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Operations Support Representative Jobs in Dallas, TX

Patriot Mobile

Sales Operational Support

Grapevine, TX

$17.50 - $24/hr

Job Overview The Sales Operational Support representative plays a key role in providing front-line support to the Patriot Mobile sales group. In this role, you will be the first point of contact for ...

Patriot Mobile

Sales Operational Support

Grapevine, TX · On-site

$22/hr

Job Overview The Sales Operational Support representative plays a key role in providing front-line support to the Patriot Mobile sales group. In this role, you will be the first point of contact for ...

Patriot Mobile

Sales Operational Support

Grapevine, TX · On-site

$22/hr

Job Overview The Sales Operational Support representative plays a key role in providing front-line support to the Patriot Mobile sales group. In this role, you will be the first point of contact for ...

Guidehouse

PFS Operations Support Specialist

Lewisville, TX · Hybrid

$48K - $64K/yr

Patient Account Representative Travel Required: None Clearance Required: None The PFS Operations and Support Representative is responsible for supporting Patient Financial Services in daily ...

Guidehouse

PFS Operations Support Specialist

Lewisville, TX · On-site

$48K - $64K/yr

Patient Account Representative Travel Required: None Clearance Required: None The PFS Operations and Support Representative is responsible for supporting Patient Financial Services in daily ...

Wescom Solutions

Operations Support Lead

Dallas, TX · On-site

Support field roles of Rail Operations and MOW as needed/directed * Attend designated Project ... representative of those that must be met by an employee to successfully perform the essential ...

Guidehouse

PFS Operations Support Specialist

Lewisville, TX · Hybrid

$47K - $63K/yr

Patient Account Representative Travel Required: None Clearance Required: None The PFS Operations and Support Representative is responsible for supporting Patient Financial Services in daily ...

Wescom Solutions

Operations Support Lead

Dallas, TX · On-site

Support field roles of Rail Operations and MOW as needed/directed * Attend designated Project ... representative of those that must be met by an employee to successfully perform the essential ...

Aerwave

Customer Support Representative II

Dallas, TX · On-site +1

$16.75 - $21.50/hr

The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer ... Understand critical milestones that drive operational excellence. * Flexibility working a variety ...

Southwestern Controls

Be Seen First

Customer Service & Mechanical Support Representative

Dallas, TX · On-site

$50K - $60K/yr

Team & Operational Support * Support Territory Managers by assisting with quotations, order ... Our Technical Sales and Customer Service Representative team help customers develop new products or ...

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All JobsOperations Support Representative JobsOperations Support Representative Jobs in Dallas, TX

Operations Support Representative information

See Dallas, TX salary details

$13

$25

$35

How much do operations support representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for operations support representative in Dallas, TX is $25.85, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $31.30 per hour, depending on experience, location, and employer.

What are Operations Support Representatives?

Operations Support Representatives are professionals who provide administrative and logistical support to ensure smooth daily operations within an organization. Their responsibilities often include handling customer inquiries, processing orders, coordinating communication between departments, and maintaining records. They play a key role in problem-solving and improving operational efficiency, often serving as a bridge between customers, vendors, and internal teams. Strong organizational and communication skills are essential for this role.

How does an Operations Support Representative typically collaborate with other departments to resolve issues?

Operations Support Representatives often serve as a bridge between customers, sales teams, and technical departments. When an issue arises, they coordinate with the appropriate team—such as IT, logistics, or finance—to gather information and facilitate a timely resolution. This role requires strong communication skills and the ability to manage multiple priorities, as representatives frequently track the progress of cases and provide updates to both internal teams and clients. Effective collaboration ensures that operational challenges are addressed efficiently, contributing to overall customer satisfaction and smooth business operations.

What are the key skills and qualifications needed to thrive as an Operations Support Representative, and why are they important?

To excel as an Operations Support Representative, you need strong organizational skills, attention to detail, and a background in business administration or a related field. Familiarity with customer relationship management (CRM) software, Microsoft Office Suite, and ticketing systems is typically required. Excellent communication, problem-solving abilities, and a collaborative mindset help you effectively support both internal teams and clients. These skills are essential for ensuring smooth daily operations, resolving issues quickly, and maintaining high service standards.

What is the difference between Operations Support Representative vs Customer Service Representative?

AspectOperations Support RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent
Work EnvironmentOffice setting, often in technical or operational departmentsCall centers, retail, or office environments
Employer & Industry UsageTelecommunications, logistics, utilities, and tech companiesRetail, banking, telecom, and service industries
Common Search & ComparisonOperations Support Representative vs Customer Service Representative

The Operations Support Representative focuses on maintaining operational processes, troubleshooting technical issues, and supporting internal teams, while Customer Service Representatives primarily handle customer inquiries, resolve complaints, and provide product or service information. Both roles require strong communication skills, but the Operations Support role often involves technical knowledge and process management, making it distinct in responsibilities and work environment.

Operations Support Representative jobs near you
Infographic showing various Operations Support Representative job openings in Dallas, TX as of July 2026, with employment types broken down into 1% As Needed, 88% Full Time, 9% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,768 per year, or $25.9 per hour.
Universal Customer Support Representative

Universal Customer Support Representative

Rise Broadband

Irving, TX • On-site

$20/hr

Full-time

Re-posted 13 days ago

Job description

Universal Customer Support Representative (Inbound)

Compensation

Starting at $20.00/hour (USD) + Monthly Incentive Earning Potential
Based on experience

Position Overview

The Universal Customer Support Representative is a high-volume, inbound customer support role responsible for delivering best-in-class customer service while efficiently resolving billing, account, and basic technical issues for Rise Broadband customers.

This role is ideal for individuals who excel in fast-paced call environments, demonstrate strong empathy and communication skills, and take full ownership of customer issues with a focus on resolving concerns during the first interaction whenever possible.

Universal Representatives are empowered to serve as the voice of the customer, identifying friction points and sharing feedback with internal Rise Internet teams to improve processes and the overall customer experience.

Key Responsibilities

Inbound Customer Support & Issue Resolution

  • Handle a high volume of inbound customer calls while maintaining professionalism, empathy, and accuracy
  • Resolve a wide range of inquiries including billing questions, account updates, rate plans, and technical troubleshooting
  • Take full ownership of customer issues from start to finish, actively listening and confirming resolution before ending the call
  • Balance efficiency with quality by resolving issues correctly the first time

Billing, Account & Self-Service Support

  • Review customer billing ledgers, explain charges clearly, and resolve billing concerns
  • Assist customers in selecting appropriate rate plans, equipment, and additional services
  • Guide customers through the customer portal and self-service tools, ensuring understanding of next steps
  • Accurately document all interactions and update customer records

Technical Support (Foundational)

  • Provide technical support for Internet, VoIP, email, web hosting, and Ethernet services
  • Troubleshoot service issues using established tools and procedures
  • Use sound judgment to schedule onsite service visits or equipment replacements when needed

Collaboration & Continuous Improvement

  • Communicate recurring customer issues and process gaps to internal departments
  • Adhere to all policies, procedures, and quality standards
  • Maintain punctuality, reliability, and a professional demeanor in a team environment

How Success Is Measured

Success in this role is measured using clear, well-defined performance metrics, including:

  • First Contact Resolution (FCR): Resolving the customer’s issue during the initial interaction without the need for follow-up
  • Average Handle Time (AHT): Managing call length efficiently while still providing a high-quality customer experience
  • Customer Satisfaction (CSAT): Customer feedback reflecting satisfaction with service and issue resolution
  • Schedule Adherence: Being available and ready to handle calls as scheduled
  • Quality & Accuracy: Proper documentation, correct resolutions, and adherence to procedures

Required Qualifications

  • Strong customer service, communication, and listening skills
  • Ability to build rapport and remain calm in a high-volume inbound call environment
  • 1–2 years of related experience preferred (call center, customer service, billing, or technical support)
  • Strong computer skills with the ability to navigate multiple systems simultaneously
  • Basic understanding of billing concepts (credits, debits, percentages, discounts)
  • Typing speed of 30 WPM or higher preferred

Technical Knowledge (Preferred / Trainable)

  • Basic understanding of:
    • IP addressing and networking fundamentals
    • Wi-Fi and network hardware concepts
    • Email setup and configuration
  • Willingness to learn new systems and technical concepts quickly

Schedule & Work Location

  • This is primarily an in-office position in a shared workspace environment
  • Limited work-from-home opportunities may be required on an occasional basis for business continuity or operational needs
  • Availability for evenings and/or weekends may be required

Working Conditions

  • Prolonged periods of sitting, speaking, and computer use
  • Occasional standing, walking, reaching, and lifting up to 15 pounds




Please feel free to review our Benefits at the following link: https://www.risebroadband.com/about/careers/benefits/