Operations Program Manager Jobs in Santa Clara, UT

JOB TITLE: Clinical Director
REPORTS TO: Executive Director
EMPLOYMENT TERMS: Salary, Full-Time
PAY RATE: $66,500 - $75,000 (based on experience)
BENEFITS: 401k 3% match after six months of employment, Paid Holidays, Premium Pay, Insurance
(Medical/HSA, EAP, Dental, Vision, Life, Voluntary Life, Voluntary Short-Term Disability)

SUMMARY:
The Clinical Director is responsible for supervising and leading a team of clinical professionals
and advocates who work together to provide trauma-sensitive assessment, referrals, psychotherapy
treatment, and other resources and services to children, adults, and/or families impacted by
domestic violence and/or sexual assault. Clinical staff are expected to participate in continuing
education (as required by DOPL) and maintain expertise on current research and developments in the
fields of behavioral health, trauma, abuse, and other pertinent topics. CEUs must include a minimum
of 16 hours of domestic violence and sexual trauma-related treatment-specific training every year.
Additionally, clinical staff are expected to have a thorough understanding of HIPAA, the Mental
Health Professional Practice Act, and other laws and rules pertinent to professional licensing and
mental health counseling.

CLINICAL DIRECTOR RESPONSIBILITIES
Supervise daily operations of the clinical team, including hiring clinical professionals and
advocates, evaluating job performance, and responding to concerns relating to policies/procedures,
case staffing, clinical skills, productivity, caseload expectations, etc.
Supervise the Prevention Program Manager and offer feedback on materials for empowerment groups.
Supervise the Spanish Advocacy Program Manager and offer feedback for Spanish language groups and
curricula.
Monitor clinical documentation and provide guidance and follow-up for clinical staff to ensure
documentation is correct for appropriate billing
Provide ongoing individual clinical supervision to clinical interns and associate-licensed
counselors, as required by Utah Division of Occupational and Professional Licensing (DOPL)
Gather/track/monitor clinical documentation to ensure compliance with contract requirements for
therapy services provided (mental health assessments, treatment plans with clear goals, and concise
progress notes that include reference to specific goals with all required details for Medicaid
compliance)
Provide trauma-informed training, suicide prevention, and other helpful trainings for staff
Coordinate and co-facilitate clinical staff meetings, and take meeting minutes
Coordinate with clinical team and billing/admin team to allocate funding to necessary clinical
materials (e.g., workbooks, child play therapy supplies, family therapy kits, etc.)

Organize, update, and manage shared clinical team documents/folders (e.g., forms, protocols,
policies, etc.)
Prepare quarterly and annual counseling outcomes/progress reports with the assistance of the
Counseling Program Coordinator as requested
Collaborate with funding contract partners and community agencies that provide services and
support client recovery
Supervise and provide guidance to the clinical team to ensure all department needs are met,
including regular feedback sessions
Assign and advise counselors on program tasks as needed
Oversee clinical program and team development
Collaborate with and provide support to contracted clinical partners
Provide crisis support and resources for staff as needed, including participating in and
overseeing the Mental Health On Call protocol.
Additional duties may be assigned as necessary to support evolving program needs, staffing
changes, team coverage, and continuity of services. In these circumstances, a supervisor will
approve these duties to ensure they do not change the core purpose of this position.

CLINICAL COUNSELING RESPONSIBILITIES
Provide/oversee evidence-based, trauma-sensitive crisis counseling and group programming for
shelter and outreach clients (may include supervising a clinical intern assigned to provide crisis
counseling for shelter clients)
Provide support, mentoring, and consultation for shelter advocates
Provide after-hours clinical consultation to shelter and administrative on-call staff when
responding to higher-risk crises as needed
Work closely with clinical coordinator who completes mental health needs assessments, provides
counseling intakes for survivors on the waitlist and triage/assess high risk clients in crisis for
highest priority, initiate contract paperwork; provide outside referrals to survivors who qualify
for other resources in need of services beyond our scope of care; and provide follow-up crisis
support for survivors on the waitlist until clients are assigned to an ongoing outreach counselor
or contracted therapist
Conduct biopsychosocial mental health assessments as needed, but primarily focused on addressing
clients on the waitlist and short-term crisis counseling needs
Maintain and ensure clear/concise client files, including session/service and progress notes,
treatment plans, client correspondence, telephone consultations, and termination summaries
Participate in ongoing clinical meetings, determine case staffing needs, and clinical
supervision/consultation
Participate in applicable, appropriate, related professional development opportunities

CORE COMPETENCIES:
Ability to provide supportive supervision, coaching and constructive feedback in a
trauma-informed and strengths-based manner
Sound judgement and ability to make timely decisions while balancing client needs, staff capacity
and organizational priorities

Demonstrated cultural competency and ability to effectively work with those from diverse
backgrounds and lived experiences
Ability to remain flexible and adapt effectively in a fast-paced, trauma-informed environment
Ability to maintain professionalism and appropriate boundaries in high-stress or challenging
situations
Cultivate professional relationships with program participants and colleagues to create an
atmosphere of empathy, safety, support, and collaboration within the organization
Demonstrated integrity and commitment to DOVEs mission
Ability to work independently and collaboratively as part of a multidisciplinary team
DOVE Center promotes the workplace values of Trust, Compassion, Accountability, Mutual Respect,
Excellence, and Inclusion. In addition to our workplace values, DOVE Center expects employees to
demonstrate commitment to our agency's Mission and Vision Statement, as well as our agency policies
and procedures.

REQUIREMENTS
Education:
Masters degree (or higher) in social work, psychology, or related field required.
License:
Licensed as a Clinical Social Worker (LCSW), or other equivalent unrestricted professional
license (LCMHC, LPC, LMFT, etc.) to practice independently as a mental health therapist
Training/Certifications:
Training and/or continuing education applicable to areas of interpersonal trauma, domestic and
sexual violence and abuse preferred, including certification in an evidenced-based trauma specific
treatment modality preferred (ex. TF-CBT, EMDR, Play Therapy, SE, DBT, Seeking Safety, LifeSpan
Integration, etc.)
Supervision Certification preferred
Experience:
Prior relevant experience as a practicing mental health professional working with children,
adults, and/or families who have experienced abuse trauma
Prior program management strongly preferred
Supervision experience preferred
Knowledge Requirements:
Proficiency with Microsoft Windows Operating Systems, Word, Excel, Google Suite, and Google
Chrome
Familiarity and experience with documenting in an electronic database and keeping documentation
current
Intellectual and Physical Requirements:
Bi-lingual (English/Spanish) preferred, but not required.
Bending, twisting, reaching, and other movement may be necessary in working with
children/adolescents
Lifting of office materials (up to 20 lbs.) may also be requested
Other Information:
Must have reliable transportation

Travel may occasionally be required for educational or business purposes. It is not anticipated
that any travel would last more than 2 3 days
Must adhere to the federal VAWA & HIPAA laws pertaining to confidential protected health
information
Must adhere to guidelines set forth by DOVE Center, the Department of Human Services (DHS),
Office for Victims of Crime (OVC), and other governing bodies, concerning program policies,
licensure requirements, and code of ethics
Employment dependent upon the successful completion of a criminal background check and initial
onboarding training
CPR/First Aid training certification required within the first 30 days of employment

Note: Employment at DOVE Center is dependent upon the successful completion of a criminal
background check and initial onboarding training. Must adhere to the federal VAWA & HIPAA laws
pertaining to confidential protected health information. Must adhere to guidelines set forth by
DOVE Center, the Department of Human Services (DHS), Office for Victims of Crime (OVC), and other
governing bodies, concerning program policies, licensure requirements, and code of ethics.

DOVE Center provides equal employment opportunities to all employees and applicants for employment,
without regard to race, color, religion, creed, gender, national origin, age, marital or veteran
status, sexual orientation, or the presence of handicaps or disabilities, or any other basis
protected by state or federal law.