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Operations Process Manager Jobs in Amherst, MA (NOW HIRING)

Home Depot

Operations Experience Manager

Westfield, MA · On-site

The Ops XM drives operational excellence by physically executing inbound freight processes and ... The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes ...

Framebridge

Operations Manager

Holyoke, MA

$108K - $114K/yr

The processes and workflows will drive very high levels of safety, quality yields, and deliveries based upon customer order dates. The Operations Manager will develop their team to ensure that goals ...

Amazon

Operations Manager

Charlton, MA · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... Lean process, Kaizen, and/or Six Sigma. - Demonstrated problem solving skills and analytical skills ...

Framebridge

Operations Manager

Holyoke, MA · On-site

$108K - $114K/yr

The processes and workflows will drive very high levels of safety, quality yields, and deliveries based upon customer order dates. The Operations Manager will develop their team to ensure that goals ...

Amazon

Operations Manager

Holyoke, MA · On-site

We hire Operations Managers based on location preference and the business' current openings. Key ... performance metrics, process improvement or lean techniques experience Amazon is an equal ...

CVS Health

Operations Manager

Springfield, MA

$20 - $34/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such ... Additional details about available benefits are provided during the application process and on ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

Responsibilities: • Drives creation of quality initiatives, process change initiatives and other ... Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers ...

Amazon

Sr. Operations Manager

Charlton, MA · On-site

Responsibilities: • Drives creation of quality initiatives, process change initiatives and other ... Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers ...

Amazon

Sr. Operations Manager

Charlton, MA

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Drives creation of quality initiatives, process change initiatives and other Lean initiatives to ...

Amazon

Sr. Operations Manager

Charlton, MA

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Drives creation of quality initiatives, process change initiatives and other Lean initiatives to ...

Walgreens

Pharmacy Operations Manager

Chicopee, MA · On-site

Responsible for operating pharmacy systems to obtain patient and drug information and process ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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All JobsOperations Process Manager JobsOperations Process Manager Jobs in Amherst, MA

Operations Process Manager information

See Amherst, MA salary details

$33.5K

$100.2K

$164K

How much do operations process manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for operations process manager in Amherst, MA is $100,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,400.00 and $127,500.00 per year, depending on experience, location, and employer.

How does an Operations Process Manager typically collaborate with cross-functional teams to drive process improvements?

Operations Process Managers frequently work with departments such as supply chain, finance, quality assurance, and IT to identify inefficiencies and implement process enhancements. Collaboration usually involves leading workshops, facilitating regular meetings, and gathering feedback from stakeholders to ensure proposed solutions align with broader business goals. Strong communication and project management skills are essential, as the role often requires translating technical process changes into actionable steps for various teams. This collaborative approach not only streamlines operations but also fosters a culture of continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as an Operations Process Manager, and why are they important?

To thrive as an Operations Process Manager, you need expertise in process optimization, analytical thinking, and project management, often supported by a degree in business or engineering. Familiarity with Lean, Six Sigma methodologies, ERP systems, and relevant certifications like PMP or Six Sigma Green Belt is common. Exceptional problem-solving, leadership, and communication skills set standout performers apart in this role. These competencies are critical for driving efficiency, continuous improvement, and effective cross-functional collaboration within operations.

What is the difference between Operations Process Manager vs Operations Analyst?

AspectOperations Process ManagerOperations Analyst
ResponsibilitiesOversees process improvements, manages teams, implements operational strategiesAnalyzes data, identifies inefficiencies, supports process optimization
Required SkillsLeadership, project management, process improvement methodologiesData analysis, problem-solving, reporting skills
CertificationsLean, Six Sigma, PMP often preferredLean, Six Sigma certifications beneficial but not mandatory
Work EnvironmentManagement, cross-departmental collaborationData-driven analysis, reporting, support roles

The Operations Process Manager focuses on leading and improving operational processes, often managing teams and implementing strategies. In contrast, the Operations Analyst primarily analyzes data to identify inefficiencies and supports process improvements. Both roles require analytical skills, but the manager role emphasizes leadership and strategic planning, while the analyst role centers on data analysis and reporting.

What does an Operations Process Manager do?

An Operations Process Manager is responsible for overseeing and optimizing the processes within an organization to ensure efficiency, quality, and productivity. They analyze existing workflows, identify areas for improvement, and implement best practices to streamline operations. Their goal is to reduce costs, eliminate bottlenecks, and ensure that the organization's processes align with strategic goals. They often collaborate with different departments to ensure smooth and effective business operations.
What cities near Amherst, MA are hiring for Operations Process Manager jobs? Cities near Amherst, MA with the most Operations Process Manager job openings:
Operations Process Manager jobs near you
Infographic showing various Operations Process Manager job openings in Amherst, MA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $100,193 per year, or $48.2 per hour.
Operations Experience Manager

Operations Experience Manager

Home Depot

Westfield, MA • On-site

Full-time

Posted 10 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,242 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes-strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.
Key Responsibilities:
  • 30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.
  • 30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training & Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.
  • 15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
  • 25%- Shared Manager on Duty -Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:
  • This Position typically Reports to Operation Assistant Manager
  • This position has 4 Direct Reports

Travel Requirements:
  • No travel required

Physical Requirements:
  • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:
  • Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:
  • Must be 18 years of age or older
  • Must be legally permitted to work in the United States
  • Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
  • 1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:
  • At least 1 year prior merchandising and/or operational experience.
  • At least 1 year leadership experience, preferably big box retail.
  • Knowledge of the home improvement industry.

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 2 + years of previous related work experience

Preferred Years of Work Experience:
  • No additional years of experience

Minimum Leadership Experience:
  • 1+ year of previous leadership Experience

Preferred Leadership Experience:
  • 1+ year of previous leadership Experience

Certifications:
  • None

Competencies:
  • Action Oriented
  • Decision Quality
  • Collaborates
  • Self-Development
  • Situational Adaptability
  • Communicates Effectively
  • Customer Focus
  • Manages Conflict
  • Develops Talent
  • Manages Conflict

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:
The pay range for this position is between $50,000.00 - $60,000.00

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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