Operations Process Manager Jobs in Framingham, MA

COCC is recruiting for our client, a long established credit union. They are searching for Senior Deposit Operations Specialist to join a collaborative, close knit team where your experience will be valued and your voice will be heard.

This is an excellent opportunity for someone with a background in retail banking or credit union operations who has built experience in deposit related functions and is ready to transition into a more operational, back office focused role. If you enjoy problem solving, working across multiple deposit functions, and being a go to resource for others, this could be a strong next step in your career.

Why this role stands out

This position offers the chance to join a team that works closely together, supports one another, and plays a critical role in the day to day success of the organization. It is ideal for someone who wants to expand beyond the front line of banking and build deeper expertise in ACH, IRA administration, wires, account maintenance, debit card operations, reconciliations, and regulatory compliance.

You will have the opportunity to take ownership of complex work, support process improvement, and serve as a key resource for team members while continuing to grow your operational knowledge.

What you will do

As the Senior Deposit Operations Specialist, you will support a wide range of deposit operations functions with a focus on accuracy, compliance, efficiency, and service. Responsibilities include:

ACH Operations

• Process ACH activity daily, including incoming files, business client ACH files, returns, reversals, balancing, and settlement verification
• Handle exception reports, government reclamations, and death notices
• Reconcile ACH related general ledger accounts and prepare corrections to internal GL and deposit clearing accounts as needed

Plastic Card Operations

• Process ATM and debit card disputes and chargebacks
• Monitor accounts for unusual activity and help resolve member issues related to debit card activity

IRA Administration

• Maintain IRA accounts for accuracy and completeness, including year end IRS reporting
• Process IRA death claims in a timely and compliant manner
• Administer new IRA accounts, rollovers, withdrawals, and system updates to ensure accurate reporting

Account Activity and Maintenance

• Provide overrides and operational support to staff
• Review online account opening activity and new account documentation
• Handle account exceptions in accordance with Customer Identification Program requirements
• Report closures, fraud, and account abuse to account verification companies
• Verify, process, and release wires
• Process death claims, levies, garnishments, and bankruptcy requests in accordance with established procedures

Operational Support and Team Collaboration

• Process City of Boston pension and payroll ACH files
• Attend department meetings and stay current on regulatory changes and new products
• Provide backup and guidance to other Deposit Operations team members
• Review and improve workflows to support operational efficiency and accuracy
• Conduct audits of deposit accounts and processes to identify discrepancies and resolve issues
• Manage escalated or complex deposit operations tasks and support the overall success of the department

What we are looking for

• 3 to 5 years of work experience, including at least 2 years in Credit Union Retail or Back Office Operations
• Strong understanding of deposit operations and related banking processes
• Ability to work accurately and independently with minimal supervision
• Strong problem solving and critical thinking skills
• Clear, professional, and effective written and verbal communication
• Proficiency with Microsoft Office and the ability to learn and work within additional software platforms and SaaS tools
• A team oriented mindset with the ability to support and mentor others

Education and preferred qualifications

• High school diploma, GED, or foreign equivalent required
• IRA or ACH training, certifications, or vendor credentials are a plus
• Willingness to participate in ongoing training related to compliance and best practices

Ideal background

This role could be a great fit for someone who has worked in:

• Retail banking
• Branch operations
• Universal banker or senior teller roles with operational exposure
• Credit union operations
• Deposit services
• Back office banking support

If you have experience supporting deposit accounts, handling account maintenance, working with ACH or wires, or navigating compliance related processes, this is a strong opportunity to move deeper into operations and broaden your career path.

The salary range for this role is $55,000 - $60,000. This is an on-site role.