Operations Program Coordinator Jobs in Gilbert, AZ

About PCA:

With more than 300 Members and growing, PCA is the influential 501(c)(3) non-profit community development organization that has tremendous impact on Greater Downtown Phoenix through the united vision and commitment of our Members.

Formed in 1983, when a much smaller Downtown Phoenix was in decline, PCA launched significant public-private partnerships that catalyzed quality new development in the heart of Phoenix and contributed to our growing urban vitality.

Today, PCA continues to find the right opportunities for business leaders to collaborate with government – city, county, state, and local federal agencies – and with other stakeholders including educational, cultural, community groups, research institutions, and emerging industries to build the 21st century city we want. PCA continues to work closely with City of Phoenix elected officials and staff and serves as an effective platform for public/private dialogue on community and economic development issues.

As the membership affiliate of Downtown Phoenix Inc. (DPI), PCA immediately connects Members with all that Downtown Phoenix has to offer. PCA Members have greater access to information and opportunities that directly and positively affect their businesses, bottom lines, and impact in the community.

Salary range: $60,000–$65,000 annually (DOE)

Position Description:

Provides programmatic and operational support to Phoenix Community Alliance (PCA), working directly with the Senior Director and Advocacy Director to advance PCA's Member engagement, Committee programs, and advocacy initiatives across Greater Downtown Phoenix. The Program Coordinator owns the day-to-day operations of PCA's Committee Meeting cycle and supports the advocacy program at the local, state and federal levels.

Job Duties:

· In coordination with PCA's Advocacy Director, serve as the operational owner of the PCA Committee meeting cycle, following PCA's standard Committee Meeting Checklist:

o Confirm meeting locations, draft agendas using the standard template, route agendas and materials for Committee Leadership review, prepare sign-in sheets and printed agenda packets, and support room set-up and day-of logistics

o Draft Committee emails and day-of reminders, route test emails for staff review, and schedule approved sends to Committee lists through PCA's email platform

o Keep Committee meeting pages on the PCA website current, confirming dates, times, locations, and agenda links before each distribution

o Track Committee engagement: ensure attendee sign-in, take in-person and online head counts, scan and file sign-in sheets, and maintain the Committee Attendance Tracker

o Support meeting follow-through, including action item documentation, filing materials to the network drive, and updating Committee projects and tasks in Asana

• In coordination with DPI’s Executive Assistant to ensure consistency across all DPI affiliated boards and executive committees, manage Board of Directors Meetings for PCA: secure information from staff, prepare and send out Board packets, secure meeting facilities, coordinate lunches, coordinate with outside speakers, assist with the preparation of presentations and other documents, prepare minutes and legal notices, and assist as needed at the actual meetings

• Work in coordination with PCA’s Advocacy Director to support PCA's advocacy program, including monitoring City of Phoenix Council agendas, boards and commissions activity, and other local government proceedings relevant to Greater Downtown, and assisting with the preparation of briefing materials and position summaries

• With support from DPI’s Community Engagement team, execute a variety of PCA events and programs, including quarterly Member meetings, Committee programming, and PCA-facilitated civic conversations

• Identify and develop content for and coordinate the schedule and creation of PCA monthly e-newsletter communications and targeted email blasts

• Work in coordination with DPI’s Marketing Director and team to serve as phoenixcommunityalliance.com website administrator and content manager by identifying content for PCA digital platforms (website, social media, e-newsletters) and print collateral, and track PCA Member announcements and media coverage and promote them through appropriate PCA channels

• Support Member onboarding and engagement touchpoints in partnership with the Senior Director, including attendee and touchpoint logging in PCA's CRM

• Interact with the PCA Membership, City partners, and the Downtown community as a representative of PCA

Qualifications:

• Bachelor's degree in Public Administration, Political Science, Communications, Marketing, Business, or a related field preferred

• An understanding of principles of community engagement, and state and local government policy and administration

• 2 to 5 years of experience in program coordination, community engagement, public or governmental affairs, or nonprofit or government administration

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); experience or demonstrated ability with email marketing platforms, CRM systems, Claude, and Asana or other project management tools

• Demonstrated ability to work independently, multi-task, and meet deadlines in a fast-paced environment

• Excellent written and verbal communication skills

• Demonstrated problem-solving and strong decision-making capability

• Proven ability to handle confidential and sensitive information with discretion

Ideal Characteristics:

• Genuine interest in Downtown Phoenix and the civic issues that shape it

• Enjoys being a part of a small, mission-driven team

• Passion for engaging Members in the mission and work of the organization

• Adaptable and self-motivated with a collaborative spirit

• Forward-looking thinker who actively seeks opportunities to improve processes and present innovative, cost-effective and revenue-generating solutions