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Operations Support Manager Jobs in Everett, WA (NOW HIRING)

Oxenham Group

Operations Support

Edmonds, WA · On-site

$56K - $75K/yr

Administer the company HRIS and manage day-to-day HR operations. * Oversee health insurance and ... Support trade show and marketing logistics, including branded merchandise and customer holiday ...

New

Oxenham Group

Operations Support Specialist

Edmonds, WA · On-site

$56K - $75K/yr

Operations Support Specialist Hybrid - Edmonds, WA (2 days per week in office) bout the Role We are ... You will manage and coordinate these relationships rather than build them from scratch, while ...

HNN Communities

Operations Support Specialist

Bellevue, WA · Hybrid

$85K - $100K/yr

The Operations Support Specialist maintains the operational infrastructure that keeps HNN's standard operating procedures, learning management system, and controlled documentation accurate, current ...

HNN Communities

Operations Support Specialist

Bellevue, WA · On-site

$85K - $100K/yr

The Operations Support Specialist maintains the operational infrastructure that keeps HNN's standard operating procedures, learning management system, and controlled documentation accurate, current ...

HNN Communities

Operations Support Specialist

Bellevue, WA · On-site

$85K - $100K/yr

The Operations Support Specialist maintains the operational infrastructure that keeps HNN's standard operating procedures, learning management system, and controlled documentation accurate, current ...

BDA

Global IT Support Manager

Woodinville, WA · On-site

Global IT Support Manager - IT Operations & Infrastructure Global Support Leadership | Zero-Touch Operations | AI-Driven Experience | Digital Workplace Architecture Location Requirement: This role is ...

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Operations Support Manager information

See Everett, WA salary details

$30.9K

$80.8K

$131.5K

How much do operations support manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for operations support manager in Everett, WA is $80,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $101,100.00 per year, depending on experience, location, and employer.

What is an operations support manager?

An operations support manager oversees the operational support team and provides high-level technical support for customers and staff. As an operations support manager, your job duties include supervising employees, assessing the efficiency and technical proficiency of the team, and ensuring staff safety when working in potentially hazardous settings like a plant. You may also direct the department in resolving operational issues and monitor daily workflows to ensure operational needs are met. The career typically requires at least a bachelor’s degree in a relevant field, such as business administration or operations management, and on-the-job training. Employers may also require prior leadership experience or knowledge of a specific industry. Additional qualifications include strong interpersonal, technical, and data analysis skills, as well as the ability to manage others.

What is the difference between Operations Support Manager vs Operations Coordinator?

AspectOperations Support ManagerOperations Coordinator
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP can be beneficialUsually requires a high school diploma or associate degree; some roles prefer relevant certifications or coursework
Work EnvironmentOversees multiple teams or departments, often in office settings, managing operational processesSupports daily operations, often working closely with teams on specific tasks or projects
Employer & Industry UsageCommon in logistics, manufacturing, and corporate sectorsWidely used in retail, healthcare, and service industries

The Operations Support Manager focuses on overseeing operational processes and managing teams, requiring more experience and credentials. In contrast, the Operations Coordinator handles supporting tasks and daily activities, often in entry-level roles. Both roles are essential for smooth operations but differ in scope and responsibilities.

More about Operations Support Manager jobs

What cities near Everett, WA are hiring for Operations Support Manager jobs?

Cities near Everett, WA with the most Operations Support Manager job openings:

Infographic showing various Operations Support Manager job openings in Everett, WA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $80,847 per year, or $38.9 per hour.

Operations Support Manager

Mountlake Terrace, WA • On-site

Fischer Services
See more jobs at Fischer Servicesexternal

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Job description

Job Title: Business Support Manager

Location: On-Site, Mountlake Terrace, WA

FLSA: Exempt/Salaried

Reports To: General Manager


About Fischer Plumbing:

Since 1977, Fischer has built a reputation for delivering exceptional plumbing, restoration, electrical, and HVAC services throughout Snohomish and King County. Built on a foundation of integrity, accountability, communication, respect, competence, and safety, Fischer continues to grow by investing in exceptional people, operational excellence, and an unmatched customer experience.


Position Summary:

The Business Support Manager (BSM) is responsible for leading day-to-day business support operations across customer service, dispatch, administrative support, billing coordination, purchasing, warehouse, fleet, logistics, and field support functions.

This role serves as the operational bridge between office and field teams, ensuring exceptional customer experiences, efficient scheduling and technician utilization, strong financial accountability, and alignment across customer service, dispatch, warehouse, fleet, logistics, service, sales, installation, and leadership teams.

The ideal candidate is a hands-on leader who builds high-performing teams, drives operational consistency, improves processes, leverages technology, and creates scalable systems that support continued growth. 


Responsibilities:

  • Leadership & Team Development
    • Lead, coach, mentor, and develop Customer Service, Dispatch, Administrative Support, Warehouse, Fleet, and Logistics team members while establishing a culture of accountability, collaboration, and operational excellence. 
    • Establish clear performance expectations, KPIs, accountability measures, and professional development plans. 
    • Conduct performance reviews, coaching conversations, and ongoing employee development. 
    • Foster a culture of ownership, accountability, collaboration, and continuous improvement. 
    • Remove roadblocks and provide daily support to ensure team success. 
  • Operational Excellence
    • Oversee daily business support operations including customer service, dispatch, scheduling, purchasing, billing coordination, warehouse, fleet, logistics, and administrative workflows. 
    • Ensure efficient order fulfillment from initial customer contact through job completion and closeout. 
    • Monitor workflows, identify inefficiencies, and implement scalable process improvements. 
    • Develop, document, and maintain standard operating procedures. 
    • Partner with leadership to align operational priorities with company growth objectives. 
  • Customer Operations
    • Ensure an exceptional customer experience across all customer touchpoints. 
    • Monitor inbound customer activity, scheduling responsiveness, and service follow-through. 
    • Resolve escalated customer concerns in a professional and timely manner. 
    • Monitor customer feedback and implement corrective actions as needed. 
    • Establish service standards that exceed customer expectations. 
  • Field Operations Support
    • Partner with Service, Sales, Installation, Warehouse, and Fleet teams to optimize scheduling, routing, technician utilization, and job execution. 
    • Ensure seamless communication between office and field personnel. 
    • Support technicians with scheduling adjustments, parts coordination, and operational issue resolution. 
    • Remove operational bottlenecks that impact customer delivery, technician productivity, or job profitability. 
  • Warehouse, Fleet, & Logistics Oversight
    • Provide leadership and oversight for warehouse, fleet, inventory, and logistics operations. 
    • Ensure technicians have timely access to vehicles, tools, materials, equipment, and job-critical inventory. 
    • Partner with field leadership to support technician readiness, job efficiency, and material availability. 
    • Oversee vehicle utilization, preventative maintenance scheduling, fuel accountability, registration, licensing, and fleet compliance. 
    • Monitor warehouse organization, inventory accuracy, purchasing controls, equipment tracking, and material replenishment. 
    • Develop and maintain standard operating procedures for warehouse, fleet, and logistics functions. 
    • Identify operational inefficiencies and implement scalable improvements that reduce downtime and improve field productivity. 
  • Financial & Administrative Oversight
    • Partner with Accounting to support billing accuracy, collections performance, purchasing controls, and financial accountability. 
    • Partner with Payroll to ensure accurate timekeeping, commission reporting, and payroll support. 
    • Monitor operational metrics including revenue, margins, efficiency, receivables, labor utilization, and resource allocation. 
    • Support job costing accuracy and timely job closeout. 
    • Prepare and present operational reports, KPIs, and business insights to leadership. 
  • Systems & Reporting
    • Drive adoption, optimization, and accountability within ServiceTitan and related business systems. 
    • Audit data integrity, reporting accuracy, and KPI consistency across departments. 
    • Identify gaps in system utilization and implement improvements. 
    • Leverage operational data to drive efficiency, productivity, and informed decision-making. 


Desired Skills, Experience, & Qualifications

  • Bachelor’s degree in Business Management, Operations, or related field preferred; equivalent experience considered. 
  • 5+ years of progressive leadership experience in operations, office management, customer operations, or service-based industries. 
  • Prior experience in plumbing, HVAC, electrical, restoration, or home services strongly preferred. 
  • Prior leadership experience overseeing warehouse, fleet, logistics, inventory, or field support operations strongly preferred. 
  • Demonstrated success leading cross-functional teams in a fast-paced, high-growth environment. 
  • Strong financial acumen with understanding of revenue, profitability, job costing, operational metrics, and resource utilization. 
  • Strong leadership, coaching, conflict resolution, and decision-making skills. 
  • Excellent written, verbal, and interpersonal communication skills. 
  • Advanced proficiency in Microsoft Office including Excel, Outlook, Teams, and PowerPoint. 
  • Proficiency with ServiceTitan or similar field service software preferred. 
  • Bilingual (English/Spanish) preferred. 
  • Valid driver’s license required. 
  • Ability to work occasional evenings, weekends, and visit job sites as business needs require. 


We Provide:

  • Competitive salary
  • Leadership development and ongoing training
  • Comprehensive health insurance options
  • 401k plan with company match
  • Paid time off
  • A high-performance, team-oriented culture
  • The opportunity to make a direct impact on a growing organization

Apply