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Operations Manager Jobs in Short Pump, VA (NOW HIRING)

The Commonwealth

Operations Manager

Richmond, VA

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is aimed at creating an environment that achieves the highest possible guest satisfaction. Overall ...

The Commonwealth

Operations Manager

Richmond, VA

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is aimed at creating an environment that achieves the highest possible guest satisfaction. Overall ...

The Commonwealth

Operations Manager

Richmond, VA

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is aimed at creating an environment that achieves the highest possible guest satisfaction. Overall ...

The Commonwealth

Operations Manager

Richmond, VA · On-site

The purpose of the Operations Manager is to be a proactive representative of the hotel, who is aimed at creating an environment that achieves the highest possible guest satisfaction. Overall ...

JRP Energy

Operations Manager

Ashland, VA · On-site

$70K - $80K/hr

The Operations Manager is responsible for monitoring operational performance, developing reports and key performance indicators (KPIs), improving business processes, supporting driver and terminal ...

Amazon

Operations Manager

Richmond, VA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

123 Equipment Solutions

Operations Manager

Ashland, VA · On-site

$105K - $120K/yr

Operations Manager 123 Equipment Solutions - A Tech24 Company Location: Ashland, VA Compensation Range: $105,000 - $120,000 Why Join Tech24? At Tech24, we invest in our technicians so you can focus ...

Triple-S Steel

Operations Manager

Richmond, VA

The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure workplace health ...

Triple-S Steel

Operations Manager

Richmond, VA · On-site

Overview The Operations Manager oversees the safe receipt, storage, retrieval and timely delivery of materials, product and services to the Triple-S Steel customers. The candidate will ensure ...

Sky Zone LLC

Operations Manager

Glen Allen, VA · On-site

Operations Reports to: General Manager FLSA: Exempt WHO WE ARE: At Sky Zone , our mission is to enrich lives through the power of boundless play - whether that's on the trampoline court, behind the ...

Hyper Careers Page

Operations Manager

Henrico, VA · On-site

$115K - $145K/yr

The Operations Manager at Hyper Solutions is responsible for leading and coordinating manufacturing operations across Hyper's internal operations and external manufacturing partners to drive ...

BrightView

Operations Manager

Mechanicsville, VA · On-site

The Operations Manager is responsible for overseeing the day-to-day operations of the branch, ensuring that everything runs smoothly and efficiently. You'd be responsible for: 1. Process Improvement ...

Sky Zone LLC

Operations Manager

Glen Allen, VA

Operations Reports to: General Manager FLSA: Exempt _____ WHO WE ARE: At Sky Zone , our mission is to enrich lives through the power of boundless play - whether that's on the trampoline court, behind ...

Amazon.com Services LLC

Operations Manager

Richmond, VA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon.com Services LLC

Operations Manager

Chester, VA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Chester, VA · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Owens & Minor, Inc.

Operations Manager

Ashland, VA · On-site

$110K/yr

Provides proactive feedback to Operations Supervisors, initiating management coaching, teammate performance feedback, individual performance feedback, and corrective actions where needed. * Works ...

ID Logistics

Operations Manager

Henrico, VA · On-site

$90K - $110K/yr

The Operations Manager is responsible for managing all aspects of a supply chain operation. The Operations Manager provides overall direction and oversight in the areas of performance, safety, P&L ...

Kane is Able

Operations Manager

Henrico, VA

$90K - $110K/yr

The Operations Manager is responsible for managing all aspects of a supply chain operation. The Operations Manager provides overall direction and oversight in the areas of performance, safety, P&L ...

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All JobsOperations JobsOperations Manager JobsOperations Manager Jobs in Short Pump, VA

Operations Manager information

See Short Pump, VA salary details

$28.6K

$58.5K

$109.3K

How much do operations manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for operations manager in Short Pump, VA is $58,533.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,800.00 and $71,500.00 per year, depending on experience, location, and employer.

What is the difference between Operations Manager vs Supply Chain Manager?

AspectOperations ManagerSupply Chain Manager
Required CredentialsBachelor's degree in Business, Management, or related field; certifications like PMP or APICS are commonBachelor's degree in Supply Chain, Logistics, or Business; certifications like CSCP or CPSM are common
Work EnvironmentOversees daily operations across departments, managing staff and processes within a companyFocuses on procurement, logistics, and distribution, coordinating with suppliers and vendors
Employer & Industry UsageUsed across various industries including manufacturing, retail, and servicesPrimarily in manufacturing, retail, and logistics sectors

While both roles involve managing processes and teams, an Operations Manager oversees overall company operations, whereas a Supply Chain Manager specializes in managing the supply chain logistics and procurement processes. The roles often overlap but focus on different aspects of business efficiency.

What do operations manager do?

An operations manager oversees daily business activities to ensure efficiency and productivity. They coordinate teams, manage resources, implement processes, and monitor performance to meet organizational goals, often using tools like ERP systems and requiring strong leadership and problem-solving skills.

What are some of the most common challenges Operations Managers face when coordinating between different departments?

Operations Managers often encounter challenges such as aligning departmental goals, streamlining communication, and managing competing priorities across teams. These issues can lead to delays or misunderstandings if not addressed proactively. Successful Operations Managers foster collaboration by establishing clear processes, regular check-ins, and transparent reporting, ensuring all departments are working towards shared objectives. Being adaptable and skilled in conflict resolution is key to overcoming these common hurdles.

What Do Operations Managers Do?

The specific tasks and duties of an operations manager depend on the type and size of the organization: small or large, for-profit, nonprofit, or governmental. In many organizations, operations managers oversee the daily operations of the company, including staffing schedules, professional development, strategic planning, and quality assurance.

What are the key skills and qualifications needed to thrive as an Operations Manager, and why are they important?

To thrive as an Operations Manager, you need strong leadership, analytical thinking, and organizational skills, often backed by a degree in business administration or a related field. Familiarity with ERP systems, project management software, and Lean or Six Sigma certifications is typically required. Excellent communication, problem-solving abilities, and adaptability are standout soft skills for this role. These skills and qualities are crucial for optimizing processes, driving team performance, and ensuring operational efficiency.

What is the role of the operations manager?

An operations manager oversees daily business activities to ensure efficiency and effectiveness, managing resources, processes, and staff. They develop policies, monitor performance metrics, and coordinate between departments to meet organizational goals, often using tools like ERP systems and requiring strong leadership and organizational skills.

What are Operations Managers?

Operations Managers are professionals responsible for overseeing and improving the day-to-day activities within an organization. Their main duties include managing processes, ensuring efficiency, optimizing resource use, and leading teams to meet company goals. They work across departments to streamline operations, solve problems, and implement new strategies. Operations Managers play a vital role in maintaining productivity and driving business success.

How much is an operations manager paid?

The average salary for an operations manager varies by industry and experience but typically ranges from $70,000 to $120,000 annually. Salaries can be higher in large companies or specialized sectors, and additional compensation may include bonuses and benefits.

Is operations manager a high position?

An operations manager is typically considered a mid- to senior-level position responsible for overseeing daily business activities, managing teams, and improving efficiency. It is generally regarded as a leadership role with significant responsibilities, often requiring experience and relevant certifications. The position's seniority can vary depending on the company's size and structure.
More about Operations Manager jobs
What are the most commonly searched types of Operations jobs in Short Pump, VA? The most popular types of Operations jobs in Short Pump, VA are:
What cities near Short Pump, VA are hiring for Operations Manager jobs? Cities near Short Pump, VA with the most Operations Manager job openings:
Operations Manager jobs near you
Infographic showing various Operations Manager job openings in Short Pump, VA as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Contract, and 2% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $58,533 per year, or $28.1 per hour.

Operations Manager

CTI Resource Management Services, Inc.

Chester, VA • On-site

Full-time

Posted 27 days ago

Job description

Job Title
Operations Manager
Education
High School
Location
Chester-VA-0012 - Chester, VA 23836 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
7/13/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary:
The Operations Manager will be part of a team responsible for the leadership of the CMS CCO Programs. Operations Manager is responsible for the direct oversight of CTI's Customer Service Representative (CSR) Supervisor workforce at the Chester, VA facility. The Operations Manager ensures that all CTI Supervisors are performing their duties in alignment with CMS and Maximus standards, that production floor operations are running smoothly, and that performance issues are identified and addressed promptly. This role functions as the operational link between CTI site leadership and the CSR production floor.
Essential Duties and Responsibilities:
Job duties include the following: (Other duties may be assigned.)
  • Directly supervise and develop all CTI CSR Supervisors assigned to the Chester, VA facility.
  • Conduct bi-weekly 1:1 check-ins with each Supervisor to review team performance, address escalations, and provide coaching.
  • Deliver weekly status updates to CTI's Operations Team and Site Manager covering floor-level performance, staffing, and other concerns.
  • Monitor CSR production floor adherence to CMS performance standards, including call quality, schedule compliance, and SLA metrics.
  • Coordinate with the QA/Training Manager to identify performance gaps and deploy targeted coaching and refresher training.
  • Ensure Supervisors are executing daily pre-shift walkthroughs and Secure Floor Policy enforcement.
  • Support surge readiness by coordinating warm bench activation and cross-training deployment with Site Manager and HR/Recruiting.
  • Track and report CSR attrition by tenure cohort, surface early warning signals to Site manager and PM.
  • Participate in weekly Operations Sync meetings with Site Manager and relevant Maximus counterparts.
  • Identify training needs for Supervisors and coordinate with QA/Training Manager for delivery.
  • Support scheduling governance by serving as operational liaison between Supervisors and the WFM/Scheduling Liaison.
  • Document performance improvement activities; escalate personnel matters to HR/Recruiting as required.
  • Ability to interact with all levels of management.

Skills:
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Instructing - Teaching others how to do something.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Time Management - Managing one's own time.

Attributes:
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Written Expression - The ability to communicate information and ideas in writing so others will understand
  • Written Comprehension - The ability to read and understand information and ideas presented in writing
  • Speech Clarity - The ability to speak clearly so others can understand you
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations make improvements or take corrective action

# of Hires Needed
1
Exemption Type
Exempt
Hiring Manager
Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))
Job Requirements
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Work is primarily sedentary.
  • May be required to work holidays.
  • May be required to work off-shift.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.

Education and Experience:
  • Bachelor's degree in Business or Management preferred, or equivalent work experience in related field.
  • 4 years supervisor or leadership in a call center or customer service program experience required. Strong preference for a federal contact service environment.
  • Demonstrated knowledge of leading leaders.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Strong knowledge of contact center operations metrics (AHT, ASA, abandonment rate, quality scores, attendance tracking, etc).
  • Familiarity with workforce management systems and scheduling processes.
  • Excellent interpersonal and conflict resolution skills.
  • Experience managing performance improvement processes.
  • Uses good judgment, ability to make independent decisions and proactively solve problems as required.
  • Must be organized and have strong time management skills.
  • Must have PC skills (Microsoft Office). Familiarity with HRIS or LMS platforms.
  • Basic math skills required.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
  • Ability to interact with all levels of management.
  • Strong analytical and organizational skills.
  • Exceptional verbal and written communication skills.
  • Bilingual ability is a benefit
  • Ability to pass a federal and local criminal background investigation.

Apply