Operations Research Analyst Jobs in Rochester, MI

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Responsible for supporting daily reconciliation activities for Advisor Solutions accounts held on the Trust accounting platform and at third-party custodians. This role focuses on identifying, researching, and resolving reconciliation breaks by partnering with an outsourced vendor, external custodians, and internal teams to ensure accounts are accurate, balanced, and properly documented.

You will serve as a key control point within Advisor Solutions operations, ensuring reconciliation activities are completed accurately, timely, and in accordance with established procedures and regulatory expectations, while contributing to a strong risk management culture and positive client experience.

Position not available for immigration sponsorship.

The responsibilities for this role are below; you may support projects of varying complexity based on skill and organizational priorities.

• Reconciliation Activities: Identify, analyze, and resolve daily reconciliation breaks between external custodians and the Trust accounting system, including cash, position, and transaction-level discrepancies.

• Issue Ownership & Resolution: Act as the primary owner of reconciliation issues escalated from or worked in conjunction with the outsourced vendor, ensuring timely follow-up, documentation, and closure.

• Break Escalation & Risk Management: Escalate unresolved or aging breaks in accordance with established issue management and risk escalation procedures, ensuring alignment with the Bank's risk appetite.

• Reporting & Metrics: Track and report reconciliation metrics such as break volumes, aging, root causes, and resolution timelines to management as requested.

• Process Knowledge & Controls: Develop a strong understanding of Advisor Solutions processes, risk and control points, and fiduciary responsibilities, ensuring adherence to established procedures and regulatory expectations.

• Cross-Functional Collaboration: Collaborate with internal business lines, external custodians, and outsourced vendors to ensure accounts are reconciled accurately and efficiently.

• Control & Documentation Review: Serve as a control point to verify documentation completeness and accuracy, ensuring required approvals are obtained and files are audit-ready.

• Process Improvement: Contribute to workflow enhancements and process redesign initiatives, focusing on efficiency, risk mitigation, and improved client experience.

• Analytical Problem Solving: Apply strong analytical skills to research discrepancies, determine root causes, and drive effective resolutions with minimal supervision.

• Independent Execution: Perform work within defined parameters while independently managing priorities, with opportunities to expand scope alongside more experienced staff.

• Other Duties: Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team's and the company's mission.

MINIMUM REQUIREMENTS:

• Three or more years of financial services experience, preferably with exposure to trust operations, private banking, or customer service.

• Bachelor's degree (or equivalent experience).

• Experience using Microsoft Office tools, including Excel, Word, PowerPoint, and Outlook.

• Experience researching and resolving accounting or reconciliation discrepancies.

• Ability to interpret transaction data, custodian statements, and system reports.

• Ability to assess issues and determine appropriate resolution with minimal supervision.

• Working knowledge of company policies, procedures, and operational processes.

• Strong ability to multi-task and perform under pressure.

• Ability to work independently with limited direction.

• Excellent verbal and written communication skills.

REQUIRED SKILLS:

Qualified candidates will possess an intermediate degree of proficiency (typically from 3+ years of work or practical experience), in:

• Reconciliation & Accounting Analysis: Ability to investigate discrepancies, interpret financial data, and reconcile accounts accurately.

• Data Interpretation: Ability to analyze transaction data, system reports, and custodian statements to identify issues.

• Problem Solving: Strong analytical thinking to determine root causes and implement effective resolutions.

• Communication: Ability to clearly communicate with internal teams, vendors, and external custodians to resolve issues.

• Time Management & Organization: Ability to manage multiple priorities, meet deadlines, and ensure timely resolution of breaks.

SKILLS FOR SUCCESS:

Qualified candidates will possess a strong degree of proficiency (typically from 3+ years of work or practical experience), across a suite of skills including, but not limited to:

• Risk Awareness: Demonstrates understanding of risk and control environments, including issue escalation and regulatory expectations.

• Relationship Management: Builds effective partnerships across internal teams and external stakeholders.

• Continuous Improvement Mindset: Identifies opportunities to enhance processes and drive operational efficiency.

• Attention to Detail: Ensures high accuracy in reconciliation, documentation, and reporting.

• Adaptability: Adjusts to changing priorities and supports evolving business needs.

DOING THE RIGHT THING: Our employees take pride in doing the right thing for customers and colleagues as well as being accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures that protect all our valuable assets -including you.

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At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.