Operations Performance Manager Jobs in New Baltimore, MI

T.K.M.S, LLC & Lou's Transport, LLC

We are a fast-growing aggregate trucking company specializing in the hauling of sand, gravel, rock, and other construction materials. We pride ourselves on delivering reliable service, maintaining strong customer partnerships, and operating a safe, efficient fleet. We are seeking an experienced and dynamic Operations Manager to lead our dispatch, driver, and billing teams while ensuring exceptional customer service. This is a full operational leadership role responsible for elevating execution standards across the organization. Salary to be determine based on experience.

The Director of Operations is expected to:

• Move the organization from reactive management to proactive operational control
• Establish consistent execution standards across all field functions
• Drive accountability at every level of dispatch, fleet, labor, and safety operations
• Reduce dependency on ownership for daily problem-solving and escalation
• Build scalable systems, processes, leadership discipline, and cross-company operational efficiencies across TKMS, Lou's, and sister company operations
• This role is accountable for creating operational maturity, predictability, and control at scale.

Key Responsibilities

1. Dispatch & Daily Execution Leadership

• Own daily and weekly dispatch operations, including scheduling, load coverage, and truck utilization
• Adjust real-time operations to ensure service continuity and efficiency
• Serve as the primary operational decision-maker for dispatch execution
• Interface with dispatchers, supervisors, and field leadership (ownership escalations only when necessary)

2. Driver & Labor Management

• Own driver performance management, coaching, discipline, and accountability standards
• Ensure consistent enforcement of company policies and operational expectations
• Address performance issues directly and escalate high-risk or union-related disciplinary matters as needed

3. Union Operations (Operational Compliance Only)

• Oversee day-to-day adherence to collective bargaining agreement requirements
• Maintain compliance with union rules and coordinate with union representatives on operational matters
• Identify and escalate grievances early
• This role does not participate in contract negotiation or labor strategy

4. Safety & Regulatory Compliance

• Own DOT/FMCSA compliance, inspections, audits, and corrective action processes
• Track and report safety metrics, violations, and incident trends
• Ensure consistent compliance across all operational functions

5. Fleet Maintenance Coordination

• Own preventative maintenance scheduling and execution coordination
• Prioritize repairs based on operational impact and safety requirements
• Coordinate with internal maintenance teams and external vendors to minimize downtime

6. Job-Site & Material Logistics

• Oversee job-site sequencing, material movement, and field logistics coordination
• Resolve real-time site-level operational issues to maintain productivity and flow
• Ensure alignment between dispatch, field teams, and project requirements

7. Reporting, KPIs & Operational Visibility

• Own daily, weekly, and monthly operational reporting
• Track and manage key performance indicators, including:
• Truck utilization
• On-time performance
• Downtime
• Safety incidents
• Labor performance
• Accounts receivable aging
• Past-due customer balances
• Billing accuracy and timeliness
• Provide proactive risk identification and early warning signals to leadership

8. Process Improvement & Cross-Functional Leadership

• Standardize best practices and drive operational efficiencies across TKMS, Lou's, and sister company operations
• Collaborate cross-functionally with internal departments, sister companies, and ASI to improve workflows, systems, communication, and execution outcomes
• Own the operational management, administration, and optimization of the company CRM platform, including process consistency, reporting, workflow management, and user accountability
• Partner with the Sales Manager, who is responsible for CRM data input, sales activity execution, and pipeline management

9. CRM Operational Management

• Own the operational administration and ongoing optimization of the CRM platform Establish CRM process standards, workflows, reporting structures, and accountability measures Ensure CRM data integrity, operational visibility, and cross-functional usability Coordinate with sales leadership to improve reporting, forecasting, communication, and operational execution Support cross-company alignment and operational efficiencies through consistent
• CRM utilization Sales Manager maintains responsibility for CRM input, sales activity tracking, and pipeline updates
• Decision-Making Authority

Full Authority Over:

• Daily dispatch operations and execution decisions
• Driver performance management and disciplinary enforcement
• Safety enforcement and compliance actions
• Fleet maintenance prioritization and coordination
• Field-level operational problem resolution

Does NOT Own:

• Union contract negotiation or labor strategy
• Pricing, sales, or customer contracting
• Capital expenditure approvals
• Long-term corporate strategy (provides input only)

Success Indicators

• Predictable, stable, and well-controlled daily operations
• High truck utilization and reduced idle time
• Reduced operational escalations to ownership
• Strong compliance with union and non-union requirements
• Improved driver accountability and performance consistency
• Reduced safety incidents and improved audit outcomes
• Clearly defined operational ownership with minimal ambiguity in decision-making
• Improved operational alignment and efficiencies across sister companies
• Consistent and effective CRM utilization supporting operational visibility and sales coordination

Leadership Expectations

• Operates as the highest-level accountable leader for daily operations execution
• Reports directly to the VP of Trucking
• Builds a culture of ownership, urgency, and accountability across field teams
• Drives decisions at the lowest effective level to reduce dependency on leadership escalation
• Establishes scalable systems that support organizational growth
• Strengthens coordination between dispatch, fleet, field operations, and support functions
• Consistently elevates operational performance standards across TKMS and Lou's
• Promotes collaboration and operational alignment across sister companies to maximize shared efficiencies and resources

Ensure CRM systems effectively support operational execution, reporting and the Director of Operations is expected to:

• Move the organization from reactive management to proactive operational control
• Establish consistent execution standards across all field functions
• Drive accountability at every level of dispatch, fleet, labor, and safety operations
• Reduce dependency on ownership for daily problem-solving and escalation
• Build scalable systems, processes, leadership discipline, and cross-company operational efficiencies across TKMS, Lou's, and sister company operations
• This role is accountable for creating operational maturity, predictability, and control at scale.

Key Responsibilities

1. Dispatch & Daily Execution Leadership

• Own daily and weekly dispatch operations, including scheduling, load coverage, and truck utilization
• Adjust real-time operations to ensure service continuity and efficiency
• Serve as the primary operational decision-maker for dispatch execution
• Interface with dispatchers, supervisors, and field leadership (ownership escalations only when necessary)

2. Driver & Labor Management

• Own driver performance management, coaching, discipline, and accountability standards
• Ensure consistent enforcement of company policies and operational expectations
• Address performance issues directly and escalate high-risk or union-related disciplinary matters as needed

3. Union Operations (Operational Compliance Only)

• Oversee day-to-day adherence to collective bargaining agreement requirements
• Maintain compliance with union rules and coordinate with union representatives on operational matters
• Identify and escalate grievances early
• This role does not participate in contract negotiation or labor strategy

4. Safety & Regulatory Compliance

• Own DOT/FMCSA compliance, inspections, audits, and corrective action processes
• Track and report safety metrics, violations, and incident trends
• Ensure consistent compliance across all operational functions

5. Fleet Maintenance Coordination

• Own preventative maintenance scheduling and execution coordination
• Prioritize repairs based on operational impact and safety requirements
• Coordinate with internal maintenance teams and external vendors to minimize downtime

6. Job-Site & Material Logistics

• Oversee job-site sequencing, material movement, and field logistics coordination
• Resolve real-time site-level operational issues to maintain productivity and flow
• Ensure alignment between dispatch, field teams, and project requirements

7. Reporting, KPIs & Operational Visibility

• Own daily, weekly, and monthly operational reporting
• Track and manage key performance indicators, including:
• Truck utilization
• On-time performance
• Downtime
• Safety incidents
• Labor performance
• Accounts receivable aging
• Past-due customer balances
• Billing accuracy and timeliness
• Provide proactive risk identification and early warning signals to leadership

8. Process Improvement & Cross-Functional Leadership

• Standardize best practices and drive operational efficiencies across TKMS, Lou's, and sister company operations
• Collaborate cross-functionally with internal departments, sister companies, and ASI to improve workflows, systems, communication, and execution outcomes
• Own the operational management, administration, and optimization of the company CRM platform, including process consistency, reporting, workflow management, and user accountability
• Partner with the Sales Manager, who is responsible for CRM data input, sales activity execution, and pipeline management

9. CRM Operational Management

• Own the operational administration and ongoing optimization of the CRM platform Establish CRM process standards, workflows, reporting structures, and accountability measures Ensure CRM data integrity, operational visibility, and cross-functional usability Coordinate with sales leadership to improve reporting, forecasting, communication, and operational execution Support cross-company alignment and operational efficiencies through consistent
• CRM utilization Sales Manager maintains responsibility for CRM input, sales activity tracking, and pipeline updates
• Decision-Making Authority

Full Authority Over:

• Daily dispatch operations and execution decisions
• Driver performance management and disciplinary enforcement
• Safety enforcement and compliance actions
• Fleet maintenance prioritization and coordination
• Field-level operational problem resolution

Does NOT Own:

• Union contract negotiation or labor strategy
• Pricing, sales, or customer contracting
• Capital expenditure approvals
• Long-term corporate strategy (provides input only)

Success Indicators

• Predictable, stable, and well-controlled daily operations
• High truck utilization and reduced idle time
• Reduced operational escalations to ownership
• Strong compliance with union and non-union requirements
• Improved driver accountability and performance consistency
• Reduced safety incidents and improved audit outcomes
• Clearly defined operational ownership with minimal ambiguity in decision-making
• Improved operational alignment and efficiencies across sister companies
• Consistent and effective CRM utilization supporting operational visibility and sales coordination

Leadership Expectations

• Operates as the highest-level accountable leader for daily operations execution
• Reports directly to the VP of Trucking
• Builds a culture of ownership, urgency, and accountability across field teams
• Drives decisions at the lowest effective level to reduce dependency on leadership escalation
• Establishes scalable systems that support organizational growth
• Strengthens coordination between dispatch, fleet, field operations, and support functions
• Consistently elevates operational performance standards across TKMS and Lou's
• Promotes collaboration and operational alignment across sister companies to maximize shared efficiencies and resources
• Ensure CRM systems effectively support operational execution, reporting, and cross-functional communication