Operations Process Manager Jobs in Huntersville, NC

About Us

LHM Media Group is the parent company of Luxury Home Magazine, a growing multi-market luxury media brand with a national footprint. We deliver high-end content and advertising solutions to the luxury real estate industry and related businesses across the United States.

We are scaling rapidly and seeking a strong operational leader to bring structure, execution, and efficiency to the business as we professionalize our operations.

About the Role

This is a high-ownership, execution-heavy role for a strong operator who thrives on driving results rather than supporting them. You will partner directly with leadership to own day-to-day execution, reduce reliance on them for routine matters, build scalable systems, and act as a true force multiplier for the business.

This is not a traditional administrative or executive assistant position. Expect full ownership of outcomes, accountability enforcement, and continuous process improvement.

What You’ll Own

Operational Execution

• Drive day-to-day operations and ensure tasks, projects, and follow-ups are completed on time and to standard

• Proactively identify inefficiencies and implement solutions that increase speed and clarity

• Maintain momentum across teams with consistent ownership and follow-through

Accounts Receivable & Collections

• Fully own the end-to-end invoice follow-up and collections process

• Build and improve systems for tracking, reminders, escalation, and payment recovery

• Proactively follow up with clients — including making collection calls — to secure timely payments while maintaining strong relationships

This is a key performance area. The role requires hands-on collections work — including making proactive phone calls and persistent follow-ups — today, while you simultaneously design and implement better systems that will significantly reduce manual chasing over time.

If you are not comfortable with regular collections calls and firm follow-up, this is not the right role for you.

Project Management

• Own high-impact, cross-functional initiatives from concept through completion

• Translate leadership priorities into clear plans, timelines, and deliverables

• Remove blockers quickly, maintain momentum, and hold stakeholders accountable

Processes & Systems

• Redesign, document, and continuously improve core operational processes and SOPs — including building new ones as the business evolves

• Develop and deliver training materials, resource documents, and video guides for internal teams (primary) and external partners as needed

• Optimize Asana, Google Workspace, and CRM platforms

Team & Stakeholder Support

• Act as the primary operational point of contact for internal teams and distributors, serving as the first line of problem-solving and decision-making

• Support leadership by participating in strategy and business development conversations, performing research, surfacing obstacles, assisting with prioritization, and converting objectives into detailed execution plans

• Drive execution of both day-to-day operations and new strategic initiatives with excellence, significantly reducing leadership dependency across the board

Distributor Relations & Compliance

• Serve as the primary operational point of contact for all distributors and act as the first line of defense for questions and day-to-day operational issues

• Support regular communication and maintain strong, consistent relationships across the distributor network

• Enforce ADA (Distribution Agreement) terms, including royalty reporting, payment deadlines, and late fee structures

• Revamp and right-size the corporate audit process for accuracy, efficiency, and accountability

• Build structured systems, automated reminders, and workflows to drive compliance and minimize manual enforcement

What Success Looks Like

• Operations run smoothly and predictably with minimal leadership intervention

• Key projects are delivered on time and with clear accountability

• Invoices are collected proactively and efficiently

• Documented processes are in place and actively used across the team

• The business feels more professional, organized, and scalable

• Leadership is no longer the bottleneck for day-to-day execution

What We’re Looking For

• 5–10 years of experience in operations, project management, or business operations roles (experience in media, publishing, real estate, or small-to-mid-size growth companies is a plus)

• Proven ability to own outcomes and drive execution independently

• Strong systems thinker who naturally improves processes

• Excellent communicator who is comfortable following up, escalating, and holding people accountable

• Highly organized with exceptional follow-through

• Proficiency with Asana (or similar), CRMs, Google Workspace, and project management tools

Compensation

• Base salary: $70,000 – $80,000

• Performance-based bonus tied to collections improvement, project delivery, and operational impact

If you're ready to grow your income, work with elite clients, and represent a brand that sets the gold standard in luxury media we want to hear from you.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@lhmmediagroup.com.

LHM Media Group is the parent company of Luxury Home Magazine, a growing multi-market luxury media brand with a national footprint. We deliver high-end content and advertising solutions to the luxury real estate industry and related businesses across the United States.

We are scaling rapidly and seeking a strong operational leader to bring structure, execution, and efficiency to the business as we professionalize our operations.