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Operations Liaison Manager Jobs in Michigan (NOW HIRING)

Sedgwick

Benefits Liaison

Southfield, MI · On-site

Serves as liaison between Company and client human resources (HR) and employees in management of ... Project management, office operations management, disability/absence management, insurance-related ...

TTEC

Program Liaison (Internal only)

Dearborn, MI

$18.50/hr

... Manager. * Meet or exceed performance expectations including but not limited to productivity ... Complete training courses as directed by Operations and/or Training. * Complete additional tasks ...

Percepta

Program Liaison (Internal only)

Dearborn, MI · Remote

$18.50/hr

... Manager. * Meet or exceed performance expectations including but not limited to productivity ... Complete training courses as directed by Operations and/or Training. * Complete additional tasks ...

Sedgwick

Benefits Liaison

Southfield, MI · Hybrid

Serves as liaison between Company and client human resources (HR) and employees in management of ... Project management, office operations management, disability/absence management, insurance-related ...

New

OneOncology

Physician Liaison

Big Rapids, MI

Identify and communicate potential operational barriers or process issues that may impact referral ... Proficient with CRM and market analytics reporting, preferably Salesforce * Ability to pull general ...

OneOncology

Physician Liaison

Norton Shores, MI

Identify and communicate potential operational barriers or process issues that may impact referral ... Proficient with CRM and market analytics reporting, preferably Salesforce * Ability to pull general ...

OneOncology

Physician Liaison

Grand Rapids, MI · On-site

Identify and communicate potential operational barriers or process issues that may impact referral ... Proficient with CRM and market analytics reporting, preferably Salesforce * Ability to pull general ...

OneOncology

Physician Liaison

Flint, MI

Identify and communicate potential operational barriers or process issues that may impact referral ... Proficient with CRM and market analytics reporting, preferably Salesforce * Ability to pull general ...

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Operations Liaison Manager information

What is an operations liaison manager?

Operations Liaison Managers are professionals who act as a bridge between different departments, teams, or external partners to ensure smooth communication and coordination of activities. They are responsible for facilitating information flow, resolving issues, and helping align operational goals across the organization. Their role is essential in streamlining processes, improving efficiency, and ensuring that projects and activities run according to plan. Operations Liaison Managers often work in industries such as logistics, manufacturing, healthcare, and corporate environments.

How does an operations liaison manager facilitate communication between departments, and what challenges might arise?

An Operations Liaison Manager plays a critical role in ensuring smooth communication between various departments, such as logistics, customer service, and upper management. They often coordinate meetings, relay updates, and clarify priorities to keep all teams aligned toward common goals. Common challenges include managing conflicting departmental objectives, ensuring timely information flow, and navigating differences in communication styles. Successful Operations Liaison Managers use strong interpersonal and organizational skills to resolve misunderstandings and keep operations running efficiently.

What are the key skills and qualifications needed to thrive as an operations liaison manager, and why are they important?

To thrive as an Operations Liaison Manager, you need strong project management skills, business acumen, and a bachelor's degree in business, operations management, or a related field. Familiarity with ERP systems, workflow management tools, and sometimes Six Sigma or PMP certification is typical for this role. Exceptional communication, problem-solving, and relationship-building skills help you coordinate effectively between teams and stakeholders. These skills ensure seamless operations, efficient issue resolution, and alignment of business objectives across departments.

What is the difference between Operations Liaison Manager vs Operations Coordinator?

AspectOperations Liaison Manager

Required CredentialsTypically a bachelor's degree in business, management, or related field; experience in operations or project management

Work EnvironmentCorporate offices, manufacturing plants, or logistics centers; involves cross-departmental coordination

Employer & Industry UsageUsed across industries like manufacturing, logistics, and corporate sectors for overseeing operational communication

The Operations Liaison Manager focuses on strategic coordination and communication between departments or external partners, often with managerial responsibilities. In contrast, the Operations Coordinator handles day-to-day operational tasks, scheduling, and support activities. Both roles require strong organizational skills, but the Liaison Manager typically has more leadership and strategic oversight.

What cities in Michigan are hiring for Operations Liaison Manager jobs?

Cities in Michigan with the most Operations Liaison Manager job openings:

Operations Liaison Manager jobs near you

Benefits Liaison

Sedgwick

Southfield, MI • On-site

Full-time

Posted 4 days ago

Sedgwick rating

7.6

Company rating: 7.6 out of 10

Based on 328 frontline employees who took The Breakroom Quiz

219th of 315 rated insurance

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Benefits Liaison
Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:
Southfield, MI : 300 Galleria Officentre Southfield MI 48034
PRIMARY PURPOSE: To coordinate activities of absence programs for specific client; to assist/support Benefits Program Manager; to implement customer surveys; to assist in client training and benefits fairs; and to prepare reports for program administration.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
  • Serves as liaison between Company and client human resources (HR) and employees in management of the absence programs.
  • Communicates with client, employee, healthcare providers and Company operations team to coordinate resolution of escalated issues involving absence program.
  • Assists manager in evaluating results of absence programs and best practice in absence administration; assists in assessing effectiveness of absence plan administration, communication and documentation; assists in development of management reports; assists in preparation of reports assessing financial impact of program administration.
  • Maintains records and files pertinent to absence programs.
  • Monitors satisfaction with leave and disability administration via periodic customer surveys and recommends needed changes.
  • Works with appropriate stakeholders for client and Company to ensure continuous performance and process improvement.
  • Maintains knowledge of legal requirements and best practices relevant to absence programs and administration.
  • Works with management to update and maintain absence program procedures relating to administration, compliance requirements, audits of leaves; employee handbook and other program-related documents.
  • Assists with client training and development of communications; assists in administration of benefits fairs as needed.
  • Assists client in reviewing and requesting approvals from Company operations team to conduct Independent Medical Examinations (IMEs) and Functional Capacity Evaluations (FCEs).

ADDITIONAL FUNCTIONS and RESPONSIBILITIES
  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Travels as needed.

QUALIFICATIONS
Education & Licensing
Bachelor's degree or equivalent from an accredited college or university preferred.
Experience
Six (6) years absence management experience or equivalent combination of education and experience required. Demonstrated progressive responsibilities strongly preferred. Project management, office operations management, disability/absence management, insurance-related and/or statistical analysis experience preferred.
Skills & Knowledge
  • Knowledge of legal requirements and best practices relevant to absence programs and administration
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Analytical and interpretive skills
  • Strong organizational skills
  • Negotiation skills
  • Good interpersonal skills
  • Self motivated with ability to work independently
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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