Operations Manager Jobs in Wausau, WI (NOW HIRING)

Plumbing Operations ManagerRoto-Rooter Plumbing and Water CleanupLocation: Wausau, WIFull-Time | Leadership OpportunityAnnual Salary: $60,000-$85,000+ based on experience, leadership background, and performanceLead a Growing Plumbing Team and Make a Lasting ImpactAre you an experienced plumbing leader who enjoys coaching teams, improving operations, and delivering outstanding customer service? Roto-Rooter Plumbing and Water Cleanup is seeking a Plumbing Operations Manager to lead our residential plumbing department and help drive continued growth throughout the Wausau area.Whether you're currently a Plumbing Manager, Service Manager, Operations Manager, Field Supervisor, or an experienced Lead Plumber ready for the next step, this is an opportunity to build a successful team while influencing the future of a growing company.As our Plumbing Operations Manager, you'll oversee daily operations, develop technicians, improve department performance, and ensure every customer receives an exceptional service experience.Why Join Roto-Rooter?Annual salary of $60,000-$85,000+ based on experienceStable, full-time, year-round employmentLeadership role with opportunities for advancementModern fleet, equipment, technology, and operational systemsOngoing leadership development and professional trainingCollaborative, team-focused work environmentOpportunity to help shape the future of a growing plumbing departmentBenefitsCompany pays 50% of employee health insurance premiumsDental, vision, life, accident, critical illness, short-term disability, and long-term disability insurance optionsUp to 20 days of paid time off based on years of service401(k) with up to a 3.5% company matchPaid leadership and technical trainingLong-term career growth opportunitiesWhat You'll DoAs the Plumbing Operations Manager, you'll oversee the day-to-day operations of the plumbing department while helping technicians succeed and ensuring exceptional customer service.Responsibilities include:Lead, coach, and develop residential plumbing techniciansConduct ride-alongs, field coaching, and performance evaluationsMonitor technician productivity, quality, and customer satisfactionReview department performance metrics and implement operational improvementsWork closely with dispatch, customer service, and company leadership to maximize scheduling efficiencyAssist with recruiting, interviewing, onboarding, and technician developmentManage departmental budgets, inventory, purchasing, fleet coordination, and vendor relationshipsOversee warranty claims and operational processesResolve customer concerns professionally while maintaining strong customer relationshipsEnsure safety standards, company procedures, and quality expectations are consistently metDrive revenue growth while maintaining operational efficiency and profitabilityWhat We're Looking ForWe're seeking an experienced leader who understands both residential plumbing operations and how to develop high-performing teams.Qualified candidates should have:5+ years of plumbing industry experiencePrevious leadership experience managing plumbing technicians or service teamsStrong knowledge of residential plumbing service operationsProven ability to coach, motivate, and hold employees accountableExcellent communication, leadership, and organizational skillsExperience improving department performance and customer satisfactionAbility to analyze KPIs, forecasting, budgeting, and profitabilityComfortable using scheduling software, reporting tools, tablets, and other business technologyValid driver's license with an acceptable driving recordWho Thrives in This Role?Successful Plumbing Operations Managers enjoy helping people grow while improving business performance. They know how to balance customer satisfaction, technician development, operational efficiency, and financial results. They lead by example, communicate effectively, and create a culture built on accountability, teamwork, and continuous improvement.Build Your Leadership Career with Roto-RooterAt Roto-Rooter Plumbing and Water Cleanup, we believe great leaders build great teams. We'll provide the support, resources, and opportunities to help you continue growing your leadership career while making a meaningful impact on our employees, customers, and business.If you're ready to lead a talented team, strengthen operations, and help drive continued success, apply today to become our next Plumbing Operations Manager in Wausau, Wisconsin.