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Operations Strategy Jobs in New York (NOW HIRING)

GLAAD

Vice President of Operations & Strategy

New York, NY · On-site

$160K - $170K/yr

The Opportunity The VP of Operations and Strategy is a strategic, creative, intuitive, and organized executive professional responsible for guiding the day-to-day operational and programmatic rhythm ...

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Operations Strategy information

What is operations strategy?

Operations strategy is the plan that an organization uses to configure its resources and processes to effectively produce goods or deliver services. It aligns the operations function with the overall business strategy, ensuring that the company can meet customer demands efficiently and competitively. This often involves decisions related to production, quality management, supply chain, and resource allocation. Professionals in operations strategy analyze data and trends to optimize performance and drive long-term success for the organization.

How does an operations strategy professional typically collaborate with cross-functional teams to drive process improvements?

Operations Strategy professionals regularly work alongside departments such as finance, supply chain, marketing, and IT to identify inefficiencies and develop actionable plans for improvement. This collaboration often involves leading workshops, analyzing data with stakeholders, and aligning diverse teams on shared objectives. Effective communication and project management skills are crucial, as these professionals must balance strategic vision with day-to-day operational realities. By fostering strong cross-functional relationships, Operations Strategy professionals ensure that recommended changes are feasible and supported across the organization.

What are the key skills and qualifications needed to thrive in operations strategy, and why are they important?

To excel in Operations Strategy, you need strong analytical abilities, problem-solving skills, and a background in business, engineering, or a related field, often supported by a bachelor’s or master’s degree. Familiarity with data analytics tools, process improvement methodologies (like Six Sigma), and enterprise resource planning (ERP) systems is typically expected. Exceptional communication, leadership, and adaptability help professionals stand out in cross-functional environments. These skills ensure effective operational improvements, strategic decision-making, and the ability to drive organizational growth.

What is the difference between Operations Strategy vs Supply Chain Analyst?

AspectOperations StrategySupply Chain Analyst
Required CredentialsBachelor's in Business, Operations Management, or related field; MBA often preferredBachelor's in Supply Chain, Logistics, Business, or related field; certifications like CSCP beneficial
Work EnvironmentStrategic planning teams, management meetings, cross-department collaborationData analysis, vendor communication, logistics coordination, office setting
Employer & Industry UsageManufacturing, retail, logistics companies focusing on overall operationsSupply chain firms, manufacturing, retail, logistics companies focusing on supply chain processes

Operations Strategy focuses on developing and implementing high-level plans to improve overall operational efficiency and effectiveness. In contrast, Supply Chain Analysts concentrate on analyzing and optimizing supply chain processes to ensure smooth logistics and inventory management. Both roles are essential in operations but differ in scope and focus.

Is operations strategy a high paying job?

Operations strategy roles are generally well-compensated, especially at senior levels or in large organizations, with salaries often reflecting experience, industry, and location. Professionals in this field with advanced skills in data analysis, process improvement, and strategic planning tend to earn higher salaries. However, pay can vary widely based on factors such as company size, geographic region, and individual qualifications.

What does an operations strategy do?

An operations strategy defines how a company allocates resources, processes, and capabilities to support its overall goals. It guides decisions related to production, supply chain management, and process improvements to enhance efficiency and competitiveness. Operations strategists often analyze data and use tools like SWOT or benchmarking to develop effective plans.

What are popular job titles related to Operations Strategy jobs in New York?

For Operations Strategy jobs in New York, the most frequently searched job titles are:

What job categories do people searching Operations Strategy jobs in New York look for?

The top searched job categories for Operations Strategy jobs in New York are:

Operations Strategy jobs near you
Infographic showing various Operations Strategy job openings in New York as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Provider Operations & Strategy Lead

Sailor Health

New York, NY • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 3 days ago

Job description

About Sailor Health
Sailor Health is on a mission to solve the mental health crisis among older adults. Getting older in America is tough: 90% of seniors live with chronic health conditions, 40% feel isolated, and older adults have the highest suicide rates of any age group. Sailor exists to change that.
Sailor Health is building the AI-native health system for happier and healthier aging. Sailor offers virtual mental health, care navigation, and wellness classes, AI coaches, and AI care agents. Our vision is to become the trusted household name for older adults in America, setting a new standard for aging with dignity and honor.
We serve thousands of patients across 49 states. We are honored to have the support and backing of world-class founders from Ramp, Nourish, Headway, Charlie Health, and Spring Health.
☆ About the Role
Location: New York City (Soho), in office, 5 days a week.
We are looking for a relentless problem-solver to join Sailor Health as our Provider Operations & Strategy Lead. This person will build the operations and infrastructure that give every clinician who calls Sailor home an exceptional experience.
At Sailor, we are reimagining what it means to age in America by delivering exceptional geriatric care - and that starts with setting our clinicians up for success. That commitment runs deep: when we started the company, our co-founders brought geriatric clinicians out of retirement and personally taught them how to use Zoom.
The right person for this role brings that same range. You'll enjoy getting to know our providers and understanding their pain points as much as spending afternoons building AI-native operational systems with our engineering team - and you'll value long-term strategy as much as solving the problem in front of a provider today. It's a role with real ownership and visibility, close to a clinical team that's growing fast and a leadership group that sees provider operations as a core part of the business.
You'll report directly to one of our co-founders and work alongside our Clinical Director and Provider Growth Lead. You'll also coach the exceptional team currently running provider support.
Your Key Responsibilities
  • Represent the voice of the provider across the company: Be the voice of real provider pain points in rooms with product, engineering, and clinical.
  • Manage day-to-day operations of our clinical team: Be the person responsible for ensuring provider operations run smoothly: supporting support escalations, work with clinical quality leads to enable exceptional care, and create the right systems and protocols meant for scale.
  • Build support into an operating system: Take the function from an inbox to a scalable infrastructure so Sailor can absorb 10x provider volume scalably. You'll build AI support agents with our engineers and own the support product.
  • Write and enforce operational policies: Draft and roll out the policies that govern provider operations: payroll, holidays, patient no-shows...
  • Deliver hard conversations directly: Own provider churn-risk and consequential conversations with providers. Communicate clearly and without ambiguity, while reading the room. Providers should leave the conversation understanding exactly where they stand.
  • Close the provider feedback loop: Collect NPS and provider feedback, diagnose the real drivers, and push fixes into onboarding, clinical, and growth.
  • Coach and manage the provider support team: Improve ticket quality, tone, and resolution speed through direct coaching, and build systems that enable this at 10x scale.
• What We're Looking For
This is a high-ownership role for a builder who wants to get in early and shape something from scratch. The pace is high; people who thrive here move fast, take initiative, and get energized by dynamism and ambiguity.
  • 3+ years of experience, with at least one of: prior ops or product role at a fast-growing startup; consulting or finance experience. Demonstrated track record of exceptional achievement in at least one dimension.
  • Thrives in ambiguity - and structures it. Doesn't freeze without a playbook. Pattern-matches across situations and builds repeatable systems from messy problem spaces.
  • Meticulously organized: Most likely praised by your teachers or peers about your to-do lists and organizational skills. You stay on top of time-sensitive tasks and attack projects proactively.
  • Direct, high-stakes communicator. Can deliver hard messages clearly to external stakeholders - providers who can churn - without burying the point to protect the relationship, or blowing it up by being tone-deaf.
  • People management instinct. You know how to improve someone else's output without owning it for them. You coach to the actual gap, not around it.
  • AI operator. You build systems on Claude or ChatGPT to move faster and do more with less - either in your work or personal life.
  • You take work personally. The clinician experience and the patient experience are directly connected. You feel that.

Our Offer to You
  • Top quartile salary and equity
  • Comprehensive benefits, including medical, dental & vision insurance
  • Flexible PTO and sick days
  • Lunch and dinner in our beautiful Soho office covered by Sailor
  • Team building events
  • Friendliest and most dynamic team culture
  • ✚✚ Additional: One Medical Membership for US employees, HSA, Talkspace, HealthAdvocate, Teledoc Health
Our Values
  1. Make your Grandparents Proud: Remember why you're here and build the standard of care you wish your grandparents received.
  2. Best Ideas Win: We strip problems down to first principles and challenge each other - but once a decision is made, we row as one.
  3. Go Fast and Far: We have a burning sense of urgency AND we go the extra mile.
  4. Do What It Takes To Be #1: We obsess over excellence and challenge ourselves and each other to actualize our best selves.
  5. ⛵ Happy Crew: A miserable crew rows slow. A happy crew rows fast. Fun is a performance metric.

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