Operations Program Manager Jobs in New York, NY (NOW HIRING)

The Senior Specialist, Program Management (Deployment Operations) owns the planning and execution backbone of RADAR's fleet deployment program - from scheduling and resource allocation through financial oversight and cross-functional coordination.

This role requires a systems-oriented and process-obsessed mindset to deliver structure, repeatability, and discipline to a deployment program spanning hundreds of sites and multiple stakeholder teams. It isn't just about tracking what is happening - it's about building the frameworks and routines that make execution more predictable and cross-functional handoffs cleaner.

Sitting within Deployment Operations, this role works closely with the Deployment Operations Lead, Deployment Support Manager, the Pilots and Special Projects team, Customer Experience, Store Planning, and external installation partners to ensure work is sequenced intelligently, resources are allocated efficiently, and overall program spend is managed proactively.

Fleet Rollout Scheduling and Coordination

• Own the deployment schedule across multiple customer rollout programs, ensuring work is sequenced to meet customer commitments, sales demand, and operational capacity.
• Maintain clear visibility into pipeline, backlog, and in-flight deployments - with supporting trackers and dashboards that give leadership real-time status without manual status chasing.
• Balance field resource allocation across customers and programs to maximize throughput and minimize scheduling conflicts.
• Identify scheduling risks early and escalate with clear options and recommendations.

Cross-Functional Liaison

• Serve as the primary coordination point between Deployment Operations and the Pilots and Special Projects team, ensuring pilot learnings, site requirements, and scope changes flow cleanly into fleet execution planning.
• Partner with Store Planning and Design, Hardware Supply Chain, and Customer Experience to align on deployment timelines, site readiness, and logistics dependencies.
• Track cross-functional action items and ensure follow-through without requiring escalation.

Internal Resource Allocation

• Work closely with the Deployment Operations Lead to assign internal resources to active projects and customers based on skill set, availability, and priority.
• Maintain a clear picture of team capacity and flag coverage gaps or overallocation before they become execution problems.
• Support onboarding coordination as the team scales.

Process and Systems Excellence

• Drive continuous improvement of scheduling and issue tracking. 
• Partner with Systems Analysts to develop reporting tools that reflect how work actually gets done.
• Build and maintain standardized templates, SOPs, and operating routines that reduce variability and manual effort across the deployment program.

• 3+ years of experience in program management, operations coordination, or deployment operations - with hands-on ownership of the tools and workflows that support execution.
• Strong organizational and scheduling skills; comfortable managing multiple workstreams across different customers and timelines simultaneously.
• Experience managing vendor deliverables and holding partners accountable in fast-paced, time-bound environments.
• Financial fluency: comfortable with budget tracking, program-level spend reporting, and cost trend analysis.
• Proven ability to drive cross-functional coordination across teams with different priorities and working styles.
• Strong written communication; able to produce clear status updates and escalations that don't require interpretation.

• Experience in retail store deployments, multi-site rollouts, or distributed hardware programs.
• Familiarity with RFID, IoT, or hardware-plus-SaaS deployment environments.
• Experience building SOPs, trackers, and operating playbooks from scratch.
• Lean Six Sigma Green Belt, PMP, or equivalent experience in structured process improvement and program execution.
• Comfort working in environments where processes are still being developed and refined

• Learn RADAR's deployment workflows, customer programs, scheduling rhythms, and vendor relationships.
• Audit the current scheduling and financial tracking tools to understand what exists, what's inconsistent, and where the biggest friction points are.
• Shadow the Deployment Operations Lead and internal associates to understand how work is allocated today and where handoffs break down.
• Get up to speed on active rollout programs, backlog status, and in-flight change orders.

• Take ownership of the master deployment schedule and drive the weekly scheduling cadence with minimal oversight.
• Establish a consistent operating rhythm with the Pilots and Special Projects team.
• Begin formalizing resource allocation inputs and team capacity tracking in a structured format.

• Deliver measurable improvements in scheduling predictability, financial tracking accuracy, and cross-functional coordination quality.
• Publish a deployment operations playbook covering scheduling, resource allocation, vendor coordination, and financial oversight - with templates and SOPs that the team can pick up and run with.
• Establish a clean, repeatable handoff model from Pilots and Special Projects into fleet rollout execution.

At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $90,000-$144,000. Individual pay is determined by work location and additional factors,  including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan,  flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. 

Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.