablement, and People & Culture teams to optimize schedules, resolve client escalations, align capabilities with strategic initiatives, and support team manager development
Qualifications
What you bring
- University degree, technical college diploma, or equivalent combination of education and experience
- Minimum 6 years of progressive operational or management experience, with 3+ years as a second-level leader directing other people-managers in a high-volume client care or contact center environment
- Strong background in B2B technical support or customer care models, with demonstrated capability to handle complex software application help desks or multi-tiered corporate client service operations
- Advanced proficiency in operational analytics and process mapping, with ability to extract performance trends from tracking tools (Salesforce, Tableau, Google Workspace) and convert data into actionable performance plans
- Proven track record of guiding large operational teams through strategic or procedural change, such as onboarding new product releases, upgrading legacy technology platforms, or navigating structural transformations
- Exceptional verbal and written communication, mediation, and negotiation skills with the ability to confidently present operational strategies and navigate a collaborative corporate matrix structure
Great-to-haves
- Hands-on experience or certified exposure to process automation methodologies, AI-driven customer success tools, or digitized operational workflows
- Direct operational familiarity with the Canadian healthcare ecosystem, including practical context around medical clinic workflows, pharmacy dispensing systems, or health insurance claims adjudication frameworks
- Bilingual proficiency in English and French
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.