Operations Manager Station Jobs in Forney, TX (NOW HIRING)

Job Summary:

To give our customers a reliable,joyfuland seamless experience from highly capable and committed crewmembers who love what they do. The manager ensures safety, regulatory compliance, budget/cost and productivity achievement and rigorous process execution through Airport Supervisors and Concierges. The Manager isultimately responsibleto sethis/her stations up for success, effectiveexecutionand continuous improvement in the short and long term.

Responsibilities/Day in the Life Tasks:

• Provide on-site support to Supervisors, create andmaintainan environment where the Airport Services Concierge team canaccomplishtheir objectives

• Support the General Manager in meeting operational performance targets andmonitoringthe station operation budget

• Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented

• Audit station supply orders to ensure budget compliance and item necessity/consistency with organizational mission

• Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations

• Participatesonoperational conference calls, station audits and prepares various reports

• Reviews and standardizes procedures to improve efficiency within the operation

• Coordinates activities with local airport management,community,regulatory agencies, and other stations or headquarters staff

• Review (approve/deny) concierge and supervisor expense reports and ensure supervisor company credit card use is within policy

• Ensure adequate crewmember coverage isappropriate tosupport desired customer experience and facility management

• Proactivelyidentifyareas of improvement and ensure issues are remediated inan appropriateandtimelymanner.

• Conduct ongoing needs assessments of station operations and providetimelybudget recommendations to ensure the station(s) does not experience a deficit in operational capabilities due to expansion or increased volume.

• Maintain overall managerial responsibility forstation(s) schedule.Work with internal stakeholders to ensure adequate personnel resources

• Guide and develop current supervisors to ensure they are ready to step into future leadership roles

• Investigates and resolves customer service issues as well as operation issues

Required:

Experience-

• High School Degree

• 3YearsAirport operations experience

• 5 years of interacting with customers/people delivering services face-to-face

• 2yearssupervisory experience

• Proven leadership skills

• Ability toeffectively and efficiently managemultiple and often competing priorities

Licenses & Certifications-

• Valid Driver's License

Knowledge, Skills, & Abilities-

• Mustexhibitstrong organizational and prioritization skills andhave the ability tosethigh standardsof performance for self and others

• Possess the ability to guide the team to adhere to safety and security standards

• Ability to effectively balance both operational and leadership responsibilities

• Makes effective decisions using analysis of situation and JSX values as guidance

• Ability to prioritize tasks and execute them accordingly with a high degree of focus

• Must be able to make quick, prudent decisions andidentify,evaluateand refine functional results to improvethe customerexperience

• Impeccable verbal and written communication skills

• Working knowledge MS Office, Google Business Solutions

• In depth understanding ofRadixx/DCS/Astro*

• Thorough knowledge of all JSX policies and procedures*

• Solid understanding of the entire operation and functions of JSX Departments*

Preferred:

Experience-

• Four-year degree in business management

• 5 years of Airport Operations Experience

• 3 years of prior supervisory or managerial experience

Basic Requirements:

• In compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals

• Must be able to travel often

• Ability tolift upto 75 pounds

• Intermittent physical activity including bending, reaching, lifting and prolonged periods of standing

• Ability to work a flexible schedule including early mornings, nights,weekendsand holidays

• Participate ininitialand random drug and alcohol screeningsin accordance withDOT and FAA guidelines

• Travel 2-10 daysper month

In compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals.

We do whatever it takes:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.)