Operations Program Coordinator Jobs in Wallingford, CT

Employment Type:Full timeShift:Day ShiftDescription:Ready to thrive in a dynamic, high-energy environment? Join our Lung Screening Program Team and bring your exceptional talents to a team that makes a real impact-every single day.
If you love helping patients, staying organized, and being part of a fast paced, supportive team... we want to meet you!
You would be responsible for the daily operations, including staff and workflow, for the Lung Cancer Screening Program (LCSP). Supports all aspects of the LCSP database including data extraction and entry, statistical reporting, and enhancements, including participating in community outreach events. Collaborates with Thoracic Surgery, Radiology, Pulmonary, Oncology and other departments to support all efforts related to guiding patients through the screening process, utilizing best practices. Works with referring physician offices and clinics to manage initial referrals through follow-up imaging tests and workup for all suspicious findings.

What You Will Do:

• Guides patients through the screening, enrollment, and appointment process and works together with program staff to Schedule appointments and diagnostic studies, obtain prior authorizations and track status of patients in database.

• Performs program Quality assessment checks, audits, and reviews.

• Aids in developing and driving initiatives to eliminate barriers to the lung cancer screening program. Provides assistance and collaboration to establish processes and standards that ensure consistent patient scheduling including follow up diagnostic imaging exams.

• Conducts outreach with potential referring providers and works collaboratively with physician liaisons and related departments to increase referrals to the program.

• Communicates with referring physicians regarding patient appropriateness for program and coordinates information with referral services.

• Distributes patient letters, provides follow-up and confirmation calls and responsible for collecting and maintaining patient responses to program surveys. Responsible for maintaining the LCSP database, which includes data entry, patient letters, patient management activities and statistical reporting.

• Responsible for managing the National Lung Cancer Screening Registry including extracting data from operative reports, pathology reports and imaging and manually uploading into the ACR to maintain accreditation standards.

• Prepares weekly program statistics. Provides updates on program activity, statistics, and recommendations for program enhancements.

• Serves as an active member of the Lung Cancer Screening Program Steering committee and as an ad-hoc member to the Thoracic Tumor Board committee. Serves as an ad-hoc member to the Lung Cancer Tumor Board team.

• Ensures all accreditation requirements are adhered to, gathers, and submits required data in a timely fashion.

• Coordinates with Patient Financial Services and the Finance Department as needed. Assists in tracking the financial impact of program. Prepares analytical data as requested.

• Helps plan and organize community outreach events, working collaboratively with THOfNE department such as Community Health and Wellness, Oncology, and other departments. Offsite work and hours may occasionally apply. Assists in the planning of specialized lung cancer and smoking cessation events and programs during key times of the year including lung cancer awareness month.

• Provides cross-coverage to the thoracic surgery clinic and oncology clinic as needed.

Position Hours: Monday - Friday; hours can be flexible around start/end times

Minimum Qualifications:

• Minimally requires a high school diploma or equivalent. Associate's degree in related field is preferred. Medical Assistant and/or certified tumor registrar (CTR) preferred.

• A minimum of three (3) years of progressive relevant experience in a healthcare environment. Previous experience in Pulmonary Medicine, Oncology or Diagnostic Imaging preferred. Prior experience in scheduling preferred.

• Advanced knowledge of computer systems, Microsoft office-Word, PowerPoint, Excel, etc. Requires exceptional data entry skills.

• Strong organizational and interpersonal skills. Demonstrates attention to detail. Presentation skills required.

• Strong customer service skills required. Excellent communication skills required to interact with all levels of Clinic personnel. Ability to take initiative and work independently with minimum supervision.

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Position Highlights and Benefits:

• Great benefits effective on Day #1

• Patient-centric environment

• Career growth and advancement potential

• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.