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Operations Services Manager Jobs in Florida (NOW HIRING)

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Presbyterian Healthcare Services is seeking an execution-focused technology executive to serve as Vice President, IT Operations, Services & Program Management. Reporting to the Chief Information ...

Andy Frain Services

Guest Services Manager

Orlando, FL · On-site

Work with Director of Operations and Business Services Manager to ensure all guest services staff have been through Customer Service and Kia Center University Training. Build staffing requirements in ...

Andy Frain Services

Guest Services Manager

Orlando, FL · On-site

... Operations and Business Services Manager to ensure all guest services staff have been through ... Customer Service and Kia Center University Training. • Build staffing requirements in Schedule ...

Burlington

Operations Service Manager

Sunrise, FL

$26.15 - $34.85/hr

Position Overview As an Operations Manager, you'll be responsible for ensuring that associates are delivering excellent customer service and a high degree of professionalism, managing Back of the ...

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Operations Services Manager information

How much is the salary of an operations manager?

The salary of an operations services manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are some common challenges faced by Operations Services Managers, and how can they be addressed?

Operations Services Managers often encounter challenges such as balancing resource allocation, managing cross-departmental communication, and ensuring process efficiency. To address these challenges, it's important to implement clear standard operating procedures, foster open communication channels within and between teams, and utilize data-driven decision-making tools. Regular feedback sessions and continuous process improvement initiatives also help in proactively identifying and resolving operational bottlenecks.

What is the minimum salary of an operations manager?

The minimum salary for an operations services manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What are the key skills and qualifications needed to thrive as an Operations Services Manager, and why are they important?

To thrive as an Operations Services Manager, you need strong leadership, project management, and analytical skills, typically supported by a bachelor’s degree in business or a related field. Familiarity with ERP systems, workflow automation tools, and relevant certifications such as PMP or Six Sigma are often required. Excellent communication, problem-solving, and adaptability help you effectively lead teams and drive process improvements. These skills and qualifications are vital for optimizing operational efficiency, ensuring service quality, and achieving organizational goals.

What does an operations service manager do?

An operations services manager oversees daily business functions, ensuring efficient delivery of services and operational processes. They coordinate teams, manage resources, and implement policies to improve productivity and customer satisfaction, often using tools like ERP systems and data analysis. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What is the difference between Operations Services Manager vs Operations Coordinator?

AspectOperations Services ManagerOperations Coordinator
ResponsibilitiesOversees multiple operational departments, manages teams, and implements strategic initiatives.Supports daily operational tasks, coordinates schedules, and assists with administrative duties.
Required CredentialsBachelor's degree in Business, Operations, or related field; experience in management roles.Bachelor's degree or associate degree; experience in administrative or operational support.
Work EnvironmentOffice setting, often in corporate or industrial environments.Office or on-site locations, supporting operational teams.
Employer & Industry UsageCommon in manufacturing, logistics, and corporate sectors.Used across various industries for support roles in operations.

The Operations Services Manager typically holds a strategic leadership role, overseeing multiple teams and implementing operational improvements. In contrast, the Operations Coordinator provides essential support to daily operations, focusing on coordination and administrative tasks. Both roles are vital but differ in scope, responsibility, and seniority.

What is the highest salary for an operations manager?

The highest salaries for operations managers can exceed $150,000 annually, especially in large corporations or high-cost regions, with top earners often holding senior or specialized roles. Factors such as industry, experience, certifications, and location influence compensation levels.

What does an Operations Services Manager do?

An Operations Services Manager oversees the daily operations of a company's service-related functions to ensure efficiency, quality, and customer satisfaction. They coordinate between different departments, manage teams, implement process improvements, and ensure compliance with company policies and industry regulations. Their role is crucial in optimizing workflows, resolving operational issues, and supporting the overall business objectives of the organization.
What cities in Florida are hiring for Operations Services Manager jobs? Cities in Florida with the most Operations Services Manager job openings:
Operations Services Manager jobs near you
Infographic showing various Operations Services Manager job openings in Florida as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.
Director of Operations Services

Director of Operations Services

TooJay's Deli - Bakery - Restaurant

West Palm Beach, FL • On-site

Full-time

Posted 9 days ago

Job description

Director of Operations Services - Full-Time - Not Hybrid or Remote (50 - 70% travel to restaurant locations) MUST HAVE VALID DRIVER'S LICENSE, AUTO INSURANCE AND RELIABLE TRANSPORTATION.
Reports To: Chief Executive Officer
Position Summary
The Director of Operations Services is responsible for developing, implementing, and maintaining the operational systems, training programs, standards, communications, and support resources that drive consistent execution across all restaurants. This position serves as a key partner to Area Directors and General Managers by providing operational expertise, training support, project leadership, and continuous improvement initiatives.
The role functions as the organization's central resource for operational excellence, ensuring restaurants have the tools, training, processes, and support necessary to deliver exceptional guest experiences and achieve financial objectives.
Essential Duties and Responsibilities
Training and Development
  • Develop, maintain, and continuously improve all management and hourly training programs.
  • Design onboarding programs for General Managers, Assistant Managers, and key restaurant positions.
  • Coordinate and facilitate management training workshops and development programs.
  • Lead training efforts for new menu introductions, operational initiatives, and company rollouts.
  • Partner with Human Resources on leadership development and succession planning initiatives.
  • Develop training calendars and implementation schedules.
  • Measure training effectiveness and identify opportunities for improvement.
  • Maintain all training materials, manuals, videos, and support resources.

Standard Operating Procedures
  • Serve as the owner of all operational standards and procedures.
  • Develop and maintain the Operations Manual.
  • Create and update Standard Operating Procedures (SOPs) for all restaurant functions.
  • Ensure operational documentation remains current and reflects best practices.
  • Develop job aids, checklists, guides, and execution tools for restaurant teams.
  • Standardize processes across all locations to improve consistency and efficiency.

Restaurant Support Services
  • Provide operational support to Area Directors and General Managers.
  • Assist restaurants with implementation of new initiatives and programs.
  • Support restaurants during management transitions.
  • Serve as a field resource for operational challenges and problem solving.
  • Conduct restaurant visits to assess execution and identify opportunities.
  • Coordinate support resources during periods of operational need.
  • Assist with new store openings, relocations, remodels, and major projects.

Operational Excellence
  • Lead continuous improvement initiatives across the organization.
  • Identify opportunities to improve efficiency, simplify processes, and reduce operational complexity.
  • Develop and maintain operational scorecards and assessment tools.
  • Conduct operational audits and evaluations.
  • Analyze trends and recommend improvements to systems and procedures.
  • Benchmark best practices within the restaurant industry.
  • Support labor productivity, food quality, service, and operational consistency initiatives.

Communications and Implementation
  • Own operational communication to the field organization.
  • Develop implementation plans for new programs and initiatives.
  • Ensure consistent communication of standards, expectations, and priorities.
  • Coordinate operational updates with Marketing, Human Resources, Facilities, Finance, IT, and Commissary teams.
  • Develop rollout materials and implementation timelines.
  • Monitor initiative adoption and execution throughout the organization.

Project Management
  • Lead company-wide operational projects.
  • Manage implementation timelines and cross-functional coordination.
  • Facilitate meetings and project updates.
  • Track project milestones and deliverables.
  • Ensure successful execution of strategic initiatives.
  • Support special projects as assigned by the CEO.

Quality Assurance and Compliance
  • Support food safety and sanitation initiatives.
  • Ensure operational standards support regulatory compliance.
  • Assist with preparation for inspections and audits.
  • Develop corrective action resources and support tools.
  • Monitor compliance with company standards and procedures.

Leadership Responsibilities
  • Lead by example through professionalism, accountability, and a commitment to excellence.
  • Foster a culture of continuous improvement and operational discipline.
  • Build strong relationships with Area Directors, General Managers, and support center teams.
  • Promote collaboration across departments.
  • Serve as a trusted advisor and resource for restaurant leadership teams.

Qualifications
Education
  • Bachelor's degree in Hospitality Management, Business Administration, Restaurant Management, or related field preferred.
  • Equivalent restaurant operations experience may be substituted.

Experience
  • Minimum 5-7 years of multi-unit restaurant leadership experience.
  • Strong background in training, operational systems, and process development.
  • Experience developing SOPs, training programs, and operational standards.
  • Demonstrated project management experience.
  • Full-service restaurant experience preferred.

Knowledge, Skills, and Abilities
  • Exceptional written and verbal communication skills.
  • Strong organizational and project management abilities.
  • Proven ability to influence without direct authority.
  • Ability to manage multiple priorities simultaneously.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office Suite and restaurant technology platforms.
  • Ability to travel regularly to restaurant locations.

Key Performance Indicators
  • Training completion and effectiveness scores.
  • Restaurant operational audit scores.
  • Initiative implementation success rates.
  • Guest satisfaction improvements.
  • Manager onboarding effectiveness.
  • SOP completion and maintenance.
  • Timeliness of project execution.
  • Operational consistency across locations.
  • Reduction in recurring operational issues.
  • Area Director and General Manager satisfaction with support services.

Physical Requirements
  • Ability to travel extensively throughout the restaurant system.
  • Ability to stand and walk for extended periods during restaurant visits.
  • Ability to occasionally lift up to 25 pounds.
  • Ability to work flexible hours as business needs require.

Benefits

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