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Operations Implementation Manager Jobs in Detroit, MI

Rivet Work Inc.

Implementation Manager

Detroit, MI · On-site

Your days look like leading training sessions with superintendents, project managers, and operations leaders, keeping implementations on schedule, clearing roadblocks, and being the trusted advisor ...

RIVET Work

Implementation Manager

Detroit, MI · On-site

Your days look like leading training sessions with superintendents, project managers, and operations leaders, keeping implementations on schedule, clearing roadblocks, and being the trusted advisor ...

RIVET Work

Implementation Manager

Detroit, MI

Your days look like leading training sessions with superintendents, project managers, and operations leaders, keeping implementations on schedule, clearing roadblocks, and being the trusted advisor ...

Alfa

Implementation Architect

Royal Oak, MI · Hybrid

Reporting into the Alfa Project Manager, you will lead a workstream on a client implementation of ... Leading of process mapping workshops and process documentation, including operational processes ...

Future Energy

Implementation Specialist

Troy, MI · On-site

Salary: $50,000 - $60,000 The Implementation Specialist is responsible for the end-to-end execution ... operational. Responsibility #1 Site Readiness and Contractor Coordination * Manages the end-to-end ...

Future Energy

Implementation Specialist

Troy, MI

The Implementation Specialist is responsible for the end-to-end execution of Electric Vehicle ... operational. Responsibility #1 - Site Readiness and Contractor Coordination * Manages the end-to ...

Future Energy

Implementation Specialist

Troy, MI · On-site

$50K - $60K/yr

The Implementation Specialist is responsible for the end-to-end execution of Electric Vehicle ... operational. Responsibility #1 - Site Readiness and Contractor Coordination * Manages the end-to ...

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All JobsOperations Implementation JobsOperations Implementation Manager JobsOperations Implementation Manager Jobs in Detroit, MI

Operations Implementation Manager information

See Detroit, MI salary details

$38.6K

$102.5K

$166.3K

How much do operations implementation manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for operations implementation manager in Detroit, MI is $102,479.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,700.00 and $119,800.00 per year, depending on experience, location, and employer.

What does an Operations Implementation Manager do?

An Operations Implementation Manager is responsible for overseeing the planning, execution, and delivery of new processes, systems, or projects within an organization’s operations. They coordinate cross-functional teams, manage timelines, and ensure that changes are implemented smoothly and efficiently. Their goal is to optimize operational workflows and support business objectives by ensuring successful execution of strategic initiatives. This role often requires strong project management, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an Operations Implementation Manager, and why are they important?

To thrive as an Operations Implementation Manager, you need expertise in project management, process optimization, and a background in business operations or a related field, often supported by a relevant degree. Familiarity with workflow automation tools, ERP systems, and certifications like PMP or Lean Six Sigma are commonly required. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for driving change and managing cross-functional teams. These skills and qualifications are crucial for successfully executing operational strategies and ensuring seamless business transformation.

What are some common challenges faced by Operations Implementation Managers when rolling out new processes across multiple departments?

Operations Implementation Managers often encounter challenges such as resistance to change, aligning cross-departmental priorities, and ensuring consistent communication among stakeholders. Successfully rolling out new processes requires strong project management skills and the ability to tailor communication for different teams. Building relationships and gaining buy-in early on can help overcome these hurdles and promote smooth adoption of new procedures.

What is the difference between Operations Implementation Manager vs Operations Coordinator?

AspectOperations Implementation ManagerOperations Coordinator
ResponsibilitiesOversees project execution, implements operational strategies, manages cross-departmental initiativesSupports daily operations, assists with scheduling, and coordinates team activities
Required SkillsProject management, strategic planning, leadershipCommunication, organization, multitasking
Work EnvironmentProject-based, strategic, often managerialAdministrative, support-focused, team-oriented
Common CertificationsProject Management Professional (PMP), Six SigmaNone typically required, but certifications like CAPM can help

The Operations Implementation Manager and Operations Coordinator roles share a focus on operational efficiency but differ in scope. The manager leads strategic projects and oversees implementation, while the coordinator provides support and handles day-to-day tasks. Both roles are essential in ensuring smooth operations within organizations, especially in industries like logistics, manufacturing, and corporate services.

What are popular job titles related to Operations Implementation Manager jobs in Detroit, MI? For Operations Implementation Manager jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Operations Implementation Manager jobs in Detroit, MI look for? The top searched job categories for Operations Implementation Manager jobs in Detroit, MI are:
Operations Implementation Manager jobs near you
Infographic showing various Operations Implementation Manager job openings in Detroit, MI as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $102,479 per year, or $49.3 per hour.

Implementation Manager

Rivet Work Inc.

Detroit, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

High-Touch Customer Success | Building the Future of Construction | Hybrid in Detroit
About RIVET
RIVET is how construction labor gets to work. RIVET's software platform transforms the way contractors manage, plan, schedule, and deploy crews in one unified platform. The RIVET team is passionate about leveraging technology to champion the skilled trades, accelerate digital transformation, and make construction an industry of choice for a new generation entering the workforce.
The Role
As an Implementation Manager at RIVET, you'll bring your construction experience-everything you've learned running jobs, coordinating labor, and leading crews-to customers turning to RIVET to solve their labor needs, getting them up and running on our platform. You own the post-sale experience, guiding new customers through the full onboarding journey from kickoff through training, adoption, and the switch away from the whiteboards, spreadsheets, and legacy tools they've always relied on. Your days look like leading training sessions with superintendents, project managers, and operations leaders, keeping implementations on schedule, clearing roadblocks, and being the trusted advisor who understands both how the software works and what it's actually like to run work in the field. You'll sit at the heart of our Customer Success team, reporting to the Manager, Customer Success, and working shoulder-to-shoulder with Account Management, Support, and Product & Engineering so every customer gets a foundation they can build on.
We're scaling fast, and we need someone who knows that getting a construction company to change how it works is hard-won, not handed over. This isn't a cookie-cutter, check-the-box rollout. You'll roll up your sleeves, have the candid conversations that field people respect, win over crews who've watched tech promises come and go, and still deliver an onboarding that sets each customer up to succeed long-term.
As you grow in this role, you'll help shape and refine our onboarding playbooks, mentor new team members, and take on more strategic work as our customer base and team expand. If you came up in the trades or construction operations and want to put that hard-earned credibility to work transforming an industry that tech has overlooked for too long, this role will only become more impactful over time.
What You'll Do
  • Lead end-to-end customer onboarding from kickoff through go-live, ensuring customers successfully transition from legacy solutions to the RIVET platform within defined timelines
  • Conduct comprehensive training sessions for contractor users within the first 90 days, building habits that drive long-term platform adoption and business transformation
  • Keep implementations on track through structured check-ins, proactive follow-ups, and strategic escalation when engagement stalls or timelines slip
  • Serve as a product expert who translates platform capabilities into tangible business outcomes, staying current on new features and effectively communicating their value to customers
  • Document all customer interactions, meeting notes, and implementation progress consistently in HubSpot to maintain visibility across the organization
  • Collaborate with Account Management to ensure seamless handoffs post-implementation, providing customer health insights and identifying expansion opportunities or at-risk accounts
  • Contribute to continuous process improvement by identifying bottlenecks, proposing solutions, and helping iterate on onboarding workflows and best practices that can scale across the team
What You'll Bring
  • Hands-on construction experience-ideally as a project manager, labor coordinator, superintendent, foreman, or in a similar field or operations leadership role-that brings instant credibility with customers who value someone who has lived the day-to-day realities of running work in the field
  • Direct MEP trade experience (mechanical, electrical, plumbing, or sheet metal) is required as you'll be working with contractors who expect you to speak their language
  • At least 3 years of experience in either (a) customer success, account management, implementation, or enterprise project management for B2B SaaS products or (b) construction field and operations leadership, such as managing crews, coordinating labor, running projects and schedules, or training field staff. We weigh real construction operations experience heavily and will support the right field leader in making the jump into software
  • Experience managing complex, multi-stakeholder relationships-whether mid-market or enterprise accounts, or large project teams with many moving parts and competing priorities
  • Strong project management instincts-whether from juggling concurrent implementations or running multiple jobs, schedules, and deliverables at once-with a track record of driving accountability to timelines
  • Comfort presenting to and influencing senior decision-makers (owners, executives, operations leaders) with confidence and clarity
  • Skill in de-escalating tense situations and getting stalled work back on track
  • Outstanding communication skills across phone, email, and video-able to tailor messaging for both technical users and business decision-makers
  • Natural teacher ability, guiding people through adopting new tools and processes, especially in an industry that is resistant to change
  • Proven ability to diagnose needs, uncover blockers, and problem-solve collaboratively through active listening and consultative engagement
  • Comfort navigating disengagement, ghosting, or pushback with diplomacy, persistence, and creative problem-solving
  • Technical aptitude and comfort quickly learning new software platforms to become a product subject matter expert-no prior software-vendor experience required
  • Willingness to learn and consistently use a CRM (HubSpot preferred) to document interactions, track project status, and maintain data hygiene
  • Self-motivation and resourcefulness, with the ability to work autonomously, prioritize effectively, and seek out answers without constant direction
  • Ability to travel up to 25% for onsite customer trainings, kickoffs, or strategic meetings
Even Better
  • Bachelor's degree in business, technology, construction management, or a related field
  • Background in training design, instructional design, or enablement, especially creating scalable onboarding content or train-the-trainer programs
  • Experience working at a high-growth startup or early-stage company where processes are still being built and iteration is constant
  • Familiarity with Agile or other project management methodologies
  • Comfort with data analytics or interpreting customer performance metrics to identify trends, diagnose issues, or demonstrate ROI
Benefits to Help You Bring Your Best Self to Work
  • Competitive compensation and equity packages
  • Health, dental, and vision insurance
  • 401(k) matching
  • Employee stock option program
  • Free on-site parking
  • Vacation and paid holidays
  • Free weekly lunches

RIVET believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.

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