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Operations Process Manager Jobs in Framingham, MA

Spindrift

Customer Operations Manager

Newton, MA · On-site

$147K/yr

The Customer Operations Manager identifies opportunities to standardize processes, improve systems ... enhance training, and implement scalable solutions that enable growth. Working closely with Sales ...

SharkNinja

Manager, Media Operations (US)

Needham, MA · On-site

Process Management & Operational Excellence * Help manage workflows from campaign intake through launch and reporting. * Maintain SOPs, checklists, and process documentation to improve consistency.

Nanobiosym

Operations Growth Manager

Cambridge, MA · On-site

$100K/yr

Key Responsibilities Operational Leadership & Process Management * Own and optimize all day-to-day operational workflows across the organization. * Design, implement, and continuously improve ...

Nanobiosym

Operations Growth Manager

Cambridge, MA · On-site

Key Responsibilities Operational Leadership & Process Management * Own and optimize all day-to-day operational workflows across the organization. * Design, implement, and continuously improve ...

Pwc

AIT - DevOps Manager

Boston, MA · On-site

$99K - $297K/yr

... processes to streamline software development cycles - Utilizing Ansible and Terraform for efficient software provisioning and infrastructure management - Implementing security controls and incident ...

Staples, Inc.

Manager Travel Operations

Framingham, MA · On-site

Develop programs, tools, and processes that drive execution, operational excellence, and simplification for store and field leaders. * Manage the development, implementation, and adoption of tools ...

Bevi

Sales Operations Manager

Boston, MA · Hybrid

You'll bring real operational depth to the team-managing Salesforce data quality, running ... Support user onboarding processes and documentation so reps can get up to speed consistently ...

SERVPRO Team JRF

Mitigation Operations Manager

Salem, MA · On-site

$100K - $120K/yr

Oversee day-to-day mitigation operations across NH locations, ensuring consistency in quality, safety, and processes * Manage daily WIP meetings and ensure efficient and productive scheduling

IntelliSource

Senior Operations Manager

Worcester, MA · On-site

$100K - $120K/yr

Monitor trainer effectiveness; continuously update training materials to reflect process changes ... Competitive base salary commensurate with Senior Operations Manager market benchmarks * Salary ...

LinkSquares, Inc.

People Operations Manager

Boston, MA · Hybrid

$115K - $135K/yr

We automate the contracting process for legal, finance, and HR teams, helping them save time, cut ... The People Operations Manager is a detail-oriented, highly organized professional who thrives on ...

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All JobsOperations Process JobsOperations Process Manager JobsOperations Process Manager Jobs in Framingham, MA

Operations Process Manager information

See Framingham, MA salary details

$35K

$104.6K

$171.3K

How much do operations process manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for operations process manager in Framingham, MA is $104,644.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $133,200.00 per year, depending on experience, location, and employer.

How does an Operations Process Manager typically collaborate with cross-functional teams to drive process improvements?

Operations Process Managers frequently work with departments such as supply chain, finance, quality assurance, and IT to identify inefficiencies and implement process enhancements. Collaboration usually involves leading workshops, facilitating regular meetings, and gathering feedback from stakeholders to ensure proposed solutions align with broader business goals. Strong communication and project management skills are essential, as the role often requires translating technical process changes into actionable steps for various teams. This collaborative approach not only streamlines operations but also fosters a culture of continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as an Operations Process Manager, and why are they important?

To thrive as an Operations Process Manager, you need expertise in process optimization, analytical thinking, and project management, often supported by a degree in business or engineering. Familiarity with Lean, Six Sigma methodologies, ERP systems, and relevant certifications like PMP or Six Sigma Green Belt is common. Exceptional problem-solving, leadership, and communication skills set standout performers apart in this role. These competencies are critical for driving efficiency, continuous improvement, and effective cross-functional collaboration within operations.

What is the difference between Operations Process Manager vs Operations Analyst?

AspectOperations Process ManagerOperations Analyst
ResponsibilitiesOversees process improvements, manages teams, implements operational strategiesAnalyzes data, identifies inefficiencies, supports process optimization
Required SkillsLeadership, project management, process improvement methodologiesData analysis, problem-solving, reporting skills
CertificationsLean, Six Sigma, PMP often preferredLean, Six Sigma certifications beneficial but not mandatory
Work EnvironmentManagement, cross-departmental collaborationData-driven analysis, reporting, support roles

The Operations Process Manager focuses on leading and improving operational processes, often managing teams and implementing strategies. In contrast, the Operations Analyst primarily analyzes data to identify inefficiencies and supports process improvements. Both roles require analytical skills, but the manager role emphasizes leadership and strategic planning, while the analyst role centers on data analysis and reporting.

What is the role of an operations process manager?

An operations process manager oversees and improves organizational workflows and procedures to increase efficiency and productivity. They analyze current processes, implement best practices, and often use tools like process mapping and data analysis to optimize operations across departments.
What cities near Framingham, MA are hiring for Operations Process Manager jobs? Cities near Framingham, MA with the most Operations Process Manager job openings:
Operations Process Manager jobs near you
Infographic showing various Operations Process Manager job openings in Framingham, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $104,644 per year, or $50.3 per hour.

Customer Operations Manager

Spindrift

Newton, MA • On-site

$147K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Who We Are
At Spindrift, we're making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That's why every Spindrift beverage is made the hard way-with real squeezed fruit, never from concentrate. From sourcing the best-tasting fruit globally to maintaining a carefully honed manufacturing process, we believe in doing things the hard way, the intentional way, the better albeit more challenging way, the right way - because, in the end, it's worth it. Spindrift® sparkling water is available nationwide, and Spindrift® Tea and Spindrift® SODA are available in select markets. We are also a proud member of 1% for the planet, donating to environmental causes. Spindrift is headquartered in Newton, MA.
The Role
The Customer Operations Manager is responsible for strengthening the operational capabilities of the Customer Operations function while supporting day-to-day execution of customer order management. This role serves as the department's operational expert, partnering with Coordinators to resolve complex issues, build technical and process expertise, and continuously raise the team's overall capability.
Success is measured not only by resolving today's operational challenges, but by improving how the team operates tomorrow. The Customer Operations Manager identifies opportunities to standardize processes, improve systems, enhance training, and implement scalable solutions that enable growth. Working closely with Sales, Supply Chain, Logistics, Finance, IT, Warehousing, customers, and external logistics partners, this position helps ensure exceptional service, operational excellence, and continuous improvement across the order-to-cash process.
What You'll Own
Capability Building & Operational Support
  • Serve as the department's operational subject matter expert, providing guidance and support to Customer Operations Coordinators on complex order management, inventory, logistics, ERP, EDI, customer-specific requirements, and cross-functional issue resolution.
  • Act as the first point of escalation for complex order management, transportation, inventory and accounting issues, coordinating timely resolution across internal teams and external partners.
  • Build the technical and operational capability of the Customer Operations team through coaching, knowledge sharing, onboarding, training, and reinforcement of best practices.
  • Develop team expertise in ERP functionality, EDI transaction flows, customer portals, and operational processes to improve first-time resolution and overall execution.
  • Partner with Coordinators to balance workload and provide operational support during periods of high volume, customer implementations, product launches, and other business-critical initiatives.
  • Analyze operational trends, recurring issues, and performance metrics to identify capability gaps and recommend actions before customer service is impacted.

Process Improvement & Operational Excellence
  • Lead cross-functional process improvement initiatives that improve customer experience, increase efficiency, reduce operational risk, and support business scalability.
  • Identify opportunities to simplify workflows, eliminate manual effort, and standardize processes across the Customer Operations function.
  • Develop, maintain, and continuously improve SOPs, training materials, playbooks, and operational documentation that build long-term team capability.
  • Partner with Supply Chain, Sales, Logistics, Finance, IT, customers, and logistics partners on ERP enhancements, EDI connectivity, customer onboarding, systems implementations, and transaction troubleshooting.
  • Support implementation of new customers, products, distribution partners, and customer requirements by designing scalable operational processes.
  • Evaluate recurring operational issues to identify root causes and implement sustainable corrective actions rather than short-term fixes.
  • Monitor operational KPIs and use data to identify improvement opportunities, prioritize initiatives, and measure the effectiveness of process changes.
  • Champion a culture of continuous improvement, encouraging innovation, operational consistency, knowledge sharing, and adoption of new tools and technologies.

Requirements
Who You Are
  • 5+ years of experience in Customer Operations, Order Management, Logistics, Supply Chain Operations, or a related operational function.
  • Bachelor's degree in Business, Supply Chain, Operations, Finance, or related discipline preferred.
  • Demonstrated expertise managing and troubleshooting complex order-to-cash processes within ERP and EDI systems.
  • Experience working with customer portals, logistics partners, and trading partners to resolve order and shipment exceptions.
  • Proven ability to lead projects and influence cross-functional teams without direct authority.
  • Experience coaching, mentoring, or developing peers in a fast-paced operational environment.
  • Strong analytical, operational decision-making, and problem-solving skills.
  • Excellent written and verbal communication skills.

Working Conditions
  • Position is based in Newton, MA in Spindrift's HQ office.
  • Must work in HQ office 4 days a week.
  • Minimal travel required (less than 5%).

Benefits
Compensation & Benefits
Base Salary: $90,000-110,000, plus annual incentive
This range reflects the expected hiring range for this role in the Greater Boston area. Final compensation will be based on experience and qualifications.
Benefits include:
  • Medical, dental, and vision insurance
  • 401(k) with company match

Paid holidays, vacation, sick, personal, and parental leave
  • Annual allowances for product, wellness, professional development, and social justice education
  • Voluntary life and disability coverage

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