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Operations Director Jobs in Provo, UT (NOW HIRING)

Pattern

Director of North America Operations

Lehi, UT · On-site

We need a North America Operations Director to architect the future of our physical fulfillment network, scaling operations across multiple sites to fuel our hyper-growth. This is a rare opportunity ...

Pattern

Director of North America Operations

Lehi, UT · On-site

We need a North America Operations Director to architect the future of our physical fulfillment network, scaling operations across multiple sites to fuel our hyper-growth. This is a rare opportunity ...

Avista Senior Living

Maintenance Director

Lindon, UT · On-site

$30 - $31/hr

This is a HANDS ON POSITION, the Plant Operations Director completes work orders alongside their team members * Ability to assist with apartment turnovers - painting, carpet cleaning, pressure ...

ION Solar

Director of Operations

Orem, UT · On-site

ION Solar Full-Time Director of Operations About Us We are a growing solar company focused on delivering high-quality renewable energy solutions while creating an exceptional experience for our ...

New

ION Solar

Director of Operations

Orem, UT · On-site

ION Solar Full-Time | Director of Operations About Us We are a growing solar company focused on delivering high-quality renewable energy solutions while creating an exceptional experience for our ...

New

Vail Resorts

Director, Mountain Operations

Park City, UT · On-site

$84K - $120K/yr

Director, Mountain Operations Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team ...

Kiln

Business Development Director

Lehi, UT

Director of Revenue Operations and Strategy * Director of New Markets Major Responsibilities: Revenue Leadership * Manage quarterly revenue attainment across a portfolio of approximately 5 to 8 Kiln ...

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All JobsOperations JobsOperations Director JobsOperations Director Jobs in Provo, UT

Operations Director information

See Provo, UT salary details

$32.2K

$101.9K

$169.8K

How much do operations director jobs pay per year?

As of Jul 27, 2026, the average yearly pay for operations director in Provo, UT is $101,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,400.00 and $128,200.00 per year, depending on experience, location, and employer.

How does an Operations Director typically collaborate with other departments to drive organizational success?

An Operations Director works closely with leaders from departments such as finance, human resources, sales, and IT to ensure organizational goals are met efficiently. This collaboration often involves regular cross-functional meetings, joint planning sessions, and aligning operational strategies with broader business objectives. By fostering open communication and building strong relationships across teams, the Operations Director helps identify process improvements, solve bottlenecks, and support company-wide initiatives. This cross-departmental teamwork is essential for streamlining operations and achieving sustainable growth.

What does an Operations Director do?

An Operations Director is responsible for overseeing the daily operations of a company or organization, ensuring that business processes run efficiently and effectively. They develop and implement operational policies, manage budgets, and work closely with other executives to align operations with the organization’s strategic goals. Operations Directors also lead teams, monitor key performance indicators, and drive continuous improvement initiatives to enhance productivity and profitability.

What is the difference between Operations Director vs Operations Manager?

AspectOperations DirectorOperations Manager
ResponsibilitiesOversees multiple departments, sets strategic goals, and manages overall operationsManages daily operations within a specific department or area
Required CredentialsBachelor’s degree, often MBA, extensive experience in operationsBachelor’s degree, relevant experience in operations management
Work EnvironmentExecutive-level, strategic planning, cross-departmental coordinationTeam leadership, process management, operational oversight
Industry UsageCommon in large organizations and corporationsFound in organizations of all sizes, more operational focus

The Operations Director typically holds a higher strategic role, overseeing multiple departments and setting long-term goals, while the Operations Manager focuses on managing daily operations within specific areas. Both roles require relevant experience and credentials, but the Operations Director operates at a broader, more strategic level.

What are the key skills and qualifications needed to thrive as an Operations Director, and why are they important?

To thrive as an Operations Director, you need extensive experience in operations management, strategic planning, and a relevant degree such as business administration or supply chain management. Familiarity with ERP systems, data analytics tools, and project management certifications like PMP are commonly required. Exceptional leadership, problem-solving, and communication skills help drive team performance and organizational change. These skills and qualities are crucial for ensuring efficient business operations, achieving strategic goals, and sustaining competitive advantage.
More about Operations Director jobs
What are the most commonly searched types of Operations jobs in Provo, UT? The most popular types of Operations jobs in Provo, UT are:
What job categories do people searching Operations Director jobs in Provo, UT look for? The top searched job categories for Operations Director jobs in Provo, UT are:
What cities near Provo, UT are hiring for Operations Director jobs? Cities near Provo, UT with the most Operations Director job openings:
Operations Director jobs near you
Infographic showing various Operations Director job openings in Provo, UT as of July 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, 4% Hybrid, and 8% Remote job distribution, with an average salary of $101,861 per year, or $49 per hour.
Fraud Operations Director

Fraud Operations Director

Mountain America Credit Union

Sandy, UT • On-site

Full-time

Posted 16 days ago

Mountain America Credit Union rating

8.0

Company rating: 8.0 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

73rd of 150 rated financial services

Job description

Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
Mountain America Credit Union (MACU), a financial institution managing over $20 billion in assets with branches throughout the Mountain West region, is seeking a Director of Fraud Intake and Support. Reporting to the Vice President of Fraud Management, this role will contribute to the development of MACU's fraud strategy. Key responsibilities include leveraging vendor partnerships, integrating emerging technologies, fostering innovation, and maintaining robust controls to adapt to the evolving fraud landscape while enhancing member experiences. Additionally, this position ensures that needs related to fraud concerns for both members and team members are appropriately addressed. The incumbent will collaborate with leaders across the organization to continuously seek solutions to improve the experiences of members and team members.
Job Description
LOCATION
Mountain America Center
9800 S Monroe St
Sandy, UT 84070
SCHEDULE
This is a hybrid role with both in office and remote work, depending on business need.
To be effective, an individual must be able to perform each job duty successfully.
  • Provides leadership and development of direct reports to ensure the highest level of performance and competence of Fraud Intake and Alerting Operations Team; builds a high performing team with succession plans, cross-training, stretch goals and objectives for each team member.
  • Working with VP of Fraud Management, define the strategic plan for the development and maintenance of MACU's fraud intake and Alerting Operations Team platforms, policies, procedures, and standards. Responsible for implementation, execution, and outcomes. Ensures the strategy emphasizes operational excellence and providing exceptional member experience.
  • Partnering with the leadership of the Fraud team to implement and maintain advanced fraud detection systems to ensure they are continuously updated to counter new threats.
  • Establish KPI and SLA standards and ensures the team consistently meets or exceeds standards. Responsible for providing regular reporting to fraud and senior leadership.
  • Leads and directs the management of vendor relationships and systems utilized by the Intake and Alerting Operations Team
  • Define, execute, and supervise team projects, establish project plans, timelines, communicate progress, and ensure on-time delivery. Develop and maintain a culture of ownership, accountability, speed and focus. Take responsibility for the overall results of the Fraud Intake and Alerting Operations Team
  • Responsible for call tree solutions and effectiveness and all Fraud team Knowledge Center content.
  • Provide direction and support to Analysts who review fraud alerts, manage escalation processes, and ensure the timely resolution of confirmed fraud events. Collaborate with the data and analytics team to develop actionable insights and strategies to around patterns and trends in fraudulent activities.
  • Oversee the investigation and remediation of fraud incidents, ensuring timely escalation and reporting to senior management and regulators
  • Mentor and develop staff members on the latest fraud detection techniques and ensure the team is equipped to handle member cases.
  • Regularly collaborate with other Fraud teams and business units to identify and mitigate emerging fraud threats.
  • Leads development of training used by the Fraud team and other business units to help reduce fraud risk, increase efficiency, and improve member experience in matters related to fraud, as appropriate.
  • Critical leader in collaborative partnership between Fraud and Member Services focused on reporting fraud metrics to the branches and service center that will enhance the prevention of fraud and protect members.
  • Continuously monitor and comply with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS), SBA regulations, Regulation E, Regulation Z, and other regulations as required by law as they relate to this role. Actively participate in routine audit processes associated with these regulations.
  • Keep current on fraud trends and potential threats.
  • Other duties as assigned.

Knowledge, Skills and Abilities
Experience
  • Minimum of 8 years of progressive experience in either: fraud, risk management, cybersecurity, financial crimes, compliance, intelligence or investigations, law enforcement, technology, project management, business transformation, analytics/data science, or other financial services functions.
  • 5+ years leadership experience, managing multiple teams and levels of leadership with an ability to lead and mentor staff effectively.

Education
  • Bachelor's degree in business, finance or related field. OR 4 years additional combined progressive experience in a financial setting. Education must be from an accredited institution. Education and work experience will be verified. Master's degree preferred.

  • Licenses, Certifications, Registrations
    • Certified Financial Crime Investigator or other related certification preferred

  • Managerial Responsibility
    • Has supervisory/managerial responsibilities that are direct or through work leaders or assistants, typically with a subordinate group of 2 to 15 employees. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.

  • Computer/Office Equipment Skills
    • Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
    • Experience and knowledge of CRM and/or other customer management software.
    • Experience with Symitar preferred.

  • Language Skills
    • Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
    • Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization.

  • Other Skills and Abilities
    • Demonstrated advanced understanding of customer experience standards and metrics
    • Strong understanding of fraud detection processes, policies, and tools, as well as relevant regulations and industry best practices
    • Demonstrated experience working with regulatory bodies that oversee fraud prevention and compliance.
    • Experience working with e-commerce, online retail or payment processing or working with companies where digital fraud is prevalent is preferred.
    • Excellent leadership and demonstrated ability to recruit, engage and coach employee performance.
    • Experience in all applicable deposit related compliance regulations and applicable laws.
    • Ability to work both autonomously and collaboratively in a fast-paced environment.
    • Self-starter with strong organizational and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
    • Adaptive to change, responds positively to altered circumstances or conditions
    • Demonstrated ability evaluating processes and identifying opportunities to improve experience and efficiency.
    • Strong analytical and problem-solving skills to identify and resolve complex fraud-related issues.

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

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