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Operations Dispatch Supervisor Jobs (NOW HIRING)

Drexel University

Dispatch Supervisor

Philadelphia, PA · On-site

Supervises Public Safety Dispatchers during daily operations, ensuring efficient and effective service delivery. * Participates in recruitment efforts, including screening applicants and making ...

Priority Ondemand

Dispatch Supervisor

Phoenix, AZ · On-site

The Dispatch Supervisor may broadcast assignments to transport crews, operate radio, telephone, or ... Reports To * Director of Communications as appropriate for all operational activities.

NewCold

Dispatch Supervisor

Hagerstown, MD · On-site

Dispatch Supervisor We are seeking a hands-on Dispatch Supervisor to lead outbound shipping and ... Operational Leadership * Supervise daily outbound and dispatch operations including dock activity ...

A1 Garage

Dispatch Supervisor

Phoenix, AZ · On-site

The Dispatch Supervisor leads the daily work of the dispatch team, maintains shift coverage ... What You'll Do Lead & Oversee Daily Dispatch Operations * Direct the day-to-day work of the ...

A1 Garage Door Service

Dispatch Supervisor

Phoenix, AZ · On-site

$60K - $65K/yr

The Dispatch Supervisor leads the daily work of the dispatch team, maintains shift coverage ... What You'll Do Lead & Oversee Daily Dispatch Operations * Direct the day-to-day work of the ...

Bright Event Rentals

Dispatch Supervisor

San Diego, CA · On-site

$72K - $76K/yr

About the Job As Dispatch Supervisor, you'll support the Dispatch Department and lead a team of ... Maintain and review billing and operations records; catch errors and compliance issues early

HighGround

Evening Dispatch Supervisor

Grapevine, TX · On-site

The Dispatch Supervisor will work closely with the Operations Support Manager and other team members to maintain the high standards and success of Dry Force. Key Responsibilities: * Assist and ...

HighGround

Evening Dispatch Supervisor

Addison, TX · On-site

The Evening Dispatch Supervisor will play a crucial role in overseeing the day-to-day operations of the Dispatch team. This role is responsible for ensuring smooth and efficient scheduling ...

ELEMENT

Operations / Dispatch

New Orleans, LA · On-site

Routing and dispatching trucks efficiently and accurately. * Tracking truck locations and ensuring ... Supervising and managing all warehouse and road crew employees , including scheduling, shift ...

HighGround

Evening Dispatch Supervisor

Grand Prairie, TX · On-site

$45K - $55K/yr

The Dispatch Supervisor will work closely with the Operations Support Manager and other team members to maintain the high standards and success of Dry Force. Key Responsibilities: * Assist and ...

George Dapper, Inc.

Be Seen First

Dispatch Supervisor

Keasbey, NJ · On-site

$60K - $65K/yr

School Bus Dispatcher / Operations Supervisor George Dapper, Inc. is seeking an experienced, organized, and confident professional to join our transportation management team. Responsibilities include:

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Operations Dispatch Supervisor information

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$30K

$62.9K

$103.5K

How much do operations dispatch supervisor jobs pay per year?

As of Sep 10, 2026, the average yearly pay for operations dispatch supervisor in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What does an operations dispatch supervisor do?

An Operations Dispatch Supervisor oversees the daily activities of dispatchers and coordinates the scheduling and dispatch of personnel, vehicles, or shipments. They ensure that operations run smoothly, efficiently, and on schedule by monitoring workflows, handling emergencies or issues as they arise, and communicating with teams in the field. Additionally, they are responsible for training dispatch staff, maintaining records, and implementing policies to improve service delivery. Their role is crucial in industries such as transportation, logistics, and emergency services.

What are the key skills and qualifications needed to thrive as an operations dispatch supervisor, and why are they important?

To excel as an Operations Dispatch Supervisor, you typically need strong organizational skills, experience in logistics or transportation, and a relevant degree or equivalent work experience. Familiarity with dispatch management software, GPS tracking systems, and Microsoft Office Suite is commonly required, along with certifications like Certified Transportation Professional (CTP) being advantageous. Outstanding communication, problem-solving abilities, and leadership are vital soft skills to effectively coordinate teams and respond to dynamic situations. These competencies ensure efficient operations, timely service delivery, and the ability to resolve issues promptly in a fast-paced environment.

What are some common challenges faced by operations dispatch supervisors, and how can they be addressed?

Operations Dispatch Supervisors often encounter challenges such as managing real-time schedules, handling unexpected disruptions, and ensuring clear communication between dispatchers, drivers, and clients. Addressing these challenges requires strong organizational skills, the ability to remain calm under pressure, and effective use of dispatch software to track and adapt to changes quickly. Building a proactive communication strategy and fostering teamwork within the dispatch and field teams can also help minimize misunderstandings and delays.

What is the difference between Operations Dispatch Supervisor vs Logistics Coordinator?

AspectOperations Dispatch SupervisorLogistics Coordinator
CredentialsHigh school diploma; some roles prefer certifications in logistics or dispatchHigh school diploma; certifications in logistics or supply chain are common
Work EnvironmentDispatch centers, transportation hubs, or field operationsOffices, warehouses, or distribution centers
Employer & IndustryTransportation, delivery services, logistics companiesSupply chain, warehousing, distribution companies
Primary FocusOverseeing dispatch operations, coordinating vehicle and driver assignmentsPlanning and coordinating shipments, tracking inventory, managing schedules

The Operations Dispatch Supervisor primarily manages dispatch activities and oversees transportation operations, while the Logistics Coordinator focuses on planning shipments and coordinating supply chain activities. Both roles require similar certifications and work in related environments, but their core responsibilities differ in scope and focus.

What are popular job titles related to Operations Dispatch Supervisor jobs?

For Operations Dispatch Supervisor jobs, the most frequently searched job titles are:

Operations Dispatch Supervisor jobs near you
Infographic showing various Operations Dispatch Supervisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

Dispatch Supervisor

Fort Lauderdale, FL

Hotwire Communications
Telecommunications • 1 - 5K employees
Learn more about Hotwire Communicationsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Supervise the dispatch team to ensure efficient assignment and routing of service calls or deliveries.

  • Monitor dispatch schedules and adjust in real-time to accommodate delays, absences, or priority changes.

  • Collaborate with operations, customer service, and field staff to resolve scheduling conflicts or service issues.

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

The Dispatch Supervisor oversees daily dispatch operations to ensure efficient scheduling and routing of field technicians or drivers. This role supervises dispatch personnel, monitors workflow, and implements processes that promote productivity, accuracy, and high levels of customer satisfaction. This role plays a key role in minimizing missed appointments and maximizing Technical Field personnel productivity.

RESPONSIBILITIES:

  • Supervise the dispatch team to ensure efficient assignment and routing of service calls or deliveries.
  • Monitor dispatch schedules and adjust in real-time to accommodate delays, absences, or priority changes.
  • Train, mentor, and evaluate dispatch staff to ensure compliance with company policies and quality standards.
  • Implement best practices and continuous improvements in routing and dispatch processes.
  • Collaborate with operations, customer service, and field staff to resolve scheduling conflicts or service issues.
  • Ensure all dispatching systems and logs are accurately maintained and updated in real-time.
  • Analyze data and generate reports on dispatch performance, productivity, and service metrics.
  • Maintain up-to-date knowledge of company services, service areas, and geographical boundaries.
  • Manage escalated issues related to scheduling, service delays, or routing errors.
  • Assist in developing and enforcing safety procedures for dispatch and field operations.
  • Ensure timely communication with customers regarding appointments, service changes, or delays.
  • Evaluate current software or tools used for dispatching and recommend improvements or upgrades.
  • Handle time-off requests and scheduling coverage for dispatch personnel.
  • Ensure adherence to DOT regulations as applicable and company compliance policies.
  • Analyze performance metrics and produce reports.
  • Other duties as assigned by the Supervisor.
  • Must be able to work weekends.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High School Diploma or equivalent required; Associate's or Bachelor’s degree in Business, Operations, or related field is preferred.
  • Minimum 3 - 5 years of experience in dispatch operations, preferably within telecommunications, utilities, or a related field.
  • Minimum 1–2 years of supervisory or team leadership experience in a fast-paced, customer-focused environment.
  • Proven ability to lead and coach teams, manage performance, and handle escalated issues professionally.
  • Strong proficiency with dispatch software systems, workforce management tools, and Excel (reporting, scheduling, and analysis).
  • Demonstrated ability to manage schedules, prioritize tasks, and balance operational demands with customer satisfaction.
  • Excellent communication, problem-solving, and decision-making skills.
  • Bilingual (English/Spanish or other language) is a plus.
  • Must be able to work weekends.

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

  • Comprehensive Healthcare/Dental/Vision Plans
  • 401K Retirement Plan with Company Match
  • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
  • Paid Volunteer Time
  • Paid Parental Leave
  • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.  Discounted service offerings are provided for high-speed internet, video service, phone, and security service
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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