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Operations Manager Jobs in Hickory, NC (NOW HIRING)

Iredell County, NC

Operations Manager (Transit System)

NC · On-site

$56K - $71K/yr

Under general supervision, performs management duties in overseeing the day-to-day operations of the County's Transportation Services and supervision of Transit Staff. Assumes first-line supervision ...

Wanzl NA

Operational Excellence Manager

Newton, NC · On-site

Minimum of 3 years of experience in operations, continuous improvement, or OPEX roles, within ... Project Management certification is a plus. * Outstanding communication and interpersonal skills ...

Coface

Group Lead Generation Operations Manager

Crouse, NC

$137K/yr

... funnel operations and SDR effectiveness. 1. Owns global-to-local execution * Maintains a shared ... In coordination with the CRM POs, ensures new AI tools are properly deployed, connected and well ...

Lowe's

Operations Supervisor

Statesville, NC · On-site

You will be responsible for coordinating and managing day-to-day operations to ensure seamless workflow, prompt deliveries, and cost-effective practices. Key Responsibilities Supervise and lead ...

Lowe's

Operations Supervisor

Statesville, NC

You will be responsible for coordinating and managing day-to-day operations to ensure seamless workflow, prompt deliveries, and cost-effective practices. Key Responsibilities Supervise and lead ...

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All JobsOperations JobsOperations Manager JobsOperations Manager Jobs in Hickory, NC

Operations Manager information

See Hickory, NC salary details

$27.8K

$56.8K

$106.1K

How much do operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for operations manager in Hickory, NC is $56,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $69,400.00 per year, depending on experience, location, and employer.

What do operations managers do?

The specific tasks and duties of an operations manager depend on the type and size of the organization: small or large, for-profit, nonprofit, or governmental. In many organizations, operations managers oversee the daily operations of the company, including staffing schedules, professional development, strategic planning, and quality assurance.

What are the key skills and qualifications needed to thrive as an operations manager, and why are they important?

To thrive as an Operations Manager, you need strong leadership, analytical thinking, and organizational skills, often backed by a degree in business administration or a related field. Familiarity with ERP systems, project management software, and Lean or Six Sigma certifications is typically required. Excellent communication, problem-solving abilities, and adaptability are standout soft skills for this role. These skills and qualities are crucial for optimizing processes, driving team performance, and ensuring operational efficiency.

What is the difference between Operations Manager vs Supply Chain Manager?

AspectOperations ManagerSupply Chain Manager
Required CredentialsBachelor's degree in Business, Management, or related field; certifications like PMP or APICS are commonBachelor's degree in Supply Chain, Logistics, or Business; certifications like CSCP or CPSM are common
Work EnvironmentOversees daily operations across departments, managing staff and processes within a companyFocuses on procurement, logistics, and distribution, coordinating with suppliers and vendors
Employer & Industry UsageUsed across various industries including manufacturing, retail, and servicesPrimarily in manufacturing, retail, and logistics sectors

While both roles involve managing processes and teams, an Operations Manager oversees overall company operations, whereas a Supply Chain Manager specializes in managing the supply chain logistics and procurement processes. The roles often overlap but focus on different aspects of business efficiency.

More about Operations Manager jobs

What are the most commonly searched types of Operations jobs in Hickory, NC?

The most popular types of Operations jobs in Hickory, NC are:

What are popular job titles related to Operations Manager jobs in Hickory, NC?

For Operations Manager jobs in Hickory, NC, the most frequently searched job titles are:

What job categories do people searching Operations Manager jobs in Hickory, NC look for?

The top searched job categories for Operations Manager jobs in Hickory, NC are:

What cities near Hickory, NC are hiring for Operations Manager jobs?

Cities near Hickory, NC with the most Operations Manager job openings:

Operations Manager jobs near you
Infographic showing various Operations Manager job openings in Hickory, NC as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $56,814 per year, or $27.3 per hour.

Operations Manager - 3PL Final Mile

Direct Impact Logistics

Newton, NC • On-site

$70K - $80K/yr

Full-time

Re-posted 7 days ago

Job description

Operations Manager – Final Mile Delivery (3PL).

Position Overview:
The Operations Manager is responsible for overseeing the daily operations of a third-party logistics (3PL) final mile delivery operation. This role manages delivery teams, independent contractors, dispatch, route execution, customer service, safety, compliance, staffing, and operational performance.

The Operations Manager will ensure that all deliveries are completed safely, efficiently, on time, and in accordance with client requirements and company standards. This position requires strong leadership, problem-solving, communication, and logistics management skills in a fast-paced environment.

Key Responsibilities.
Operations Management:
  • Oversee daily final mile delivery operations from loadout through completion.
  • Manage daily truck capacity, staffing, routes, and delivery schedules.
  • Ensure all teams are properly staffed and prepared for daily routes.
  • Monitor route progress throughout the day and resolve operational issues in real time.
  • Coordinate with dispatchers, drivers, helpers, warehouse personnel, clients, and contractors.
  • Ensure all operational procedures and client requirements are followed.
  • Conduct daily operational meetings and communicate priorities, expectations, and performance goals.

Driver & Contractor Management:
  • Manage and oversee independent contractors, drivers, and delivery teams.
  • Monitor contractor performance, attendance, professionalism, and compliance.
  • Address performance issues through coaching, corrective action, and follow-up.
  • Ensure delivery teams maintain proper uniforms, identification, tools, equipment, and vehicle standards.
  • Assist with recruiting and onboarding new contractors and delivery teams.
  • Maintain appropriate truck and team capacity to meet business needs.

Route & Dispatch Oversight:
  • Partner with dispatch to ensure routes are properly planned and executed.
  • Monitor late departures, missed stops, customer issues, route delays, and failed deliveries.
  • Ensure teams arrive at the facility on time for loadout.
  • Monitor truck departure times and daily route completion.
  • Escalate and resolve route issues that may impact customer service or client performance.
  • Review GPS/tracking information and delivery activity when necessary.

Client & Customer Service:
  • Maintain strong relationships with client operations teams and facility management.
  • Respond promptly to client concerns and operational escalations.
  • Ensure delivery teams provide professional customer service at every stop.
  • Review customer complaints, detractors, and service failures.
  • Develop action plans to improve customer satisfaction and delivery quality.

KPI & Performance Management:
  • Monitor and report daily and weekly operational KPIs.
  • Track metrics including:
    • On-Time Delivery (OTD).
    • NPS / Customer Satisfaction.
    • Skip Rate.
    • Route Completion.
    • Dispatch Exceptions.
    • Claims and Damages.
    • Delivery Quality.
    • Attendance and Staffing.
    • Loadout and Departure Times.
  • Identify performance trends and implement corrective action plans.
  • Conduct coaching and performance reviews with teams and contractors.
  • Communicate KPI results and action plans to senior management and clients.

Safety, Quality & Compliance:
  • Ensure all drivers and delivery teams follow company and client safety requirements.
  • Verify trucks meet required standards and are properly equipped.
  • Ensure proper handling, loading, securing, assembly, and delivery of merchandise.
  • Monitor damage prevention and product protection procedures.
  • Ensure required licenses, insurance, DOT/MC documentation, and contractor compliance are maintained.
  • Report and follow up on accidents, injuries, property damage, and merchandise claims.
  • Development to dispatchers, drivers, helpers, and other operations personnel.

Administrative Responsibilities:
  • Maintain accurate operational records, staffing information, contractor documentation, and performance reports.
  • Coordinate with claims, recruiting, and senior leadership.
  • Participate in client meetings, performance calls, and internal leadership meetings.

Qualifications:
  • 3+ years of experience in logistics, transportation, final mile delivery, last mile operations, or a related field.
  • Previous management or supervisory experience preferred.
  • Experience managing drivers, delivery teams, independent contractors, or 3PL operations.
  • Strong understanding of route execution and final mile delivery operations.
  • Experience working with KPIs and performance metrics.
  • Strong communication and leadership skills.
  • Ability to make quick decisions in a fast-paced operational environment.
  • Strong organizational and problem-solving abilities.
  • Proficiency with Microsoft Office, Excel, and logistics/dispatch software.
  • Ability to work flexible hours, including early mornings, weekends, and holidays as operationally required.
  • Valid driver's license and ability to travel between operational locations as needed.

Core Competencies:
  • Leadership & Team Management.
  • Final Mile Logistics.
  • Contractor Management.
  • Dispatch & Route Execution.
  • KPI Management.
  • Customer Service.
  • Problem Solving.
  • Safety & Compliance.
  • Staffing & Recruiting.
  • Client Relationship Management.
  • Time Management.
  • Communication.
  • Accountability.

Work Environment:
This is a hands-on operations position requiring regular presence at the logistics facility, warehouse, loading docks, and delivery operation. The Operations Manager must be comfortable working in a fast-paced environment, responding to operational issues throughout the day, and managing multiple priorities simultaneously.

The successful candidate will be a hands-on leader who takes ownership of daily operations, holds teams accountable, develops people, protects client relationships, and consistently drives operational performance.