Operations Director Jobs in Webster, MA (NOW HIRING)

Arcadis are excited to announce an opportunity within their US Pharma, Advanced Process Manufacturing Division ("APM"). We are looking for a highly experienced and inspirational leader to optimise the growth of the US Pharma business unit, in line with APM's strategy and financial targets.
As BU Director for US Pharma, you will have full accountability for the US BU priorities and strategy, the revenue, costs, profitability, and growth. You will also collaborate closely with the BU Director for EU Pharma to ensure are maximising our combined global strategy footprint in Global Pharma.
Working with the Division BA Director and the wider APM Senior Leadership Team (Business Unit Directors, the Division Business Area Director, and the Sales Director) to prioritize key clients and services, to develop account and growth plans. You will lead and drive innovation, engaging with clients on new business models and revenue streams.
The role will also work with the Division Business Area Director, Finance Controller, Legal Counsel and Division Operations Director, to identify, report and manage financial and operational risks.
Additionally, you will be working with these colleagues and the Strategic People Business Partner to inspire high performance from teams, by communicating vision and purpose, engaging others, and ensuring aligned objectives. You will also lead on the transformation, bring our people on a journey to the unknown, creating a sense of stability and security in uncertain times, avoiding change fatigue.
Your leadership will contribute and improve the health of the organization and our corporate responsibility and will be measurable through diversity, inclusivity, equity, employee satisfaction and retention.
The role sits within our Advanced Process Manufacturing (APM) division, which is part of our Places Global Business Area. We work with clients around the world to create, support, and enhance smart, safe, and sustainable places where people live, work, learn, and thrive. People and communities thrive when the spaces in which they live, work, move and play are designed and managed in a way that best meets their needs. By bringing together innovative future-facing solutions - alongside our expertise in Design and Engineering, Program, Project, and Cost and Commercial Management - we consider the whole asset lifecycle to create vibrant, healthy, and successful places for owners, investors, users, communities, and visitors to enjoy.
We collaborate with leading pharmaceutical and semiconductor companies to develop state-of-the-art manufacturing facilities that produce transformative products. Our goal is to play a vital role in enhancing and extending the lives of people around the world.
Key Responsibilities:
Implement the APM Strategy

• Lead the business unit, service quality & delivery. Collaborating to maximise opportunities for the P&L performance globally for all Places APM Pharma. Develop and oversee the implementation of the strategy to ensure service quality delivery, service excellence and profitable growth within the unit, to support the delivery of the overall business objectives.
• Lead, motivate and develop a diverse team of senior specialists by recruiting, setting objectives and reviewing performance to ensure staff are developed, driven and have the necessary skills to deliver the program objectives.
• Develop and implement the business plan for the unit and ensure the team understand it and the role that they play in its achievement, through the development of the appropriate culture and the provision of context and clarity.
• Lead the identification and targeting of clients through the delivery of service excellence to deliver growth in organic revenue in the business unit.
• Creating new, combined value propositions for clients, bringing all of Arcadis' services to provide expanded offering.

Build Strong Relationships

• Develop enduring relationships with clients to understand their business needs and ensure client satisfaction to improve retention and deliver organic revenue growth.
• Coach and mentor business directors and business managers to ensure all projects are set up for success and appropriate governance is adhered to, with the goal of improved client satisfaction.
• Lead the identification of talent in the business unit in both technical capability and sales and promote career development by directing individuals who are identified to the appropriate development programmes.
• Lead decisions on resource utilization within the business unit and maintain the integrity of the unit composition and pyramid management structure to enable resource optimization.
• Lead the identification and management of risk in service delivery and ensure compliance with governance processes in the business unit to lead to service excellence and client satisfaction.
• Maintain an in-depth and up-to-date understanding of the business unit's clients and the market to identify key trends and emerging opportunities.
• Develop relationships throughout Arcadis to foster cooperation and to maximise opportunities to cross-sell and trade-up.

Required Qualifications:
First and foremost, you share our passion for improving the quality of life. You pride yourself for the part you play in transforming the world around you and understand the importance of teamwork. You are a technically capable with extensive knowledge and experience of the global advanced manufacturing sector.

• Relevant education and qualifications relating to engineering, business or related area.
• Highly experienced with extensive knowledge of the global advanced manufacturing sector, and related markets, including clients, opportunities, trends, legislative, technological change.
• Experience leading and inspiring high performing teams managing complex projects to include scope of work from concept design to through to validation, with value range from $500m+.
• You have experience driving innovation including generating and driving innovation, engaging with clients on new business models and revenue streams, working with alliances and ecosystems.
• Experience leading transformation.

Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.
Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. Salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.
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