Operations Program Manager Jobs in Indianapolis, IN

Job Summary:
Computer World Services Corp. (CWS) is seeking a Program Manager to provide leadership and oversight for contract performance under a GSA program. The role involves managing multiple projects, ensuring efficient service delivery, and serving as the primary point of contact for the government.
Responsibilities:
• Provide day-to-day management of all program operations, supporting multiple projects, workstreams, and geographically dispersed personnel.
• Organize, direct, and coordinate planning and production of all contract activities.
• Ensure adherence to the PWS, SLAs, technical requirements, and quality standards.
• Serve as the Government’s primary point-of-contact for all programmatic, technical, and contract matters.
• Lead all contractor staff; provide supervision, tasking, mentorship, QA/QC oversight, and performance management.
• Ensure customer satisfaction, stakeholder alignment, and timely resolution of escalated issues.
• Provide financial management, cost tracking, resource management, and staffing oversight.
• Conduct detailed quality reviews for deliverables, documentation, and technical work products.
• Serve as the named Primary Project Manager for the contract.
• Provide overall management, direction, financial reporting, QA/QC oversight, and leadership.
• Ensure both business processes and technical activities meet required standards.
• Oversee performance across all contractor personnel, subcontractors, and task areas.
• Project Management Plan (PMP)
• Change Management Process and documentation
• Performance Management and measurement reports
• In-Process Reviews (IPRs) and Weekly Status Updates
• Progress Reviews with Government Management
• Project Management Support documentation and controls
• Transition Management
• Keep current with emerging technologies and incorporate modernization opportunities into program strategy.
• Develop and deliver Information Technology Infrastructure Design Documentation.
• Provide advanced technical documentation and guidance across:
• Infrastructure troubleshooting methodologies
• Vulnerability management
• Network and system optimization
• Software distribution and enterprise reporting
• Infrastructure monitoring and performance analysis
• Deliver senior-level presentations covering engineering, operations, teleservices, and IA/cybersecurity technology domains.
• Identify technical gaps, evaluate alternatives, and provide recommendations for improvement, modernization, and risk mitigation.
• Provide technical and management leadership on major tasks or technology assignments.
• Establish goals, strategies, and plans that support project and program objectives.
• Provide advanced domain expertise that may have critical impact on project success.
• Direct and control financial management, staffing, and operational methods to ensure technical requirements are met.
• Engage directly with clients, including negotiations and executive-level discussions.
• Initiate, supervise, and develop complex program requirements from inception to conclusion.
• Lead surveys, studies, and data analysis to provide actionable recommendations and solutions.
Qualifications:
Required:
• Bachelor’s degree.
• Demonstrated experience managing programs of similar scope and complexity within DoD or other federal agencies.
• Proven leadership of large-scale IT operations (40+ personnel) across diverse functional areas.
• Expertise in environments involving user systems, integration, training, and multi-skill teams.
• Strong background in quality assurance, customer satisfaction, complaint tracking, and QC programs.
• Exceptional written and verbal communication skills, including briefing senior Government officials.
• Skills in manpower utilization, subcontractor management, procurement support, training, problem resolution, and employee relations.
• Progressive experience as a Project Controller, including financial oversight and analysis.
• Knowledge of project structures, WBS development, planning, and scheduling.
• Experience evaluating configuration alternatives, including: Cost analysis, Risk analysis, Performance predictions.
• Experience conducting business decision analyses: Cost-benefit, Business case analysis, Major IT infrastructure assessments.
• Experience conducting Total Cost of Ownership (TCO) analyses and using TCO tools.
• Project Management Professional (PMP) or equivalent – REQUIRED
• Must be a U.S. Citizen.
• Selective Service registration required (if applicable).
• Top Secret Security Clearance required
• Must maintain fitness and eligibility for national security positions.
Preferred:
• MA/MS degree preferred
• Relevant commercial certifications (e.g., ITIL, Agile, CISSP, CSM) – desired
Company:
Computer World Services Corp. is an information technology company specializing in end to end network operations and IT solutions. Founded in 1990, the company is headquartered in Falls Church, USA, with a team of 201-500 employees. The company is currently Growth Stage.