Operations Strategist Jobs in Illinois (NOW HIRING)

Position: Business Systems Analyst

Status: Full-time, regular

Compensation: Salary of $65,000 to $85,000 per year plus a bonus opportunity of up to 10% depending on performance

Supervisor: Chief Operations Strategist

Hours: The company’s office hours are Monday-Friday, 8:30 a.m.-5:00 p.m.

Location: 122 N Main Street, Wheaton, IL 60187

POSITION SUMMARY

Thomas Interiors is seeking a Business Systems Analyst to support the company's Operational Excellence, Digital Transformation, and AI Enablement initiatives. This role serves as the bridge between business operations and technology, helping identify, evaluate, and implement solutions that improve business processes, optimize workflows, enhance reporting, and leverage technology to increase organizational efficiency and scalability.

Reporting to the Chief Operations Strategist, the Business Systems Analyst will serve as a cross-functional resource, partnering with leaders across the organization to evaluate business challenges, recommend practical solutions, coordinate implementations, and drive continuous improvement initiatives. This role will support projects related to business systems, workflow optimization, process improvement, reporting and business intelligence, systems integration, automation, change management, and internal AI adoption.

This position is ideal for an individual who is highly curious, analytical, process-oriented, and passionate about leveraging technology, automation, and data to improve how organizations operate. The successful candidate will thrive in a collaborative environment, balancing strategic thinking with hands-on execution while helping Thomas Interiors continue to build a more connected, efficient, and scalable organization.

RESPONSIBILITIES

• Business Systems & Process Improvement
• • Evaluate, optimize, and support the continued evolution of Thomas Interiors' business systems, technology platforms, and digital tools.
  • Analyze business processes and identify opportunities to improve efficiency, scalability, reporting, and operational performance through better system utilization, workflow optimization, and technology.
  • Assist in evaluating, documenting, and improving operational workflows, communication processes, SOPs, and cross-functional business processes.
  • Support integrations between CORE and other internal and third-party business applications to improve data flow and operational visibility.
  • Research, evaluate, recommend, and assist in implementing business systems and technology solutions aligned with Thomas Interiors' operational strategy and long-term growth.
• Automation, AI & Digital Transformation
• • Support Thomas Interiors' Digital Transformation, AI, and Operational Excellence initiatives.
  • Research, evaluate, test, and assist in implementing AI, automation, reporting, and integration technologies.
  • Participate in pilot programs and phased implementations utilizing tools such as:
  • • Microsoft Copilot
    • ChatGPT
    • Power Automate
    • Power BI
    • Make.com
    • Other business systems, reporting, and integration platforms
  • Identify opportunities to leverage automation and AI to reduce manual effort, improve consistency, and enhance the employee and the client experience.
• Reporting & Business Intelligence
• • Support the development of dashboards, KPI reporting, and business intelligence initiatives.
  • Analyze operational data to improve visibility, decision-making, and organizational performance.
  • Assist leadership in developing reporting tools that enhance accountability and operational insights.
• Implementation, Change Management & User Adoption
• • Support implementation of new business systems, technology initiatives, and process improvements across the organization.
  • Assist with user testing, training, demonstrations, and adoption of new technologies and best practices.
  • Support change management initiatives to ensure successful implementation and long-term adoption.
• Cross-Functional Collaboration
• • Partner with leadership and departments across the organization to understand business needs and support technology initiatives.
  • Coordinate with software vendors, implementation partners, and internal stakeholders throughout project lifecycles.
  • Help prioritize technology initiatives based on business value, operational impact, and organizational priorities.
  • Serve as a bridge between business operations and technology, helping translate business needs into practical, scalable solutions.

EXCEPTIONAL CANDIDATES WILL DEMONSTRATE:

• Strong business acumen and operational thinking
• Excellent analytical and problem-solving skills
• Curiosity around AI, automation, and emerging technologies
• Ability to balance strategic thinking with hands-on execution
• Strong communication skills across technical and non-technical audiences
• Experience improving business processes and implementing operational solutions
• High level of organization and attention to detail
• Passion for continuous improvement and innovation

EDUCATION & QUALIFICATIONS

• Bachelor's degree in Business, Information Systems, Operations Management, Technology, Engineering, or a related field preferred.
• 3+ years of experience in one or more of the following:
• • Business Analysis
  • Business Systems
  • Workflow / Process Improvement
  • Operations
  • Digital Transformation
  • Consulting
  • Technology Enablement
• Experience supporting ERP or business systems preferred.
• Familiarity with Microsoft 365, Teams, SharePoint, Excel, and Power Platform.
• Experience with reporting platforms such as Power BI preferred.
• Exposure to AI platforms including ChatGPT, Microsoft Copilot, or similar technologies preferred.
• Experience with workflow automation platforms such as Power Automate or Make.com is a plus.
• Strong documentation, presentation, and project coordination skills.
• Commercial interiors, dealership, construction, manufacturing, distribution, or project-based business experience is a plus.

WHY THIS ROLE MATTERS:

Thomas Interiors continues to invest in operational excellence, technology, and scalable business processes. The Business Systems Analyst will play a key role in helping connect people, processes, systems, and data to improve efficiency, support better decision making, and accelerate the company's long-term growth strategy. This position offers the opportunity to influence meaningful business improvements while helping shape how technology, automation, and AI are thoughtfully adopted across the organization.

WHAT WE OFFER:

• Highly competitive compensation plan
• Performance bonus opportunity
• Collaborative and entrepreneurial work environment
• Opportunity to help shape the future of a growing organization
• Vacation and paid holidays
• Comprehensive benefits package including medical, dental, vision, 401(k), and more
• Wellness program including gym membership assistance and community service time

Thomas Interiors is a certified MillerKnoll furniture dealership servicing the greater Chicago area. Our passion is to care deeply for those we serve, work tirelessly to accomplish their goals, and exceed their expectations.