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Operations Manager Hospitality Jobs in Ohio (NOW HIRING)

Fairfield Inn & Suites

Operations Manager

Oxford, OH · On-site

$45K - $50K/yr

We are hiring a Operations Manager to oversee front desk operations and ensure guests receive ... REQUIREMENTS * 2+ years of hotel or hospitality leadership experience with strong leadership and ...

Fairfield Inn & Suites

Operations Manager

Oxford, OH · On-site

$45K - $50K/yr

We are hiring a Operations Manager to oversee front desk operations and ensure guests receive ... REQUIREMENTS * 2+ years of hotel or hospitality leadership experience with strong leadership and ...

Hartville Hardware

General Manager

Hartville, OH · On-site

If you're an experienced Restaurant Manager, General Manager, Operations Manager, Retail Manager, Hospitality Leader or Multi-Unit Manager, this could be the opportunity you've been looking for.

Addison Group

Operations Manager

Toledo, OH · On-site

$55K - $65K/yr

Operations Manager Location: Toledo, OH Job Type: Full-Time | Exempt Industry: Healthcare / ... Prior leadership experience in healthcare, hospitality, retail, or service-based industries

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Operations Manager Hospitality information

What does an operations manager do in hospitality?

An Operations Manager in the hospitality industry oversees the daily operations of hotels, resorts, or restaurants to ensure excellent guest experiences and efficient processes. Their responsibilities often include managing staff, coordinating departments, monitoring budgets, and ensuring compliance with health and safety regulations. They play a key role in implementing policies, resolving guest complaints, and optimizing operational procedures to increase profitability and customer satisfaction. Their leadership helps maintain high service standards and smooth business operations.

What are common challenges faced by an operations manager in hospitality, and how can they be addressed?

Operations Managers in hospitality often encounter challenges such as managing high guest expectations, ensuring consistent service quality, and adapting to fluctuating occupancy rates. Balancing staff schedules while maintaining morale and efficiency during peak periods can also be demanding. These challenges can be addressed by fostering strong communication among teams, implementing effective training programs, and utilizing data-driven tools to predict demand and optimize resources. Developing problem-solving skills and staying adaptable are key to thriving in this dynamic environment.

What are the key skills and qualifications needed to thrive as an operations manager in hospitality, and why are they important?

To thrive as an Operations Manager in Hospitality, you need expertise in hotel or restaurant operations, financial management, and staff supervision, typically supported by a degree in hospitality management or related experience. Familiarity with property management systems (PMS), point-of-sale (POS) software, and scheduling tools is commonly required. Exceptional interpersonal skills, problem-solving abilities, and leadership are essential soft skills for building strong teams and ensuring guest satisfaction. These skills and qualities are crucial for maintaining high service standards, optimizing operations, and driving business success in a competitive industry.

What is the difference between Operations Manager Hospitality vs Front Office Manager?

AspectOperations Manager HospitalityFront Office Manager
Primary ResponsibilitiesOversees overall hotel operations, including departments like housekeeping, food & beverage, and maintenanceManages front desk operations, guest services, reservations, and check-in/check-out processes
Required CredentialsHospitality management degree or related certifications, experience in hotel operationsHospitality or hotel management background, customer service experience
Work EnvironmentHotel management, overseeing multiple departmentsFront desk, guest services, customer interaction
Industry UsageUsed across hotels, resorts, and large hospitality establishmentsPrimarily in hotels and resorts with front desk operations

The main difference is that the Operations Manager Hospitality oversees the entire hotel operation, while the Front Office Manager focuses specifically on guest services and front desk functions. Both roles require hospitality experience, but the Operations Manager has broader responsibilities across multiple departments.

How much does a hospitality operations manager earn?

A hospitality operations manager typically earns between $50,000 and $90,000 annually, depending on experience, location, and the size of the establishment. Salaries can increase with certifications, leadership skills, and operational responsibilities.

Is operations manager a high paying job?

An operations manager in the hospitality industry typically earns a competitive salary that varies based on experience, location, and the size of the establishment. In general, it is considered a well-paying role with opportunities for advancement and additional benefits. Salaries often range from moderate to high, especially in larger or upscale venues.

What cities in Ohio are hiring for Operations Manager Hospitality jobs?

Cities in Ohio with the most Operations Manager Hospitality job openings:

Operations Manager Hospitality jobs near you
Infographic showing various Operations Manager Hospitality job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Assistant Manager - Hospitality -

Zanesville, OH • On-site

Sheetz, Inc
Restaurants • 10K+ employees
Learn more about Sheetz, Incexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Sheetz rating

7.0

Company rating: 7.0 out of 10

Based on 649 frontline employees who took The Breakroom Quiz

Job description

Additional Job Info:

Additional $1.50/hr. for working 10pm-6am

Overview:

Are you the type of person who gets your kickz from making someone's day? How about making sure our loyal Freakz have a best-in-class experience at Sheetz, EVERY time they shop with us?!

If this sounds like you, come oversee our company's promise of total customer focus as an assistant manager of hospitality!

In this role, you'll work behind- the-scenes to ensure that top-tier customer-service procedures are in place at every corner of our stores!

Looking for leadership experience? You got it! You'll be in charge of managing the experiences of our customer to ensure that Hospitality and Total Customer Focus standards are being met in the areas of inventory, preparation, promotion, production, service AND sales, while also stepping up as a leader of day-to-day operations in the Store Manager's absence.

But don't worry all of that hard work pays off! We proudly give our peepz quarterly employee bonuses based on company performance, ample PTO and 100% paid parental leave, 401k matching and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!

Responsibilities:
  1. Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
  2. Have a say in who works, and when
  3. Handle customer questions, complaints and concerns
  4. Keep an eye on work fam compliance with Sheetz policies, procedures and programs
  5. Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
  6. Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
  7. Check in on end-of-day tasks to make sure they aren't skipped
  8. Keep the shelves packed via proper placement, pricing and re-filling of merchandise
  9. Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste
Qualifications:

Education

  • High School Diploma or GED required.
  • Two-year degree in a business related field preferred.
  • Successful completion of certification testing as needed.

Experience

  • One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Licenses/Certifications

  • ServeSafe
  • Any other legally required certification
Accommodations:

Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

What Sheetz employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Sheetz

Sourced by ZipRecruiter

Sheetz, Inc. is a fast-growing, family-owned, food/convenience company that has been in business since 1952. Sheetz has over 600 locations in Pennsylvania, Ohio, Virginia, West Virginia, Maryland and North Carolina. Our mission at Sheetz has been to meet the needs of customers on the go. Of course, things have changed over those nearly 70 years. Life is faster and busier, and customers expect us to be there when they need us most. One thing that hasn't changed is our commitment to our customers, our employees and the communities in which we operate. Sheetz donates millions of dollars every year to the charities it holds dear.

Industry

Restaurants

Company size

10,000+ Employees

Headquarters location

Altoona, PA, US

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