Operations Volunteer Jobs in Calgary, AB (NOW HIRING)

Department: Custodial and Event Support 

Position Type: Seasonal

Hourly Rate: $15.50

Hours: Varies; available shifts are 6:00am - 2:30pm and 12:30pm - 9:00pm

Expected Start Date: September 1, 2026

Contract End Date: January 11, 2027

What we offer:

• Flexible work arrangements where no one day is similar
• Working in a beautiful park setting
• Free entrance to the Park, including to our many public special events
• Employee discounts on food and retail items and free parking

Who We Are:

Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.

Job Overview:

Clean all designatedvenues and buildings/exhibits, as well as assist with physical setups and teardownsfor both catered events and special events under the direction of the managerand supervisors.

Responsibilities:

Operational Support

• Obtain assigned keys and a radio at the beginning of scheduled shift, lock buildings upon completion of tasks, communicate using proper radio etiquette, and return both keys and radio to Security at the end of each shift
  
• Clean designated venues, washrooms, and exhibits to desired Heritage Park Standards
• Perform setups and teardowns of designated venues and areas for special and catered events according to specific floor plans and directions.
• Provide an exceptional visitor experience through friendly and courteous interactions with guests, staff, and volunteers, using polite greetings, actively acknowledging guests, and handling situations positively
• Create a welcoming atmosphere for visitors with a customer-focused approach, providing courteous and friendly answers to inquiries and valuable information to enhance the overall visitor experience
• Perform other duties as required

Organizational Excellence and Wellbeing

• Contribute to inspiring and immersive experiences at the Park by engaging in Heritage Park initiatives that align with our mission and vision, ensuring authenticity in our historical setting and stories.
• Actively support a positive work environment by creating an atmosphere of inclusion, engagement, belonging, and fulfillment for employees and volunteers, in line with Heritage Park values.
• Recognize all contributors to our community as integral to our success, fostering a sense of community and collaboration.
• Demonstrate responsible stewardship of our people, collections, and financial assets by driving growth with innovation, transparency, and financial sustainability, while embracing our historical assets and recognizing all contributors.
• Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries, and hazards, participating in employer training, and adhering to policies including the Code of Conduct and the Workplace Violence and Harassment policy.
• Volunteers are a vital part of Heritage Park's success. Employees are expected to collaborate respectfully with volunteers and contribute to an environment where volunteers feel heard, safe, welcomed, and supported, recognizing the important role they play in delivering exceptional experiences for our community.

Required Qualifications:

• Prior experience in related role is an asset
  
• A valid Alberta Class 5 driver's license is preferred
• Ability to follow instructions from the supervisor to thoroughly and safely complete all assigned tasks
• Ability to prioritize tasks and work efficiently in a fast-paced environment
• Ability to work as part of a team or independently
• Demonstrated strong interpersonal and communication skills in a client-faced setting
• All successful candidates (over the age of 18) will be required to complete a Police Information Check as a condition of employment. A criminal record will not automatically disqualify an applicant; any information disclosed will be assessed confidentially on a case-by-case basis in accordance with Alberta human rights legislation, considering relevance to the role and our commitment to equitable and inclusive hiring practices. 

Special Clothing and Equipment:

• Appropriate costuming and safety equipment will be provided by Heritage Park; and 
• Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee. 

Special Working Conditions: 

• The position will be exposed to weather extremes and will work both indoors and outdoors; and
  
• This position is physically demanding, and the incumbent must have the ability to lift heavy items (approximately 50lbs), stand for long periods of time and walk throughout the Park for extended periods

Hours of Work: 

• Varies based on operational needs
  
• Two shifts available: 6:00am to 2:30pm and 12:30pm to 9:00pm
• Holiday, evening, and weekend work is required