Operations Performance Manager Jobs in Vancouver, BC

Engineers and Geoscientists British Columbia is currently searching for a Manager, Organizational Performance to join our team in Burnaby! 
The Manager, Organizational Performance leads the organization’s performance planning and reporting function, playing a key role in the organization’s forward planning and continuous improvement efforts. The role is accountable for the development and implementation and monitoring of an organizational performance framework, based on industry best practice. Within the organizational performance framework, the position is accountable for the development, tracking, analysis and reporting of organization-wide performance metrics to measure and assess Engineers and Geoscientists BC’s ability to effectively regulate and deliver on its mandate.
Our organization - one of BC's Top Employers – offers a competitive salary, comprehensive and generous benefits, and an inclusive culture. Full details on our compensation and benefits value offering can be found below.

WHAT YOU WILL BE DOING 

• Plays a supporting role in the organization’s forward planning and delivery of operational excellence by supporting strategic planning, implementation, renewal and continuous improvement efforts.
• Working with the Associate Director, Strategy and Business Planning, plays a supporting role in enhancing organizational business planning maturity, through the integration of strategy and organizational performance to drive organizational improvement and maturity.
• Plays a key role in the development process for the organization’s strategic plan and annual operating plans, conducting research, coordinating operational planning, including the process for developing departmental annual plans and projects.
• Accountable for the development and implementation of an organizational performance framework, aligned with the organization’s strategic and operational priorities, conducting research and planning to ensure that the framework aligns with industry best practice. Maintains the organizational performance framework and integrates measures and data from all levels of the organization to provide a full view of organizational effectiveness.
• Gathers environmental intelligence by staying current with regulatory trends, conducts environmental scans to understand changes and impacts to our operating environment, builds understanding of our operational risks and performance in order to provide strategic advice and guide the organization’s business planning.
• Manages the organization’s collection, analysis and reporting of data in response to audits conducted by the Office of the Superintendent of Professional Governance ("OSPG"). Works with responsible departments to implement a system for measuring, tracking and reporting against the OSPG's Standards of Good Regulation and annual reporting requirements. This includes identifying data needs, designing appropriate tracking, and reporting; reviewing, analyzing data to ensure it appropriately demonstrates the standard, and preparing the organization’s submission; tracking all progress and actively managing the status of areas for improvement
• Leads the development, collection, analysis and reporting of organization wide KPI’s and related data necessary to measure performance against the organization’s multi-year strategic plan. Works with departmental leads to build departmental metrics that feed into corporate KPI’s, and expands leaders' knowledge base and understanding of KPI's.
• Leads the analysis of KPI data and provides regular assessments of performance and continuous improvement opportunities corporately as well as through partnerships and collaboration with client departments. Responsible for compiling, analyzing and distributing strategic information and KPI dashboards to support effective decision-making by the Executive Team.
• Develops new data tracking tools – scorecards, dashboards, etc. – as required to monitor and analyze organizational performance, including, but not limited to, new multi-year strategic plans and annual operating plans. Identifies opportunities to ensure appropriate insight and cross-organizational awareness of performance.
• Develops materials, including reports and presentations, for periodic reporting on organizational performance for senior management, Board and the OSPG.
• Works in collaboration with the Associate Director, Strategy and Business Planning and the Manager, Project Management Office to ensure operational performance data supports the organization’s forward planning and strategic objective setting; plans regular planning meetings and follows up on action items as required.
• Provides supports to the organization’s governance continuous improvement efforts and may act as the project lead for governance related projects, working with subject matter experts as required to deliver project objectives.
• Other duties as assigned by direct leader and, as appropriate, members of the departmental leadership team.

WHAT YOU BRING TO THE TABLE 

The successful applicant will possess the following: 

• Bachelor's degree in Communications, Business, Public Policy, Public Administration, Political Science, or other related field.
• 5-7 years of relevant previous experience is required, including demonstrated experience developing and monitoring organization-wide performance metrics, and demonstrated prior program & project management experience in a similarly complex operating environment.
• Strategic, analytical, critical thinking, and problem-solving abilities.
• Proven ability to synthesize information and data and prepare reports for various audiences.
• Strong professional and interpersonal communication skills across a range of channels (written, verbal, and other).
• Strong project management and organizational skills to ensure that projects and initiatives are delivered on time.
• Proven ability to work collaboratively with cross-functional groups to achieve common goals.
• Ability to handle multiple priorities and to respond to urgent deadlines.
• Ability to work autonomously and take ownership of projects.
• Strong attention to detail and accuracy.

WHAT'S IN IT FOR YOU 

Each member of our team contributes to public safety in BC and helps us deliver on our vision of "modern regulation for a resilient world." We serve the public as an inclusive, progressive, and future-focused regulator. Our Strategic Plan also places priority on our role to advance climate action, foster equity, diversity and inclusion, and move towards reconciliation with Indigenous peoples.  At Engineers and Geoscientists BC, we are committed to demonstrating our values of collaboration, excellence, integrity, and innovation.  

This role offers a competitive compensation and benefits program including a salary within our hiring range of $111,000 to $124,000. Placement within the hiring range will be based on candidate experience relative to the requirements of the role. Additional details on our generous benefit offerings are found below. 

WHO WE ARE

Engineers and Geoscientists BC is proud to be recognized as one of BC's Top Employers. 

Engineers and Geoscientists British Columbia is the business name of the Association of Professional Engineers and Geoscientists of the Province of British Columbia. We regulate and govern these professions under the authority of the Professional Governance Act. 

We are charged with protecting the public interest by setting and maintaining high academic, experience, and professional practice standards for over 40,000 registrants. Individuals licensed by Engineers and Geoscientists BC are the only persons permitted by law to undertake and assume responsibility for engineering and geoscience projects in BC. 

We are a not-for-profit organization governed by a board of elected registrants, licensees, and government appointees. The board is accountable to the public through the Ministry of Post-Secondary Education and Future Skills under the Office of the Superintendent of Professional Governance, for both the governance and management of the organization. 

To learn more about our work please visit us at https://www.egbc.ca. 

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