Operations Liaison Manager Jobs in Michigan (NOW HIRING)

Our mission at The Cancer & Hematology Centers is dedicated to help, healing, and hope for cancer patients and their families. We provide our patients with advanced treatments, innovative research, and compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel, and a psychologist. Our focus is not just on healing but also on helping and offering hope.

We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Position Summary: The Physician Liaison is responsible for supporting the development and execution of a territory-specific strategy to enhance communication and engagement with healthcare providers. This role focuses on data-informed outreach efforts, provider education, and collaboration to facilitate appropriate patient access to care. The Liaison will work to strengthen existing relationships and identify opportunities for collaboration, in alignment with organizational goals and within regulatory and ethical standards.

Responsibilities:

• Build and maintain positive, professional relationships with referring providers and their staff to support coordinated patient care.
• Conduct regular, appropriate outreach through peer-to-peer interactions, scheduled visits, follow-ups, email communication, and phone calls, in accordance with applicable policies and procedures.
• Utilize tools such as Salesforce and OneAnalytics to assess referral patterns, monitor patient volumes, and support strategic planning within the assigned territory.
• Accurately and promptly document outreach activities in Salesforce to support transparency and performance tracking.
• Participate in regular performance reviews, including analysis of key metrics and variance reporting, to support continuous improvement.
• Identify and communicate potential operational barriers or process issues that may impact referral workflows, and collaborate on solutions as appropriate.
• Serve as a liaison between referring providers and internal teams, ensuring clarity of communication and continuity of care coordination.
• Support the organization of educational events or community-based programs involving clinical staff, in accordance with compliance standards and company policy.
• Collect and communicate relevant market insights, such as emerging trends or potential gaps in care access, with appropriate internal stakeholders.
• Collaborate closely with leadership, including the OneOncology team, to ensure alignment with strategic goals and initiatives.
• Participate in assigned special projects or organizational initiatives as needed.
• Perform additional responsibilities as assigned, consistent with the scope of the role and organizational needs.

Key Competencies:

• Excellent verbal and written communication skills.
• Proficient with CRM and market analytics reporting, preferably Salesforce
• Ability to pull general analytical territory reports associated with the appropriate reporting tools and job functions.
• Strong knowledge of both Oncology and Non-Oncology Infusion Treatments a plus.
• Ability to work cooperatively.
• Initiative-taking, solution-oriented, and empathic to our patient population.
• Experience with marketing and communications.
• Strong computer skills; in Excel, Word, and PowerPoint
• Comfortable traveling locally 80% of the work week.
• Easily adjust to change.

Qualifications:

• Bachelor's Degree and 3-5 years of relevant experience within Oncology or the healthcare industry.
• May consider without bachelor's degree with additional relevant experience of 4+ years (equaling 8 years of experience).

This job description does not contain a full listing of activities, duties, or responsibilities required of this role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.